---
description: Get detailed information about NITRO Help Desk for IT and how it can help you meet your business needs. Learn more about NITRO Help Desk for IT price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NITRO Help Desk for IT Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [NITRO Help Desk for IT](/software/74324/help-desk-for-sharepoint)

# NITRO Help Desk for IT

Canonical: https://www.capterra.com.sg/software/74324/help-desk-for-sharepoint

> IT help desk for M365, Teams, and SharePoint. Teams integration, visual workflows, optional AI, and flat pricing with no user fees.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses NITRO Help Desk for IT?

Ideal for mid-market \& enterprise IT leaders on M365 seeking secure data residency, seamless Teams integration, and optional AI help desk automation without per-user licensing fees.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Crow Canyon Software
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Standard Plan - $3,588 / year

A comprehensive, flat-rate IT help desk solution supporting unlimited users. Running natively inside Microsoft 365 or SharePoint, it covers essential ticketing lifecycle needs, including multi-channel support, SLAs, knowledge base management, problem and change logs, and full mobile responsiveness.

Advanced Plan - $5,988 / year

Engineered for modern IT teams leveraging Microsoft 365 and Teams to accelerate resolution times. It builds on everything in the Standard tier by layering in next-generation Generative AI featuring NITRO Copilot for employee self-service, AI-assisted ticket triage, instant troubleshooting guides for technicians, and automated conversation summarization.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Automated Routing
- Change Management
- Collaboration Tools
- Compliance Management
- Configuration Management
- Contract/License Management
- Customer Database
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Problem Management
- Real-Time Monitoring
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (17 total)

- ADP Workforce Now
- Box
- Docusign CLM
- Dropbox Business
- ERP
- Google Drive
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Oracle Service
- QuickBooks Enterprise

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3460 reviews)
2. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (751 reviews)
3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1786 reviews)
4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4083 reviews)
5. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Easy to Implement and Use Helpdesk App" — 5.0/5

> **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code.
> 
> **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end.
> 
> Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees.

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### "Solid Teams Help Desk" — 5.0/5

> **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly.
> 
> **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/74324/help-desk-for-sharepoint)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/74324/help-desk-for-sharepoint> |
| de-AT | <https://www.capterra.at/software/74324/help-desk-for-sharepoint> |
| de-CH | <https://www.capterra.ch/software/74324/help-desk-for-sharepoint> |
| en | <https://www.capterra.com/p/74324/Help-Desk-for-SharePoint/> |
| en-AE | <https://www.capterra.ae/software/74324/help-desk-for-sharepoint> |
| en-AU | <https://www.capterra.com.au/software/74324/help-desk-for-sharepoint> |
| en-CA | <https://www.capterra.ca/software/74324/help-desk-for-sharepoint> |
| en-GB | <https://www.capterra.co.uk/software/74324/help-desk-for-sharepoint> |
| en-IE | <https://www.capterra.ie/software/74324/help-desk-for-sharepoint> |
| en-IL | <https://www.capterra.co.il/software/74324/help-desk-for-sharepoint> |
| en-IN | <https://www.capterra.in/software/74324/help-desk-for-sharepoint> |
| en-NZ | <https://www.capterra.co.nz/software/74324/help-desk-for-sharepoint> |
| en-SG | <https://www.capterra.com.sg/software/74324/help-desk-for-sharepoint> |
| en-ZA | <https://www.capterra.co.za/software/74324/help-desk-for-sharepoint> |
| fr | <https://www.capterra.fr/software/74324/help-desk-for-sharepoint> |
| fr-BE | <https://fr.capterra.be/software/74324/help-desk-for-sharepoint> |
| fr-CA | <https://fr.capterra.ca/software/74324/help-desk-for-sharepoint> |
| fr-LU | <https://www.capterra.lu/software/74324/help-desk-for-sharepoint> |

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