Frontdesk Anywhere

Frontdesk Anywhere

by Frontdesk Anywhere

Who Uses This Software?

Independent hotels, motels, resorts and management groups.

Average Ratings

102 reviews
  • Overall 4.4/5
  • Ease of Use 4.4/5
  • Customer Service 4.4/5
  • Features 4.1/5
  • Value for Money 4.2/5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Frontdesk Anywhere
  • http://www.frontdeskanywhere.com
  • Founded 2009

About Frontdesk Anywhere

Designed and developed in San Francisco, Frontdesk Anywhere PMS is the award winning, web-based hotel management software dedicated to independent hotels, management groups, resorts and motels.
Its powerful features include: easy reservation management, reporting, group bookings, no-fee booking engine, revenue management, credit card integration and 2 way integration with 140+ distribution channels as well as the GDS.
See the reviews and start a free trial today!

Frontdesk Anywhere Features

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

Frontdesk Anywhere Most Helpful Reviews

Host Team for Del Webb at Dove Mountain

Reviewed on 18/12/2018
Verified Reviewer
Host 1
Construction, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.

Pros: Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.
The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.

Cons: I have no complaints to make. I look forward to the up-dated software.

User friendly.

Reviewed on 17/10/2017
Doris C.
Property Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Easy to use

Pros: Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

Cons: Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. We are not able to change the subject (Guest Confirmation xxxxx) when sending manual email through the system. No line break or font changes (bold, underline) for additional message under option.
More flexible and customized user levels - we try to put add on rate changes and changes in check-in messages at the basic level but not possible.

Front Desk Anywhere is Awesome !!!

Reviewed on 11/01/2020
Sal P.
Reservations / Sales
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall experience is fantastic as we been with Front Desk Anywhere for many many years now and we look forward to all the new bells and whistles they will soon come out with.

Pros: I like the fact that it has a 30 day tape chart so you may see the whole month and the software is easy to use that comes with many features.

Cons: I would like to see a signature pad implemented in the future versions so we all can go paperless.

A PMS Startup Great for Small Businesses

Reviewed on 09/12/2019
Chelsea M.
Guest Experience
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I chose Frontdesk Anywhere, and have long been an advocate. I even pulled another Tulum hotel in as a client! I have experienced some frustration with the limitations of the software/customization capabilities, and the clunkiness of use on the user side of things (PMS) and the client side of things (IBE). Really, truly, having [SENSITIVE CONTENT HIDDEN] as a high-level contact who addresses our needs has been a huge bonus.

Pros: I love that FDA is easy to use, and that I can make modifications to many things that I need to modify (plus can get in the backend and modify HTML, etc). I don't think there are very many options in this price point for small businesses like ours, and I have enjoyed growing with the company. Plus, I love [SENSITIVE CONTENT HIDDEN]. She has been a rock for my team since the beginning.

Cons: Some things that I think should be customizable / better designed simply are not and I wish for a Spanish language backend that was fully functional, as much of my team is in Mexico, where our business is located. That might be a niche comment though :) Customer service has been notoriously unavailable on weekends, holidays, and outside of 9-5 PST work hours. I think they're making an effort to combat this on email support at least. I haven't tried to call in a long while because of my frustration around availability.

Has great potential

Reviewed on 24/02/2017
Nicki H.
General Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4/5
Ease of Use
2/5
Features & Functionality
3/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.

Pros: User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Cons: Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.
Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

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