--- description: Get detailed information about Crystal Practice Management and how it can help you meet your business needs. Learn more about Crystal Practice Management price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crystal Practice Management Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Optometry Software](/directory/10038/optometry/software) > [Crystal Practice Management](/software/91368/crystal-practice-management) # Crystal Practice Management Canonical: https://www.capterra.com.sg/software/91368/crystal-practice-management Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/91368/crystal-practice-management?page=2) > Crystal PM is a customizable practice management and EHR helping practices streamline patient visits from check in to check out. > > Verdict: Rated **4.4/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Crystal Practice Management? Independent eyecare practices Multi-location eyecare practices Vision therapy clinics Optical shops Corporate-affiliated eyecare practices Academic clinics ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 37 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Abeo Solutions - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$365.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Charting - Claims Management - E-Prescribing - For Optometrists - HIPAA Compliant - Insurance Management - Patient Records Management - SOAP notes ## Integrations (21 total) - 4PatientCare - ABB Analyze - Abyde - Adit - Aloha - AutoReminder - BillFlash - Demandforce - DoctorConnect - Fiserv - Mango Voice - Optify - Patient Communicator - Solutionreach - Synapse ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Optometry Software](https://www.capterra.com.sg/directory/10038/optometry/software) ## Alternatives 1. [RevolutionEHR](https://www.capterra.com.sg/software/124589/revolutionehr) — 4.5/5 (205 reviews) 2. [iTRUST](https://www.capterra.com.sg/software/181958/itrust) — 5.0/5 (151 reviews) 3. [Liquid EHR](https://www.capterra.com.sg/software/143827/liquid-ehr) — 4.8/5 (56 reviews) 4. [Compulink](https://www.capterra.com.sg/software/209707/compulink-healthcare-solutions) — 4.1/5 (281 reviews) 5. [Visual-Eyes](https://www.capterra.com.sg/software/127866/visual-eyes) — 4.4/5 (27 reviews) ## Reviews ### "5 out of 5" — 5.0/5 > **Erica** | *23 June 2026* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: I have used Crystal Practice Management at my office for over 6 years and every person I’ve connected with there has been great and goes above and beyond. \[sensitive content hidden\] has helped me on multiple occasions with any technical support, always able to answer and solve my questions or issues. \[sensitive content hidden\] have been most wonderful too. > > **Cons**: I am not good at creating and editing the layout of my exam records (could just be me though) so if that could be made even more user friendly that may help? But otherwise someone on the Crystal team is always willing and able to help me make edits. > > My experience has been wonderful. Crystal Practice Management is a great company and I have not had any issues ever\! ----- ### "Crystal PM EMR provides value and great support\!" — 5.0/5 > **Peter** | *3 April 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Crystal PM continues to improve their software with refinements and 3rd party integrations. Their 3rd party integrations has helped us with improved efficiency and increased sales. > > **Cons**: The UI looks outdated and the underlying MySQL database system can be slow. I only wish they can update their UI to allow better scaling with Windows 11. > > I have used Crystal PM for 15 years and their support has been great\! I would definitely recommend the software for single location offices. ----- ### "Excellent Customer Service" — 5.0/5 > **Marc** | *14 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: always excellent service \& quick responses for any issue; i feel they go out of the way to figure out any of my questions or concerns > > **Cons**: i like everything about it including the owner \& employees; everyone is extremely helpful and friendly ----- ### "Crystal review" — 4.0/5 > **Pam** | *29 April 2026* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: I like ease of use, navigation is easy . > > **Cons**: getting too expensive, can not determine patient's out of pocket for glasses or medical, I wish you could copy R side of exam to L so do not have to repeat, wish could work on ipad, would be nice to have a list of shortcuts > > it's fine - I've had to work w/ worse, ----- ### "If You Get \[sensitive content hidden\] at Crystal Support, You’re in Great Hands" — 5.0/5 > **Jaden** | *25 September 2026* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: Crystal has a lot of great features that help keep our practice organized and make our overall workflow much smoother and more efficient. > > **Cons**: The biggest downside is the server performance. It can be very slow and crashes frequently, which can be frustrating and disruptive during a busy workday. > > We have been working on several backend issues to make our Crystal server more efficient and reliable, especially because we have experienced ongoing problems with the server crashing and other technical issues. Over time, I spoke with several different people at Crystal trying to get these problems resolved, but it often felt like the issues were either not fully understood, not communicated correctly, or never completely fixed. Then one day, \[sensitive content hidden\] took over helping us, and the difference was incredible. \[sensitive content hidden\] is genuinely one of the most patient, knowledgeable, and dedicated support professionals I have ever worked with. He is outrageously good at his job, especially when it comes to troubleshooting complicated problems. He doesn't just try a quick fix and move on, he takes the time to actually understand what is happening, figure out the root of the problem, and make sure everything is working the way it should. There was one day when \[sensitive content hidden\] spent nearly five hours on the phone with us, working alongside our IT team to set up and organize a large number of files and address issues with our system. At no point did he make us feel rushed or like we were taking up too much of his time. He remained patient, professional, knowledgeable, and determined to get everything taken care of. On top of all of that, \[sensitive content hidden\] is genuinely hilarious. When you are spending hours on the phone troubleshooting technical issues, having someone who can make you laugh and keep the experience positive makes such a difference. He has a great personality and somehow manages to make even the most frustrating technical problems enjoyable to work through. What stands out most is that \[sensitive content hidden\] genuinely seems to care about the people he helps. You can tell that he takes pride in his work and truly enjoys what he does. After having so much difficulty getting our server issues addressed, having someone like \[sensitive content hidden\] step in and actually listen, troubleshoot, and follow through has completely changed our experience with Crystal support. If you ever need technical help with Crystal Practice Management, consider yourself extremely lucky if you get the opportunity to work with \[sensitive content hidden\]. He is an incredible asset to the company, and Crystal is very fortunate to have someone who represents their support team as well as he does. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/91368/crystal-practice-management?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/91368/crystal-practice-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data