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What Is Salesforce Sales Cloud?

Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

US$25.00/month
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial. Salesforce Sales Cloud paid version starts at US$25.00/month.

get a free trial

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

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Salesforce Sales Cloud video
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Features of Salesforce Sales Cloud

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Batch Processing
  • Bid Management
  • CRM
  • CRM Integration
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Campaign Management
  • Catalog Management
  • Change Order Management
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Financial Management
  • For Insurance Industry
  • For Sales Teams/Organizations
  • For Small Businesses
  • Forecasting
  • Inbox Management
  • Interaction Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Listing Management
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Presentation Tools
  • Price Optimization
  • Prioritization
  • Progress Tracking
  • Project Management
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Subcontractor Management
  • Task Management
  • Third-Party Integrations
  • Workflow Management

Salesforce Sales Cloud Alternatives

Neon CRM offers complete fundraising, membership, event, & volunteer management + email marketing, automation, and powerful reporting.
Zoho Expense helps businesses streamline corporate travel, automate expense reporting, and gain complete control over spend. Learn more about Zoho Expense
We deliver the tools to simplify and amplify digital marketing and drive results for your business.
Redtail CRM is a web-based easy-to-use client management solution designed specifically for Financial Professionals.
Little Green Light is a flexible, cloud-based donor management and fundraising platform for growing nonprofits.
Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Cloud and on-premise customer relationship management software for sales, marketing and customer service.

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sergiy
Sergiy
Technical Consulting Engineer in Netherlands
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Amazing experience with Salesforce Sales Cloud

5.0 4 weeks ago New

Comments: In my Company, the Salesforce Sales Cloud is the tool for everyday work. This software has everything needed to work effectively in one place.

Pros:

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

Cons:

It is a complex product requiring bigger efforts from companies and teams. It would be best to have a separate team of professionals, who know the details and can create, adjust the views, fix bugs in automation scripts, update changes, and provide training to employees.

Gary
Director Marketing and Sales in US
Entertainment, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Best Sales Management Tool

5.0 2 months ago New

Comments: Overall, SFSC is the best-in-class tool for salespeople and sales managers to lead the sales process.

Pros:

SFSC is the easiest out-of-the-box sales workflow management tool out there. It is transformative when it comes to making a salesperson's life easier.

Cons:

The platform has few cons. In some cases, it requires a third-party integrator to customize and implement, which may add to the costs.

Alternatives Considered: Dynamics 365

Reasons for Switching to Salesforce Sales Cloud: Ease of use and sales teams preference over other products.

Matt
Logistics Solutions Provider in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A solid sales tool with plenty to offer

3.0 last month New

Pros:

I like the integrations it offers with other services like Zoominfo and Outlook.

Cons:

It can sometimes get confusing trying to track down missing tasks and emails that come in unassigned because of an unlogged contact.

Verified Reviewer
Verified LinkedIn User
Glass, Ceramics & Concrete, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

MY HONEST REVIEW

5.0 4 months ago

Comments: My experience with Salesforce Sales Cloud has been largely positive, as it's a robust and versatile platform that offers a wide range of features to streamline sales processes and enhance customer relationship management.

Pros:

Salesforce Sales Cloud stands out for its robust CRM capabilities, advanced automation, powerful analytics, seamless integration, and user-friendly mobile access. Its scalability, customization options, collaboration tools, and AI-driven insights further enhance its value, making it a comprehensive solution for managing and optimizing sales processes. These features collectively contribute to improved sales performance, better customer relationships, and greater business success.

Cons:

Salesforce Sales Cloud is a comprehensive and powerful CRM platform, but its complexity, cost, and customization requirements can be challenging, especially for smaller businesses or those without dedicated technical resources. Improvements in user interface simplicity, pricing transparency, performance, and support quality could enhance the overall user experience and make it more accessible to a broader range of businesses.

Aki
Assistant manager operation in India
E-Learning, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce review

4.0 last month New

Comments: It was good experience as it is flexible

Pros:

It helps in lead nurturing in efficient way by keeping all information

Cons:

It is flexible and customisable suitable for all size of business