SparkPost

SparkPost

by SparkPost

Who Uses SparkPost?

As the world's largest email sender, SparkPost enables businesses of all sizes to predict and optimize email performance by unifying deliverability analytics, email delivery and a vast data footprint.

What Is SparkPost?

The world's first predictive email intelligence platform, responsible for sending over 37% of the world's legitimate B2C and B2B email. Try a test account and see how easily you can get up and running with SparkPost. Use SMTP and start sending instantly or use the SparkPost API for advanced integrations.

SparkPost Details

SparkPost

https://www.sparkpost.com/

Founded 1997

SparkPost Pricing Overview

SparkPost starts at US$20.00/month. SparkPost has a free version and offers free trial. See additional pricing details for SparkPost below.

Starting Price

US$20.00/month

Pricing Details

Test accounts available for limited time. See pricing plans for details.

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

SparkPost Features

Email Management Software
Archiving & Retention
Canned Responses
Data Recovery
Email Monitoring
Queue Management
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting/Blacklisting
A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management
Bulk Email Verification
Catch-all Server Detection
Disposable Email Detection
Domain Check
Mail Server Validation
Single Email Verification
Spam Trap Detection
Syntax Check
A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

SparkPost Reviews

Showing 5 of 26 reviews

Overall
3.5/5
Ease of Use
3.8/5
Customer Service
3/5
Features
3.7/5
Value for Money
3.8/5
Wilco V.
Webprogrammeur
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 14/04/2019

"Good service to make sure your emails will arrive where they should"

Pros: I never had the problem of an email not arriving or getting into the spam folder after installing Sparkpost. It has an easy to install WordPress plugin that makes sure all emails that are sent by the website get sent via Sparkpost. Before installing Sparkpost we had several clients complaining that filled in contact forms would land in their spam folder but we haven't had the problem after installing Sparkpost.
It is also very cheap to use. For our use-case we haven't even gotten above the free threshold.

Cons: It can be a hassle sometimes to activate a domain for sending, requiring altering the DNS of the website. You can also activate it via an email address associated with the domain but this doesn't always work great either.
After a domain has been added to another account it can't be added or transfered to a different account afterwards without the old account deleting the domain. We had this problem with one client for which we couldn't activate Sparkpost because it had been installed by another party before and we didn't know who this was so we couldn't ask them to remove the domain from Sparkpost.

  • Reviewer Source 
  • Reviewed on 14/04/2019
Verified Reviewer
Marketing Manager
Staffing & Recruiting, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/12/2019

"Best and Most Affordable SMTP Service"

Comments: Great experience using SparkPost for our offices outbound email needs!

Pros: SparkPost is a great email delivery platform with an easy-to-navigate web UI and straightforward setup. Support is quick to respond (within 24 hours) and always willing to help. Service is reliable and far more affordable than a lot of competitors.

Cons: Automatic reputation monitoring is always a plus, as well as integrated deliverability testing to see if emails are being delivered to recipient inboxes. Would love to see these features added in the future!

  • Reviewer Source 
  • Reviewed on 12/12/2019
Joe G.
Church Communications Training
Financial Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 13/11/2018

"Can't beat the price, but usability could be improved"

Comments: The Sparkpost team is clearly committed to improving their product, and they care about their customers. For anyone who's happy to use the API for configuration, using Sparkpost is a no-brainer.

Pros: Sparkpost is very reliable for transactional email sendings, and the free plan provides unbelievable value.

Cons: Some Sparkpost features cannot be altered via the dashboard, and therefore require some API/programming knowledge to change - however this is improving.

  • Reviewer Source 
  • Reviewed on 13/11/2018
Bernhardt S.
Product Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 13/11/2019

"Not a service you want to rely on"

Comments: I can only warn anybody who relies on their mail being sent to use sparkpost.
We used sparkpost for more than two years. It seems that several months ago they added some automated abuse detection which flagged our account. We only use sparkpost to send transactional mail to our customers and do not send unsolicited marketing mails or similar.
When our account got suspended we couldn't reach anybody to fix this for hours. After finally getting into contact our account got activated again and we just received a standardised "Sorry" E-Mail and that's it.
We haven't had the resources to switch out our mail provider and now after 6 weeks our account got suspended again. After not being able to reach somebody for hours, the person we got in contact with only told us that some other department was responsible for account suspensions.
This service absolutely terrible and you definitely do not want this as a critical part in your architecture.

Pros: Templating for emails
API functionality
Admin interface

Cons: Service reliability. We got suspended not once but TWICE. And couldn't get into contact with the right customer support person. Our whole business relies on messages/orders being sent, so this is really frustrating.
Asynchronous nature of API. When you send a message you always receive an "200 OK" Status Code. To get to know if a message got successfully sent you need to query another API.

Vendor Response

by SparkPost on 15/11/2019

Hi Bernhardt, thank you for taking the to leave this review. In order to protect all of our senders against potentially bad actors or bad sending practices that would affect sending pools, we have a strong Messaging Policy that we enforce posted on our website (https://www.sparkpost.com/policies/messaging/). If you feel this does not apply to you, you can always write in to [email protected] to try and remedy the situation. Thanks again and have a wonderful rest of your week!

  • Reviewer Source 
  • Reviewed on 13/11/2019
Joshua V.
Digital Marketing Director
Marketing & Advertising, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/04/2019

"Sparkpost - solves key email challenges"

Pros: This software has a focused feature set and executes it flawlessly and consistently. We utilize this feature to notify key stakeholders about real-time marketing effectiveness and new SQLs. The volume we send is high, and this program has met every challenge, without needing us to constantly babysit it.

Cons: I haven't found a thing to dislike, and I'm pretty picky about the software our agency uses (see my other reviews).

  • Reviewer Source 
  • Reviewed on 10/04/2019