--- description: Get detailed information about mHelpDesk and how it can help you meet your business needs. Learn more about mHelpDesk price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://www.capterra.com.sg/software/77264/mhelpdesk Page: 1 / 34\ Next: [Next page](https://www.capterra.com.sg/software/77264/mhelpdesk?page=2) > Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more. > > Verdict: Rated **4.3/5** by 823 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses mHelpDesk? Designed for small and midsize businesses, including field service professionals, HVAC businesses, home service providers, and design firms that assist with scheduling and billing processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 823 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: mHelpDesk - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact mHelpDesk for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Tracking - Add & Edit Photos - Alerts/Notifications - Availability Management - Business Process Automation - CRM - Calendar Management - Calendar Sync - Contact Management - Customizable Reports - Dispatch Management - Document Management - Drag & Drop - Electronic Payments - Electronic Signature - Employee Database - Employee Management - Employee Scheduling - Equipment Tracking - Estimating - Fixed Asset Management - For Commercial and/or Industrial Electrical Contractors - Forms Management - Incident Management - Interaction Tracking - Inventory Control - Job Management - Lead Management - Mobile Access - Online Booking - Online Time Clock - Preventive Maintenance - Project Management - Quotes/Estimates - Real-time Scheduling - Recurring Appointments - Release Management - Repair Tickets - Report Summary - Residential Inspections - Scheduling - Self Service Portal - Service History - Task Management - Technician Management - Templates - Ticket Management - Time Tracking - Work Order Management - Workflow Configuration ... and 51 more features ## Integrations (14 total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Management Software](https://www.capterra.com.sg/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.com.sg/directory/10009/field-service-management/software) - [Cleaning Company Software](https://www.capterra.com.sg/directory/10062/maid-service/software) - [Landscape Software](https://www.capterra.com.sg/directory/20004/landscape/software) - [Maintenance Management Software](https://www.capterra.com.sg/directory/30058/maintenance-management/software) - [Service Dispatch Software](https://www.capterra.com.sg/directory/30059/service-dispatch/software) ## Alternatives 1. 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[Housecall Pro](https://www.capterra.com.sg/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Reviews ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10 February 2025* | Computer Hardware | Recommendation rating: 3.0/10 > > **Pros**: Interface is user friendly; site is usable > > **Cons**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "MHelpDesk is awesome\!" — 5.0/5 > **Brittany** | *6 May 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: My help desk is easy to use and quick to learn how to use for new staff > > **Cons**: I wasn't able to use it for very long as I switched to another location ----- ### "Great customer service" — 5.0/5 > **Karen** | *27 January 2025* | Alternative Medicine | Recommendation rating: 10.0/10 > > **Pros**: Assistance is always there for you. Just message and right on with a good reply > > **Cons**: Not at the moment, for now I like every step and way of assistance. > > Excellent, love it how quickly you can get an answer. ----- ### "Streamlined daily tasks and schedule" — 4.0/5 > **Verified Reviewer** | *3 June 2024* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience. > > **Cons**: Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts). ----- ### "Great Field Service CRM Foundation" — 4.0/5 > **Christopher** | *24 June 2019* | Medical Devices | Recommendation rating: 7.0/10 > > **Pros**: Mhelpdesk Field Service software greatly improved our business workflow by transforming our carbon copy work order system to a fully digital system that helped reduce our turn around time for billing. Recently, I was able to work with a mhelpdesk staff member during the development of the newly designed Equipment page where they were implementing the new features to track when equipment next service due dates are. This was a huge improvement for our business as we track mandatory inspection dates for our customers.. The customer support has always been A+ when it comes to address issues, or questions, especially with the instant chat function from the web app. > > **Cons**: - Mobile App: The mobile app is an area that could see improvement. Some of the workflow using the app when creating a new Service Request can be glitchy and difficult to input all the information. The list of service requests also does not always update correctly and this is something we are currently in the process of working with the support team on. - Inventory: The inventory management section is severely lacking and is not truly useable for our business workflow. With no ability to enter Purchase Orders/Vendor Information/RMA and tracking when inventory is received without manually adjusting the \#'s on the price list, it becomes extremely vulnerable to missed information and inaccurate \#'s leading us to use an alternative program to track inventory. This has been one of the hardest work around areas for our company as we are always constantly ordering replacement parts for equipment that we do not normally carry in stock. - Price List: Another area regarding the price list for our company is that our labor rates are negotiated individually causing us to have to create a line item on the price list for every single Customer Hourly Rate, Mileage Rate, and Travel Time rate so that our engineers are able to bill customers correctly. It would be much easier if when creating a customer, you were able to designate their hourly rates so that information would automatically apply when engineers are entering their labor times. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.com.sg/software/77264/mhelpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/77264/mhelpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data