The Service Program

The Service Program

by Westrom Software

Who Uses The Service Program?

Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.

What Is The Service Program?

The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple.

The Service Program Details

Westrom Software

http://westromsoftware.com

Founded 2006

The Service Program Pricing Overview

The Service Program starts at US$49.00/month. The Service Program does not have a free version and does not offer a free trial. See additional pricing details for The Service Program below.

Starting Price

US$49.00/month

Pricing Details

5 tiers of pricing based upon the number of users desired.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

The Service Program Features

Arborist Software
Billing & Invoicing
For Utility Arborists
Inspection Management
Job Scheduling
Photos In Reports
Quotes / Estimates
Recurring Appointments
Vegetation Mapping
Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Mobile Access
Quotes/Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Appointment Scheduling
Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Job Management
Landscape Design
Payroll Management
Quotes/Estimates
Routing
Time Tracking
Work Order Management
Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Routing
Scheduling
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Management
Job Management
Mobile App
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Chemical Management
Customer Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Work Order Management
Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Mobile Access
Routing
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Client Management
Commission Management
Fleet Management
Fuel Management
Lot Management
Maintenance Management
Routing
Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

The Service Program Reviews

Showing 5 of 40 reviews

Overall
4.4/5
Ease of Use
4.2/5
Customer Service
4.5/5
Features
4.4/5
Value for Money
4.5/5
Cherylyn S.
Owner/Member
Construction, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/09/2019

"Time Saving Software"

Comments: Time, scheduling, employee time, sub contractor job entry just to name a few

Pros: It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..

Cons: Initial cost. But, I did appreciate the terms worked out and well worth the money!

Vendor Response

by Westrom Software on 10/09/2019

Thank you for taking the time to review The Service Program. As you mentioned, The Service Program was meticulously developed so that it works seamlessly with QuickBooks rather than conflicting with it. We truly appreciate you sharing the many software features that are benefiting your business.

Your feedback is vital to our growth, thanks again for sharing!

  • Reviewer Source 
  • Reviewed on 09/09/2019
Jay W.
CEO
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 06/06/2017

"I have worked with the SP crew for years now. I have nothing but good things to say about them!"

Pros: Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!

Cons: well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Vendor Response

by Westrom Software on 06/06/2017

Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal.
Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier.
Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer!
You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.

  • Reviewer Source 
  • Reviewed on 06/06/2017
Patrick T.
Owner
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/08/2018

"Great Support"

Comments: Their customer support is the bomb! They are always pleasant and helpful!

Pros: I switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company! They are great.

Cons: System is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out.

Vendor Response

by Westrom Software on 14/08/2018

Thank you for taking the time to leave feedback regarding The Service Program. As always, we are pleased to hear of your positive experience with our support team. We pride ourselves in our team and on providing feature rich solutions that will help you run your Service, Maintenance and Construction Pool & Spa business as efficiently as possible.

We want you to get the most out of our software! In addition to our dedicated support team, we offer several training options including: a live training forum, private training and an online video training library. We urge you to take advantage of these powerful resources.

Thank you again for recommending us!

  • Reviewer Source 
  • Reviewed on 10/08/2018
Leonard C.
Owner
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    Unrated
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 01/02/2016

"A spread sheet manipulator that is not flexible & will work if you conform to their way of operation"

Comments: This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

Vendor Response

by Westrom Software on 11/07/2016

Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well.

  • Reviewer Source 
  • Reviewed on 01/02/2016
Robin B.
Office Manager
Events Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/07/2019

"Excellent software for our industry"

Pros: This software is so easy to navigate through on a daily basis. We have a Portable Toilet company and tried another software first that we were not happy with, found Service Program and we are so glad we did. This software makes our job easy, also the technical support is outstanding.

Cons: I wish there was a way to have electronic signature for quotes, work tickets and task.

Vendor Response

by Westrom Software on 18/07/2019

Thank you, so much, for taking the time to review The Service Program. Nothing is more rewarding than knowing our customers are happy with the software. We developed this software for the industry with one goal in mind, to simplify workflow and it's great to hear that you concur!

In response to your comment regarding electronic signatures we do in fact, allow for electronic signature capture, as well as adding pictures of work complete, etc.

We are going to have an industry coach reach out to you on how this can easily be achieved to assure you are getting the most out of the software.

  • Reviewer Source 
  • Reviewed on 16/07/2019