---
description: Get detailed information about NITRO Help Desk and how it can help you meet your business needs. Learn more about NITRO Help Desk price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NITRO Help Desk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [NITRO Help Desk](/software/74324/help-desk-for-sharepoint)

# NITRO Help Desk

Canonical: https://www.capterra.com.sg/software/74324/help-desk-for-sharepoint

> Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft Office 365, Teams, and SharePoint.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses NITRO Help Desk?

Ideal for the organization needing a help desk, service desk, case management, or other support desk system to manage user and customer requests, problems, and issues in an efficient manner.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Crow Canyon Software
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Flat Rate
- **Pricing Details**: Contact Crow Canyon Software for pricing details
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Change Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Problem Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (5 total)

- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Easy to Implement and Use Helpdesk App" — 5.0/5

> **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code.
> 
> **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end.
> 
> Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees.

-----

### "Solid Teams Help Desk" — 5.0/5

> **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly.
> 
> **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/74324/help-desk-for-sharepoint)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/74324/help-desk-for-sharepoint> |
| de-AT | <https://www.capterra.at/software/74324/help-desk-for-sharepoint> |
| de-CH | <https://www.capterra.ch/software/74324/help-desk-for-sharepoint> |
| en | <https://www.capterra.com/p/74324/Help-Desk-for-SharePoint/> |
| en-AE | <https://www.capterra.ae/software/74324/help-desk-for-sharepoint> |
| en-AU | <https://www.capterra.com.au/software/74324/help-desk-for-sharepoint> |
| en-CA | <https://www.capterra.ca/software/74324/help-desk-for-sharepoint> |
| en-GB | <https://www.capterra.co.uk/software/74324/help-desk-for-sharepoint> |
| en-IE | <https://www.capterra.ie/software/74324/help-desk-for-sharepoint> |
| en-IL | <https://www.capterra.co.il/software/74324/help-desk-for-sharepoint> |
| en-IN | <https://www.capterra.in/software/74324/help-desk-for-sharepoint> |
| en-NZ | <https://www.capterra.co.nz/software/74324/help-desk-for-sharepoint> |
| en-SG | <https://www.capterra.com.sg/software/74324/help-desk-for-sharepoint> |
| en-ZA | <https://www.capterra.co.za/software/74324/help-desk-for-sharepoint> |
| fr | <https://www.capterra.fr/software/74324/help-desk-for-sharepoint> |
| fr-BE | <https://fr.capterra.be/software/74324/help-desk-for-sharepoint> |
| fr-CA | <https://fr.capterra.ca/software/74324/help-desk-for-sharepoint> |
| fr-LU | <https://www.capterra.lu/software/74324/help-desk-for-sharepoint> |

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