Who Uses Remote Support?
BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
What Is Remote Support?
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
Remote Support Details
BeyondTrust
http://www.beyondtrust.com
Founded 1985
Remote Support pricing overview
Remote Support does not have a free version but does offer a free trial.
Free Version
No
Free Trial
Yes
Remote Support deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Remote Support Features
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Remote Support Software
- Diagnostic Tools
- File Sharing
- Real-time Chat
- Screen Sharing
- Session Recording
- Session Transfer
- Surveys & Feedback
Remote Support Alternatives
More Remote Support alternatives
Remote Support Reviews
Read all reviewsOverall rating
Average score
Jessica B.
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Overall Rating5 /5
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Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 28/08/2020
"Amazing features"
Comments: I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!
Pros: Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain
Cons: There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.
- Reviewer Source
- Reviewed on 28/08/2020
Eric D.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
-
Customer Support5 /5
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Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 26/05/2020
"REMOTE ACCESS"
Comments: Very efficient and dependable product. With 98 + up time.
Pros: Bomgar allows you to access clients systems with ease and stability. The product comes in a number of setups and technical support is superb.
Cons: The security certificate process when you have your own appliance can be dicey but it's still the best way to secure your customers have safe and secure remote access.
- Reviewer Source
- Reviewed on 26/05/2020
Telayna W.
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Overall Rating5 /5
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Ease of Use4 /5
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Features & Functionality5 /5
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Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/12/2020
"Comprehensive Remote Support Software"
Comments: Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.
Pros: The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.
Cons: Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.
- Reviewer Source
- Reviewed on 27/12/2020
Diana D.
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Overall Rating3 /5
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Ease of Use4 /5
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Features & Functionality3 /5
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Customer Support4 /5
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Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 03/03/2020
"Bomgar review"
Comments: It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
Pros: It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Cons: Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
- Reviewer Source
- Reviewed on 03/03/2020
Michael R.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/10/2020
"Bomgar Review"
Comments: Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.
Pros: Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again
Cons: I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.
- Reviewer Source
- Reviewed on 24/10/2020
