What Is athenaOne?

athenaOne organizes the moment of care, performs administrative and quality services to ensure full payment, and tracks all physician orders so doctors can focus on what they do best. Deliver high quality care. With athenaOne, Doctors benefit from continuous access to the best practices of the nation’s largest clinical network, the most up-to-date and extensive quality rules and industry guidelines, and 24/7 support.

Who Uses athenaOne?

physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, physician assistants

Where can athenaOne be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • athenahealth
  • Located in Watertown, US
  • Founded in 1997
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

United States

Languages

English

About the vendor

  • athenahealth
  • Located in Watertown, US
  • Founded in 1997
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

United States

Languages

English

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Features of athenaOne

  • Appointment Scheduling
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Customizable Dashboard
  • Decision Support Systems
  • E-Prescribing
  • EMR/EHR
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • HIPAA Compliant
  • Immunisation & Allergy Tracking
  • In-Patient Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Medical Billing
  • Medical History Records
  • Messaging
  • ONC-ATCB Certified
  • Out-Patient Management
  • Patient Engagement Software
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Physician Scheduling
  • Practice Management
  • Remittance Advice
  • Remote Treatment Plans
  • Self Service Portal
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing

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Reviews of athenaOne

Average score

Overall
3.7
Ease of Use
3.7
Customer Service
3.6
Features
3.7
Value for Money
3.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jarred
Jarred
LPN II in US
Verified LinkedIn User
Hospital & Health Care, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Very easy to pick up and get going.

5.0 4 years ago

Pros:

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons:

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Tyisha
Coder in US
Hospital & Health Care, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Good working system for claims management

4.0 4 weeks ago New

Pros:

I like the ease of navigating the system. It also has a lot of how to videos to help you with the system

Cons:

The manual part of hub g to create your own rules in order for it to work correctly

Taiwo
Physician in US
Medical Practice, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Tread Carefully and do not believe the sales rep

3.0 3 weeks ago New

Comments: The EMR is ok to work with. I think combining with the RCM has really made the experience terrible. Please do not use their RCM or their billing service, you will lose money, miss deadlines for timely filing. They don't notify the practice if there is a large patient balance so you can't collect on time. They are so slow in updating patient and insurance payments so you don't know on time if your claims are denied early enough to take corrective action. This has been more frustrating. Once I took up the billing myself, life was so much easier. They also said you could downgrade at anytime, well there are stipulations to that, DO NOT BELIEVE WHAT THEY TELL YOU. They say you'll have CSM (customer service manager) to help make sure your billing is going well; well, that's if you ever get one to speak to you. They were supposed to reach out monthly to ensure you are getting all the money due to be paid to you, no one reached out to me. 3 months in, I started wondering so I reached out, then they switched me to someone else who was trying to sell me more products. I would not recommend their billing services or RCM at all. Just get your own biller.

Pros:

The EMR has good templates, the patient portal is pretty good. Implementation was the worst, they use these people who live in other countries who have the most minimum knowledge so implementing this was as stressful as using their RCUM. I had to ask for someone else because my go-live date was due and this guy could not answer my questions.

Cons:

The RCM and billing service is the worst. Don't even attempt it.

Ann
Physician in US
Hospital & Health Care, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Sea change

5.0 3 months ago

Comments: When we selected athenaOne, we requested an (unreasonable) implementation within one month. They (appropriately) warned that this was not recommended but went along with us and WE DID IT. There were definitely issues that had to be addressed going forward but it was accomplished fairly quickly and smoothly and we were moving onto process improvement within the two months of implementation. We did identify and make improvements. Implementation for our Ortho group was 3/1/2019 and for the GYN group was 5/1/2019. In 10/2019, our accountant reported that we were better than we had been in 20 years! This is the sea change that occurred. The amount of clinical work and number of patients was not significantly different and despite high staff turnover, a location change, and a new EHR, the improvements that we were able to identify and implement moved us from being underwater to riding a wave of success.

Pros:

The most important features of athenaOne which have produced a SEA CHANGE for our practices are 1) easy access to demographic, clinical, scheduling and billing information regardless of your role, 2) remarkable and rigorous data collection and report functions that allow optimal decision-making and tracking of business functions, and 3) an optimal platform for developing and implementing PROCESSES which improve efficiency, reduce human work and reduce human error.

Cons:

The only thing I don't like is that I don't optimally use all of the features because I haven't learned what they are yet! We have been using athenaOne for a little over three years and there are still a large number of features and processes that I could implement or use in our small practices. There is always a better way!

Pam
Faulty- UT Nashville FM residency in US
Medical Practice, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Athena One

4.0 last month New

Comments: I have used two other systems, Athena One is good, anc continues to improve based on requests from providers which I appreciate

Pros:

Templates, macros, ability to use others macros, templates

Cons:

too many clicks for everything, too many update videos