---
description: Get detailed information about SAP Customer Experience and how it can help you meet your business needs. Learn more about SAP Customer Experience price, benefits, and disadvantages for businesses in Singapore.
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title: SAP Customer Experience Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [SAP Customer Experience](/software/77372/sap-crm)

# SAP Customer Experience

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> Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
> 
> Verdict: Rated **4.3/5** by 245 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses SAP Customer Experience?

Marketing, sales and customer service teams in any size organization.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 245 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$58.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: The solution is offered on a subscription payment model and varies depending on your requirements.

SAP offers small business pricing options.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States

## Features

- Automated Routing
- CRM
- Campaign Management
- Campaign Planning
- Channel Management
- Communication Management
- Contact Management
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- Interaction Tracking
- Knowledge Base Management
- Lead Generation
- Lead Management
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Multi-Campaign
- Multi-Channel Data Collection
- Pipeline Management
- ROI Tracking
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

## Support Options

- Chat

## Category

- [CRM Software](https://www.capterra.com.sg/directory/2/customer-relationship-management/software)

## Related Categories

- [CRM Software](https://www.capterra.com.sg/directory/2/customer-relationship-management/software)
- [Lead Management Software](https://www.capterra.com.sg/directory/30017/lead-management/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)
- [MRM Software](https://www.capterra.com.sg/directory/31020/mrm/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18773 reviews)
3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4077 reviews)
4. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1719 reviews)
5. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1760 reviews)

## Reviews

### "SAP the good and the bad" — 4.0/5

> **Sharrell** | *26 September 2024* | Media Production | Recommendation rating: 6.0/10
> 
> **Pros**: Once you learn how to use it it is a great tool for customer service and data.
> 
> **Cons**: There is a definite learning curve to "getting it". That can be frustrating. Also I have been advised several times that others cant interface with anyone who uses uit.
> 
> Once I learned it it was good. It also gives you an extra marketable skill for the future.

-----

### "Sap CX add-ons" — 4.0/5

> **Ajay** | *7 March 2025* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10
> 
> **Pros**: Ease with which average customer is able to connect to the Company for order , sales and services.
> 
> **Cons**: Still it is bot old fashioned, compared to sales orders options available, like simplicity of data entry.
> 
> It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less. Also it is not too complicated to use.

-----

### "Enhances the customer experience" — 5.0/5

> **India** | *31 May 2025* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Makes the customer service experience more personal and efficient. Gives the customer a great experience.
> 
> **Cons**: The software is easy to use but would like a better look and layout. There’s no confusion on how to use it but the appearance could be improved.

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### "Great experience" — 5.0/5

> **Regina** | *25 April 2025* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: It is a system that allows you to respond to customers and well as process disputes
> 
> **Cons**: There was nothing that I didn’t like, it just took some flexibility to learn a new system compared to what I was used to
> 
> It was a good experience be use it makes your work processes simplified and have various capabilities

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### "SAP Customer Review" — 3.0/5

> **WILLIAM** | *10 April 2025* | Biotechnology | Recommendation rating: 3.0/10
> 
> **Pros**: SAP gets the job done.  It successfully helps manage supply chain and logistics.
> 
> **Cons**: SAP seems needlessly complex for the applications I utilize it for.  User friendly is not a term that comes to mind when thinking of this software.
> 
> My experience with this software has been largely frustrating due to its useless complexity and inability to adapt that complexity for use in simpler applications.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/77372/sap-crm)

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| de | <https://www.capterra.com.de/software/77372/sap-crm> |
| de-AT | <https://www.capterra.at/software/77372/sap-crm> |
| de-CH | <https://www.capterra.ch/software/77372/sap-crm> |
| en | <https://www.capterra.com/p/77372/SAP-CRM/> |
| en-AE | <https://www.capterra.ae/software/77372/sap-crm> |
| en-AU | <https://www.capterra.com.au/software/77372/sap-crm> |
| en-CA | <https://www.capterra.ca/software/77372/sap-crm> |
| en-GB | <https://www.capterra.co.uk/software/77372/sap-crm> |
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| en-IN | <https://www.capterra.in/software/77372/sap-crm> |
| en-NZ | <https://www.capterra.co.nz/software/77372/sap-crm> |
| en-SG | <https://www.capterra.com.sg/software/77372/sap-crm> |
| en-ZA | <https://www.capterra.co.za/software/77372/sap-crm> |
| es | <https://www.capterra.es/software/77372/sap-crm> |
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| es-PE | <https://www.capterra.pe/software/77372/sap-crm> |
| fr | <https://www.capterra.fr/software/77372/sap-crm> |
| fr-BE | <https://fr.capterra.be/software/77372/sap-crm> |
| fr-CA | <https://fr.capterra.ca/software/77372/sap-crm> |
| fr-LU | <https://www.capterra.lu/software/77372/sap-crm> |
| it | <https://www.capterra.it/software/77372/sap-crm> |
| ja | <https://www.capterra.jp/software/77372/sap-crm> |
| nl | <https://www.capterra.nl/software/77372/sap-crm> |
| nl-BE | <https://www.capterra.be/software/77372/sap-crm> |
| pt | <https://www.capterra.com.br/software/77372/sap-crm> |
| pt-PT | <https://www.capterra.pt/software/77372/sap-crm> |

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