DrChrono

Who Uses DrChrono?

DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.

What Is DrChrono?

DrChrono EHRs robust practice management side of our all-in-one cloud-based mobile EHR comes with speech-to-text and custom templates/forms to chart effectively. With DrChronos PM software you get a live claims feed for billing and payment processing, HCFA/Superbill generation, and e-fax integration. Real-time eligibility checks helps you check patients informat, and custom appointment reminders that can go through email, SMS, or phone in any order. For students please visit DrChrono University.

DrChrono Details

DrChrono

http://www.drchrono.com

Founded 2009

DrChrono Software - #1 EHR 5 Years in a Row
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Starting price

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US$39.00/month
US$39.00/month
N/A

Free Version

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Free Trial

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DrChrono deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

DrChrono Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Assessment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Employee Management
  • For Chiropractors
  • Forms Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Inventory Management
  • Invoice Management
  • Multi-Location
  • Outcome Assessment Tools
  • Patient Management
  • Patient Records Management
  • Records Management
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Workflow Management

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  • Billing & Invoicing
  • Case Management
  • Charting
  • Claims Management
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Database
  • Customer Management
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • EDI
  • Electronic Claims
  • Electronic Payments
  • Forms Management
  • HIPAA Compliant
  • Historical Reporting
  • Invoice Management
  • Multi-Location
  • Paper-Based Claims
  • Payor Management
  • Performance Management
  • Policy Management
  • Policy Processing
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
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  • Email Marketing
  • Forms Management
  • Gift Card Management
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  • Historical Reporting
  • Image Management
  • Inventory Management
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  • Mobile Alerts
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  • Performance Metrics
  • Practice Management
  • Progress Notes
  • Records Management
  • Referral Tracking
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  • Reminders
  • Reporting & Statistics
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  • Live Chat
  • Meaningful Use Certified
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  • ONC-ATCB Certified
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  • Physician Management
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DrChrono Alternatives

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DrChrono Reviews

Read all reviews

Overall rating

4.1/5

Average score

Ease of Use 4.1
Customer Service 3.8
Features 4
Value for Money 3.8

Review software

Share your experiences with other software buyers.

Write a Review!
Karolyn K.
MD
Medical Practice, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/12/2019

"DrChrono Software Review"

Comments: Positive.

Pros: The ease of use, the numerous videos that provided tutorials, the excellent support and customer service provided by DrChrono's team.

Cons: Have yet to build in telemedicine portal, for example doxy.me, into their platform. That's the only missing piece.

Vendor Response

by DrChrono on 24/01/2020

We are glad to hear that you enjoy our platform Karolyn!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/12/2019
Daniel B.
Owner/Doctor
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/04/2021

"I have used this product for years and I wouldn’t use anything else"

Comments: Every year they contact me to make sure I am aware of the new updates that come automatically. I’m not sure any other company does that.

Pros: I love the fact that I use my iPad. I don’t have to have computers in every room. The program is easy to use, customizable and when I need help it’s quick.

Cons: I only wish that when I choose a billing profile it gets rid of the last diagnosis codes. I also wish I could make a section start on a new page. I read X-rays and it would be nice to be on its own page and not attached to my soup note.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/04/2021
Shikha A.
Practice Manager
Medical Practice, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/06/2017

"WORST SOFTWARE I'VE EVER USED"

Comments: I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.

Pros: It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.

Cons: Where do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air.
2) The speech to text feature is useless
3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center.
4) Their online support is A JOKE. They cannot help you 50% of the time from the start.
5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice
6) They need to market to small PCP groups only, this software is not made for other specialties
7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis.
8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it.
9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template
10) Everything is done based on appointments. So, you need to document outside of that, you cannot.

Vendor Response

by Richard on 01/01/1970

Our sincerest apologies for the experience you have encountered with our platform and service. The drchrono EHR platform is indeed not made for inpatient facilities such as yours and is specialized for outpatient ambulatory practices.

We appreciate your feedback and would like to let you know that our team has been actively working on improving and innovating our EMR software and service. We thank you for maintaining your standards for software and for having done a fantastic job in testing our platform to its limits as this is the same standard that we are striving to achieve.


Your dedicated account manager has sent you a follow up email, but please feel free to also directly email the account management team at [email protected] for any further assistance until you transition to the new EMR platform as this is always an available avenue for you.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/06/2017
Dr john Z.
Non-Force Chiropractor
Hospital & Health Care, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/04/2020

"The ultimate software partner for your Mac computer office!"

Comments: Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.

Pros: Seamless integration with my MacBook, iMac and iPhone.
Fast, knowledgeable support.
The unlimited ability to customize for my sole practitioner non-force chiropractic practice.
Easy to understand video tutorials which answer most questions without having to contact support.
Robust, integrated systems, such as the ability to provide credit card processing.
Knowing that drchrono is a leader and partner with Apple Health.

Cons: I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/04/2020
Dr baden P.
Owner / Primary Chiropractic Physician at Fit 4 Life Chiropractic
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    2 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 24/05/2018

"Save thousands in upfront expenses."

Comments: I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros: They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons: The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

  • Reviewer Source 
  • Reviewed on 24/05/2018