NEOGOV

Reliable Applicant Tracking Software

Comments: My overall experience with Neogov has been really good. I love using the software and it has been a good way for us to recruit candidates for all of our job bulletins.

Pros:

What I like most about Neogov is that the system is very easy to learn and use. The layout and design of the software is easy to navigate. I like that Neogov has a online community to support the software and you can pick up the phone and call them if you need real time technical assistance. I have used the system for about 4 years and it has been one of the most reliable that I have ever worked with. I also like that the software is web based.

Cons:

There are some areas in Neogov that do not have the audit trail feature. This is a feature that tracks which user has made changes or completed tasks in the system. Another thing I do not like about Neogov is that some features have to be customized and developed before they can be implemented

Voice of the Customer Drives Continuous Improvement

Comments: I have been very impressed with the software, customer support, and the demonstrated commitment NEOGOV has to it's products and clients. Innovation never stops!

Pros:

I like that Neogov listens to their users' feedback. They don't just receive comments and recommendations, they use the feedback to constantly improve their customers' experience. Reliable data management and workflows.

Cons:

The enhancements sometimes take a while to implement, but it's to be expected. I'm disappointed in the delay of administrator training for modules like HRIS.

There are much better products out there for the same price!

Comments: Not so great. The applicant tracking system is probably their best working program, but is a dinosaur. Their support is awful to say the least.In my opinion, this company needs a new [sensitive content hidden]. They have a great product, but it is not well ran, doesn't put their money into development into current products. Instead, they focus on purchasing new products and leaving their current programs with little money to develop and improve. They have spread themselves too thin with too many suites with too many issues.

Pros:

It is great that it is a full suite of products.

Cons:

Their user roles in Perform, e-Forms, Onboard, and Learn, hinder the usability of the product. For instance, forms can only be completed and assigned for employees if the person completing it is in the hierarchy for the employee. It allows no options for purchasing, procurement, badge creators, etc. to fill out fields on a form, or sign a form, if they are not in the hierarchy. The work around is giving these individuals IT User roles, which gives them way to much access. Basically, we are unable to use the full program due to this limitation. We have addressed with NEOGOV and they explained it is by design and they don't agree there is an issue with this approach.Tasks in Onboard can only be completed and assigned to people in the hierarchy. Again, there are some tasks that others contribute for new hires and those tasks cannot be supported. For instance, someone orders uniforms for employees. They cannot be assigned the task because they are not in the employee's hierarchy.

It's Great!

Comments: Overall all, it is a great tool, especially for applicant tracking, allowing us to reassign recruitment activity, see where processes are in real time and eliminating the need for paper and Excel.

Pros:

We primarily use Insight/OHC and Onboard I love the scoring and am looking forward to the enhancements.

Cons:

The software tracks many steps throughout the recruitment process and allows reporting, however, it does not track the SME step as a reportable feature, which is needed for time to hire tracking. Also, the system does not allow the removal of OHC user access to specific recruitments the way it does in Insight. The Conviction Questionnaire, while easy to use, does require multiple steps.

Great suite for HR professionals

Pros:

Insight: This is the product I use the most and it has greatly helped me in my job as a Recruiting Manager. I can take a candidate from the beginning all the way to date of hire in one platform. The functionality is very easy. The process also has features to promote diversity and reduce bias which is VERY important to me and the role I serve in the organization.

Cons:

Customization of the PAF is tricky and I wish there were more work arounds to get this form to look that the one we use in our organization. Specifically, we cannot have gender and ethnicity on our PAFs. Very interesting since you organization is promoting inclusivity.