--- description: Get detailed information about Crystal Practice Management and how it can help you meet your business needs. Learn more about Crystal Practice Management price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crystal Practice Management Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Optometry Software](/directory/10038/optometry/software) > [Crystal Practice Management](/software/91368/crystal-practice-management) # Crystal Practice Management Canonical: https://www.capterra.com.sg/software/91368/crystal-practice-management Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/91368/crystal-practice-management?page=2) > Crystal PM is a customizable practice management and EHR helping practices streamline patient visits from check in to check out. > > Verdict: Rated **4.3/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Crystal Practice Management? Independent eyecare practices Multi-location eyecare practices Vision therapy clinics Optical shops Corporate-affiliated eyecare practices Academic clinics ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 29 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Abeo Solutions - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$365.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Charting - Claims Management - E-Prescribing - For Optometrists - HIPAA Compliant - Insurance Management - Patient Records Management - SOAP notes ## Integrations (21 total) - 4PatientCare - ABB Analyze - Abyde - Adit - Aloha - AutoReminder - BillFlash - Demandforce - DoctorConnect - Fiserv - Mango Voice - Optify - Patient Communicator - Solutionreach - Synapse ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Optometry Software](https://www.capterra.com.sg/directory/10038/optometry/software) ## Alternatives 1. [RevolutionEHR](https://www.capterra.com.sg/software/124589/revolutionehr) — 4.5/5 (203 reviews) 2. [Eyefinity Encompass](https://www.capterra.com.sg/software/156685/eyefinity-ehr) — 3.7/5 (68 reviews) 3. [Liquid EHR](https://www.capterra.com.sg/software/143827/liquid-ehr) — 4.8/5 (56 reviews) 4. [iTRUST](https://www.capterra.com.sg/software/181958/itrust) — 5.0/5 (135 reviews) 5. [Compulink](https://www.capterra.com.sg/software/209707/compulink-healthcare-solutions) — 4.1/5 (280 reviews) ## Reviews ### "Office Manager" — 4.0/5 > **Mary** | *8 April 2026* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: It's easy to use, user friendly, has the important information needed to schedule Patients, to keep information on their visits, record notes/chart, etc. > > **Cons**: The changes Crystal makes sometimes does not make sense - for example, in the billing section - you have to check a box in order to look up diagnosis codes, then add it to the list of codes needed to bill by clicking an arrow, then if there are old codes that are not needed, you have to arrow those over to the other side and save. If the codes are in the wrong order, you have to arrow up or down. . .very time consuming. . .the old way you could remove diagnosis codes by holding down shift, then selecting all of the codes not needed \& delete them. None of this arrow, arrow, arrow stuff, then save. . .before they auto-saved. Very time consuming for a Biller. > > For the most part, it works, but there are facets that are not reasonable for even a small clinic. Documentation is tedious, in order to add components you need for a Patient chart, you have to utilize what is in the system \& make do. For Example: Pharmacy - we need the preferred pharmacy for each Patient. We had to utilize "other referral" to enter it. On our Intake forms, we had to basically recreate the form to add the needed information when updating a Patient's chart each visit. Your tech team is very good - they know Crystal very well, what it will do, what it won't do, so that saves time. They are willing to assist with work-arounds and showing me how to find what I am looking for. I appreciate their help as we rely on them regularly. Please provide them huge kudos\! Thank you\! ----- ### "Customer Service" — 5.0/5 > **Desiree Dodson** | *12 May 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The customer support is amazing, very convenient and the training staff is very knowledgeable. We only run our optical department through Crystal and it has the best optical program especially for the money. > > **Cons**: That there isn't premade templates to choose from for the custom invoices \& statements. The way that the billing is done and how it shows up on a statement is sometimes very confusing. > > Amazing. It's been very nice being able to easily access customer support whenever we have a question. ----- ### "Good EMR system" — 5.0/5 > **Lindsey** | *7 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: This system is easy to navigate and is super user friendly. > > **Cons**: The switching of Practice management systems was not fluid but customer service for Crystal was very helpful\! > > I am very happy with the software. It functions smoothly and is easy to navigate. ----- ### "Crystal PM EMR provides value and great support\!" — 5.0/5 > **Peter** | *3 April 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Crystal PM continues to improve their software with refinements and 3rd party integrations. Their 3rd party integrations has helped us with improved efficiency and increased sales. > > **Cons**: The UI looks outdated and the underlying MySQL database system can be slow. I only wish they can update their UI to allow better scaling with Windows 11. > > I have used Crystal PM for 15 years and their support has been great\! I would definitely recommend the software for single location offices. ----- ### "Excellent Customer Service" — 5.0/5 > **Marc** | *14 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: always excellent service \& quick responses for any issue; i feel they go out of the way to figure out any of my questions or concerns > > **Cons**: i like everything about it including the owner \& employees; everyone is extremely helpful and friendly ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/91368/crystal-practice-management?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/91368/crystal-practice-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data