--- description: Get detailed information about TCN and how it can help you meet your business needs. Learn more about TCN price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TCN Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [TCN](/software/84252/tcn) # TCN Canonical: https://www.capterra.com.sg/software/84252/tcn Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/84252/tcn?page=2) > TCN provides scalable contact center software solutions to meet your needs. Reach your goals and leverage easy integration. > > Verdict: Rated **4.5/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TCN? Contact centers, call centers, BPOs, accounts receivable, collection agencies, education, healthcare, utilities, automotive, political, newspaper, customer service, government and marketing agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 59 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TCN - **Location**: St George, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact TCN for additional pricing information. TCN operates without contracts, offering a flexible pay-as-you-go service model. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Hindi, Spanish - **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 38 more ## Features - Auto-Dialer - Automated Notices - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transfer - Campaign Management - Client Management - Compliance Management - Computer Telephony Integration - Contact Management - Dashboard - Employee Scheduling - For Call Centers - IVR - Labor Forecasting - List Management - Multi-Channel Communication - Performance Metrics - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - Workforce Management ## Integrations (3 total) - Salesforce Sales Cloud - ServiceNow - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) - [Debt Collection Software](https://www.capterra.com.sg/directory/30234/debt-collection/software) - [Predictive Dialer Software](https://www.capterra.com.sg/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.com.sg/directory/30999/auto-dialer/software) - [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software) ## Alternatives 1. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (335 reviews) 4. [Readymode](https://www.capterra.com.sg/software/136728/Readymode) — 4.6/5 (145 reviews) 5. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Helpful Call Centre tool" — 5.0/5 > **Jaspreet** | *28 January 2025* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to fetch any sort of data. Can Provide very detailed reports. > > **Cons**: User interface is Little complex as compared to other products > > Overall it is very good tool for the management to track agents , calls and data. ----- ### "Very Efficient" — 5.0/5 > **Veronica** | *31 October 2024* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I like how easily it links with RealGreen Service Assistant and I can set everything up it through there. > > **Cons**: There has been many mandatory changes to our log in over the last few years. > > It is efficient and easy to operate for our company. ----- ### "TCN Is Great\!" — 5.0/5 > **Cody** | *16 September 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The learning center has been a very thorough tool in getting features operating . I always check this before getting my account manager involved. Very expansive list of features provided through TCN, yet they all go very deep in configurability, everything seems carefully thought for when being created. Business Insight is my personal favorite tool, love seeing just how much data is provided to us, and how we can shape it exactly how we need > > **Cons**: Some of the features are pushed to our instance without an update in the newsroom, and they seem incomplete (the most obvious example I can think of right now is conversations, the data in BI comes back incorrect, or the triple updates to the business intelligence filters, one of the filter functions had a definition that I pinged our account manager about saying how it wasn't working, and the next week the description of that function was completely changed with no notification) Learning Center some of the pages are blank or marked with placeholders, making it hard to implement new features Backoffice limits 1 browser at a time, I have to sign in with multiple accounts to be able to work in difference areas of backoffice at the same time (like 1 page to view an IVR template, and another to replicate portions of it (but not clone)) > > Working with our account manager (Kerri Sweeney) and the TCN site has been very easy to work with. Our account manager is always providing valuable information whether reviewing issues in our workflow, providing knowledge on tools we have not yet implemented, or in general helping us understand how we are and aren't effectively using TCN for our business ----- ### "Great Work" — 4.0/5 > **Cori** | *29 September 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I appreciate TCNs drive for continuous improvement. I've been working with them for over three years now and the platform is leagues better in that short time. Working with my account manager is also great, they are quick to respond and always helpful. I also like that I can do so much of managing our needs myself. The platform is intuitive enough that through clicking around and the learning center, I'm able to do most of what I want by myself. > > **Cons**: Sometimes changes feel like they are launched to early and there are still some bugs that need to work out. There has been more than one occasion where I'm pointing out an issue to my account manager. Outages, while they never last long, aren't infrequent and that can be annoying. It would be nice to have a status page to know about the issue, whether it's affecting just us or not, and how it's being fixed, without reaching out to the account manager > > TCN is one of the best vendors I've ever worked with. There have been some bumps over time but overall the tool and company are great. ----- ### "Powerful Platform with Exceptional Support, Yet in Need of Modernization" — 4.0/5 > **Antonio** | *7 November 2025* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: A standout feature is the remarkable versatility of the Legacy Analytics platform, particularly its robust Dashboard generation capabilities. While we recognize the existing constraints, the tool remains highly effective and valuable for our operational needs. Furthermore, the proactive support and consistent availability provided by \[sensitive content hidden\] are truly exceptional and a critical asset. > > **Cons**: A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency. Furthermore, we have observed that the automated daily reports consistently omit the data from the last day of the month. Regarding historical data, the current requirement to manually generate a report for each individual month is an outdated approach that does not align with current market demands or operational speed. Similarly, the campaign follow-up overview interface within the Backoffice Tool is quite archaic and presents substantial constraints in terms of customization. Finally, the restriction on accessing historical data beyond two years poses a major operational challenge. > > Overall, once the tool's core functions are mastered, the user experience is highly satisfactory. We have encountered minimal to zero system failures across the platform. The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage. I must once again commend the team's proactive engagement and accessibility, which is evidenced by the continuous and robust platform improvements. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/84252/tcn?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/84252/tcn) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | nl | | | nl-BE | | ----- ## Structured Data