Amber POS

Amber POS

by Pacific Amber Technologies

Who Uses Amber POS?

Retailers looking for a fully functional Point of Sale solution which includes Inventory Management, Customer/Vendor Management, Reports, eCommerce Integration and Multi-Store Capabilities.

What Is Amber POS?

Point of Sale Software and Retail Management Solutions for retailers in Canada and the United States.

Amber POS Details

Pacific Amber Technologies

http://www.amberpos.com

Founded 2001

Amber POS Pricing Overview

Amber POS does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Installed - Windows

Training

Live Online

Support

24/7 (Live Rep)

Business Hours

Amber POS Features

POS Systems
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Amber POS Reviews

Showing 5 of 50 reviews

Overall
4.1/5
Ease of Use
4.1/5
Customer Service
4.1/5
Features
4.2/5
Value for Money
4/5
Annette G.
Controller
Retail, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/02/2017

"been using this for four years and it is VERY reliable. like all new software programs, you need to adjust to all new bells and whistles"

Comments: We are a unique company with three locations and use retail and layaways. looked at a TON of different software programs and this is the only one that could customize our Layaways for what we needed. Do you have to wait sometimes for answers? well yes, who doesn't? The majority of the time I get through right away.
However, when my server went down and I needed them ASAP, THEY ANSWERED VERY QUICKLY! I was up and running withing an ' hours' and it took me over a week to get my server back. (wasn't Amber's fault it was default hardware). We were still able to run the program on computers/registers without a server. (not many software companies can boast that)
I have dealt with another retail software program in the past where SQL was ALWAYS BREAKING DOWN (for days) then all of our stores were literally down. This system (AMBER) has a great SQL structure and database. There is no perfect software company but Amber has always been kind, considerate and helpful whenever I called for issues. The problems have always been fixed (some require patience which in today's world- no one wants to wait). the most important thing is to have a stable system AND having someone in your company who can help train those who are computer illiterate. it is up to you to make the changes in your company.
there are SOOO many reports to choose from that I still haven't used all of them. the best part is having all the customer history and all this history of purchases, sales etc that you can use.
Amber does a great job of tracking individual items, so you can easily see who purchased them. Exporting is great to excel spreadsheets.

Pros: Customer History and product history. this software tracks EVERYTHING that you do with a product.

Cons: glitches that come occasionally with updates.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/02/2017
Daniel S.
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/02/2012

Comments: We are a small rapidly growing specialty garden store. We have used a few different POS systems since opening, about 6 years ago. All of the systems we worked with in the past had too many functionality issues for us to keep using their software for very long. Since switching to Amber POS almost 2 years ago, our system has become much more streamlined and much easier to use. We have a warehouse that we use for excess product and bulky item storage. Amber POS can accurately track ALL of our inventory in both locations. When we expand to more store locations, we can add an infinite number of additional stores, using all the existing information. No need to retype anything in! All business information is now kept in one place. It's very easy to find any information needed from product information, vendor information, customer information, to all sales history & reports. The staff at Pacific Amber has been a blessing for our business. They are always ready to help with any issues that may come up. They usually answer the phone on the first call, but if I have to leave a message, I get called back quickly. Try that with Quick books and see how you feel endlessly waiting for help that doesn’t come. We had some issues setting up our old accounting program on new computers we bought. The staff at Pacific Amber even helped us install software from another company! I'm not saying that they are supposed to or expected to, but service like that is one of the many reasons that I am extremely happy with their software and support. They care and it shows. They also got our new website up and running! They advised us which shopping cart software to use, and then integrated it to the Point Of Sale. Now we can upload, update, edit, add and remove products from our online store right from the POS window! When we sell an item online, the transaction can be downloaded into the POS without having to retype any information! I'm sure you can see how much time this can save! We can even sell on eBay though our website and not have to retype in ANY information; it all gets downloaded correctly right into the POS. All in all, this is a great system and I am very happy with it and the staff at Pacific Amber Technologies. I would highly recommend it to anyone who needs a solid POS system, from a single store with a small inventory, up to large retail companies with dozens of stores and thousands of products. This software can handle whatever you need it too.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/02/2012
Wayne G.
Retail
  • Overall Rating
    3.5/5
  • Ease of Use
    2/5
  • Features & Functionality
    3.5/5
  • Customer Support
    4.5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/10/2014

"A robust POS for small businesses"

Pros: They are responsive to requests for assistance. The software has many advanced features. The value is good. The built-in reporting is nice, with some caveats (see below).

Cons: As a former software developer with 15 years of experience, there are a few issues I have. These might not bother everyone, though. First, the reporting system is nice, but you cannot alter the format or add/remove fields from the canned reports. This means I eventually had to build my own back end reporting system. The vast majority of people won't be able to do this, so be aware that if your main goal is robust reporting, this is a pretty major issue. Lack of keyboard shortcuts. If I change a SKU I cannot hit ctrl+S to save. I have to click the save button with the mouse. It's annoying. Unable to customize screen layouts. On the customer screen, for example, I cannot choose to display only the fields I use. This means there are a ton of fields I don't care about that I can't hide. This is the same for all the screens. The software has a lot of fields because of the advanced nature of its design. Even so, I don't need all of them, so being able to hide them would be wonderful. The label design system lacks a "snap to grid" system. Actually, it doesn't have a grid system at all. This makes designing a label unnecessarily difficult Custom queries cannot be altered later. If you setup a special price rule with a custom query and later wish to modify it, you must start over. Any attempt to change it will give you an error. This is annoying and leaves you open to risk that your new rule will miss logic you built into your old rule. It rounds down on sales taxes. If you sell any item that results in a sales tax value less than a penny, it won't charge sales tax. When you move thousands of dollars a year in these small transactions, this can lead to a substantial amount of sales tax you owe that the system never collected!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/10/2014
Justin P.
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 09/11/2011

Comments: I run a small business shoe store. The store has been in business for 33 years and coming into 2011 had never had any type of POS/inventory management. I came to SoftwareAdvice.com looking for assistance in locating the perfect retail software for a business that had previously never had as much as a computer. After a couple of months, I was able to narrow my search to Pacific Amber Technologies and their AmberPOS software. Despite being based out of Vancouver and having a 3-hour time difference to me on the east coast, Pacific Amber's customer service was top notch. Since they are a smaller business themselves, they seemed to understand the constraints of time and money and really worked to make sure I was getting everything I needed without spending more than I had to. In the early stages of getting all of the hardware, if they didn't have a product that I needed for a price that worked, they would direct me towards where online I could find it while maximizing my dollars. They assisted me every step of the way, from installation of software, to setup of any hardware, to getting my inventory tracking up and running. When it came time to set up my online store, AmberPOS was once again a huge help. The integration with my physical inventory and my online inventory was synced without much hang-up. As a business that hadn't used any type of inventory tracking previously, or anything digital at all, AmberPOS was relativity simple to teach to my sales staff and owner, all of who had very little computer experience. Most caught on very easily, and I definitely think that AmberPOS's layout and graphics not only make it a nice system to look at everyday, but much more inviting to someone who wouldn't be as comfortable with a system that functioned the same but looked like a spreadsheet. Over the past six months that we have had AmberPOS up and running fully in our store, any time we needed assistance we never had much issue getting in touch with their support team. Usually we could get the issue resolved within 24 hours, and they always checked back in to make sure everything was running smoothly. I cannot recommend Pacific Amber and their AmberPOS software more for a company of any size. The only reason I gave Functionality a 4-star rating is there are still a few minor issues, but whenever those are brought to their attention they are pretty quick to listen and update the software. I'll be sure to use AmberPOS for years to come!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 09/11/2011
Lisa M.
owner
Retail, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/11/2017

"Amber is an update from an old POS system and it now allows me to couple inventory with a web site"

Comments: Would love to be able to have a convenient suggestion box to enter suggestions for improvement - and a newsletter emailed or on program to access letting us know what changes made and what changes you are working on to improve the program.

Pros: After a bit of a learning period since I was not used to working with spreadsheets, I found it easy to work with. After two years I am still finding out features that I find useful. Have also found tech support friendly and helpful. Integration with Big Commerce added additional challenges that Amber seems to be trying to deal with .

Cons: Tech support feedback not 100%. Had sent a few questions that did not get answered. Would really like to have an emailed newsletter announcing what improvements and changes have been made to the program. Found out that I needed to log onto a special site that had that information after being with Amber for a few years. Although POS program seems non geek friendly this information is aimed at the techs.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/11/2017