18 years helping Singaporean businesses
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GPS Insight
What Is GPS Insight?
GPS Insight helps customers engage their fleet by delivering innovative solutions and actionable insights. Organizations across North America turn to GPS Insight when they are sick of high fleet operating costs, are worried about safety on the roads, and have inefficiencies that waste valuable time and money. GPS Insight offers all-encompassing fleet software for organizations with fleets of vehicles, trailers, and other mobile assets.
Who Uses GPS Insight?
Designed for businesses with drivers, vehicles, assets, heavy equipment, and trailers and serving industries such as construction, energy utilities, government, transportation, and field service.
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Reviews of GPS Insight
For every insight, there's GPS Insight
Comments: GPS Insight overall has been a helpful experience, opening up different options for the company to move forward.
Pros:
Integrating GPS Insight into the company has positively impacted us, allowing us to have a better control of time management, fuel, and to be part of economic growth.
Cons:
At time GPS Insight is in accurate with location, and times spent at customer location
Alternatives Considered:
Worth the investment!
Comments: Pretty good. I wish you worked with my insurance carrier for a discount. My carrier Acuity works with 2 other providers and I would get a 15% discount on insurance! thats a lot given my auto insurance is about $40k/yr.
Pros:
Cameras and alerts for sleepy drivers, distracted driving and driving too close!
Cons:
Installation and battery issues on vehicles. We constantly have trucks with dead batteries if its a long weekend.
GPS Insight Response
4 months ago
Amazing review, Josiah! Thank you so much for the insight, we're glad you've seen some great benefits since switching from Verizon Connect!
Use Anyone But GPS Insight
Comments: I would NOT recommend GPS Insight to anyone for many reasons. First and foremost, the lack of communication with their customers is unbelievable. I call and call, but I cannot speak to a representative. I leave a voicemail and pray for a return call that may or may not come. Forget about email. If I get an email response within a week, I consider that a “win.” Second, I’ve been trying since August to resolve issues with equipment. This is December. When I was told I had to pay to replace units that went out due to technological failure on the part of GPS Insight, I knew it was time to find coverage elsewhere. Third, canceling service with this company is a nightmare. I am thankful that I DOCUMENT EVERYTHING. I continue to receive invoices for rental units I returned AND they (acknowledged they) received 2 months ago. I sent shipping tracking numbers 4 TIMES to ensure they didn’t charge my card (on file) for units I returned. However, they did charge my card (on file) for units I returned. After I reported fraud to my bank, they finally refunded those charges last month. Today, I received yet another invoice for the units I returned to GPS Insight 2 months ago. I find this entire situation extremely frustrating and just plain sad. Initially, the service from GPS Insight was great. In fact, I was a customer for nearly 5 years. However, I have discovered there are many companies with much better customer service. Do yourself a favor and use one of them instead of GPS Insight, un
Pros:
When the units were working, we used it solely for tracking GPS in our trucks.
Cons:
Poor customer service, no communication, they expect you to pay to replace their units that are broke, fraudulent charges on cards (on file) after units have been returned.
Helps keep our eye on our assets!
Comments: Great. We have several people using this tool and we are able to divide it into small groups so only certain people have visibility to certain things! Works great!
Pros:
I do love the GPS insight website. I like many features like the mileage tracking, the diagnostics area
Cons:
the reporting is not as easy as the previous program we were using, Rhino
GPS Insight Response
3 months ago
Thanks so much for the positive review, Jen! We're thrilled to hear that things have been going well since the transition!
Alternatives Considered:
Good Value
Comments: It has been a good investment. I would like to see more vehicle operating information included in base price. Some companies offer what I talking about.
Pros:
ease of use. Apps for phone and laptop. Features to locate assets. Many alerts are available or customize your own. Product support is very good and little or no wait. People in support are knowledgeable and easy to work with. The screen software is clear and customizable.
Cons:
Reception is a problem in certain areas. Installing in older class 7 & 8 trucks can be demanding. Our new class 7&8 are easier.
GPS Insight Response
2 months ago
Thanks for leaving a review, Mark! We're glad that you've seen some solid ROI with GPS Insight!
