ShrinkRapt

ShrinkRapt

by Saner Software

Who Uses ShrinkRapt?

Therapy and Medical practices who need to send patient bills and insurance claims.

What Is ShrinkRapt?

Patient billing, insurance claims (paper and electronic), notes and scheduling, ShrinkRapt does it all, without monthly fees saving you hundreds or even thousands of dollars. Your purchase can be customized so you only pay for the features you need. After you purchase, you always have access to your information because you own a software license, unlike online programs, where you loose access to your information if you stop paying the monthly fee.

ShrinkRapt Details

Saner Software

http://www.sanersoftware.com

Founded 1989

ShrinkRapt Pricing Overview

ShrinkRapt has a free version and offers a free trial. ShrinkRapt paid version starts at US$299.00/one-time.

Starting Price

US$299.00/one-time

Pricing Details

ShrinkRapt¿ Explore, bill for 50 patients, only 99 cents.

Free Version

Yes

Free Trial

Yes

Deployment

Installed - Mac

Installed - Windows

Training

Documentation

Support

Business Hours

Online

ShrinkRapt Features

Medical Software
Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling
Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans
Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Records
Patient Registration
Patient Scheduling
Practice Management
Progress Tracking
Appointment Management
Appointment Reminders
Assessments
Billing & Invoicing
EHR/EMR
Exercise Library
For Physical Therapy
HIPAA Compliant
Insurance Management
Multi-Location
Patient Portal
Practice Management
Progress Notes
Reporting/Analytics
Treatment Plans
Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Scheduling
Progress Tracking
SOAP Notes

ShrinkRapt Reviews

Showing 5 of 26 reviews

Overall
2.6/5
Ease of Use
3/5
Customer Service
2.2/5
Features
3.1/5
Value for Money
3.1/5
Scott B.
Psychiatrist
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/05/2017

"Still going strong!"

Comments: Easy to use, streamlined billing software. Great customer support. Fairly priced

Pros: I have been using ShrinkRapt for over 20 years. I first purchased it because it was the only mental health billing software that worked on a Mac. I'm a solo practitioner and have been using it successfully since then. I've found that Mike, the founder, has been very responsive in answering my questions. I haven't had any need to shop around, but I suspect that the price of Shrinkrapt is low compared to other vendors out there.

Cons: There are a few bugs that have come up, but nothing that can't be fixed. Every time I've had problems with my large data file, Mike has been able to help me figure it out

  • Reviewer Source 
  • Reviewed on 18/05/2017
Jo L.
Office Manager
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 18/05/2017

"Overall, the program functions well. Tech support is great when I have a problem"

Pros: It is easy to use. I like the main page where I can scroll down and see all the names and the date of the last visit and patient balance, a feature that is very useful. I love having the tech support as needed.

Cons: Sometimes the program has a math issue (usually a penny). I would like to see the insurance payment page a little more user friendly. I have seen issues where the payment doesn't always record within the program although it may show on the sessions page. This seems to happen mostly with secondary insurance. When I click on "add", I may get too many dates, although they were already processed.

  • Reviewer Source 
  • Reviewed on 18/05/2017
Mel B.
Psychotherapist
Mental Health Care, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/05/2017

"Simple, not perfect but when compared to other software just a bit pricey. Fits my solo practice."

Comments: Running my own practice and doing it all SR makes billing for my small solo practice easy and fast.

Pros: Simple to use, good continuity moving through the functions. Latest ver 9.0 big improvement over what I've used for 10+ yrs. Switching screens is easy as clicking the tabs. Software integration removes redundancy. Emailing with tech support not perfect but have found their tech knowledgeable, patient and easy to work with, never had to wait for more than overnight for help. I use ST daily and it's become easy that it's like second hand.

Cons: Through all my years using SR my experience with the developer has not been good. There is a learning curve with SR but once accomplished you don't have to deal with him. Insurance processing leaning toward the company affiliated doesn't help me much. I can keep going but my 30 years experience working with computers has taught me there is no perfect system.

  • Reviewer Source 
  • Reviewed on 16/05/2017
Michelle S.
Clinical Director
Mental Health Care, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 07/01/2017

"best workflow design of all I've used."

Comments: this program thinks the most like a therapist of all I've used. It is easy to fix mistakes and billing issues. You can bill electronically through Office Ally for free. lives securely inside your own computer. This means though that You will have to take care to keep your own backups and archives on and off site.
Unfortunately, it cannot import ERAs except through a single, too expensive, third party.
Clinical Note templates not very functional compared to others (though there is a version since v.8.01 so maybe they've improved? )
I left it for more features and an online system. but I still miss the simplicity of workflow.
You'll seldom need tech support. but the responsiveness is variable when you do.

  • Reviewer Source 
  • Reviewed on 07/01/2017
Verified Reviewer
President, Founder and Virtual CIO
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 02/06/2018

"Poor Support Experience, Bad UX, Complicated Upgrade Process, Stay Away. 0 stars if I could."

Pros: Nothing really -- thought I guess it did serve to help my mom do her therapy billing for many years when it worked. so that's something.

Cons: The single worst thing about Shrinkrapt is the non-existent support experience and the owner's lack of empathy for his customers. My mother used this software for many years in her private therapy practice, and every year or so we'd experience a new crisis with a corrupted data file, failed upgrade or other data-disaster that would cause weeks of frustration, lack of productivity for my mother and nothing but vague e-mails and poor documentation from their e-mail-only support. No basic customer service like empathy or apology, no offer for a phone call or remote session. Just e-mail responses suggesting things we'd already tried. Last week, we upgraded our Mac OS and couldn't find a year worth of data. Mind you, we have THREE COMPLETE AND CURRENT BACKUPS OF OUR ENTIRE SYSTEM. But when we couldn't figure out how to find the data file within our backups, our multiple requests for a phone call were ignored, and the owner sent an unempathetic e-mail implying that we had no backups so our data was gone. I am the owner of an I.T business and myself and my techs put about 15 hours into trying to get my mom's data back, but, just like many others on this forum, our data was never located and my mom is moving onto a simpler and more modern system. I'm happy to say we've finally stopped using Shrinkrapt - hopefully this review saves someone else the troubles we've been through!

Vendor Response

by Saner Software on 05/06/2018

As we explained to you in multiple emails, the ShrinkRapt data file has a .4dd extension. To locate the data file, you simply need to search for files with a .4dd extension, which takes minutes, as we show in this three minute video on our YouTube channel.

https://www.youtube.com/watch?v=h9ELwIZxSYU&t=9s

  • Reviewer Source 
  • Reviewed on 02/06/2018