What Is Salesforce Sales Cloud?

Salesforce helps Singapore small and medium businesses pivot to business growth with 80% grant support Salesforce has partnered with Enterprise Singapore (a Singapore government statutory board) to be a pre-approved PSG (Productivity Solutions Grant) and aims to help small and medium businesses in Singapore accelerate digital transformation, increase productivity, and close deals more efficiently. Learn more on how you can kickstart your technology journey with grant support of up to 80%.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Canada, China, Germany and 10 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial.

Pricing plans get a free trial

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Canada, China, Germany and 10 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

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Features of Salesforce Sales Cloud

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • CRM
  • CRM Integration
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Campaign Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Estimating
  • Financial Management
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Interaction Tracking
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Project Tracking
  • Prospecting Tools
  • Quality Management
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Subcontractor Management
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Transaction Management
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management

Salesforce Sales Cloud Alternatives

The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Cloud object storage platform that helps businesses manage collect, store, protect, back-up, retrieve, and analyze data.
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales
Apto is the leading CRM and deal management software for commercial real estate brokers.
Azure is a comprehensive computing platform, providing cloud infrastructure, services, developer tools, and innovations in data and AI.
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence.

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Huw
Huw
Account Manager in Ireland
Verified LinkedIn User
Computer Hardware, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce CRM Review - Daily user

5.0 3 years ago

Comments: My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Pros:

-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications. -Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity. -A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation. -Great search feature that allows for search across the entire CRM database.

Cons:

-Due to its high functionality and range of options it can be overbearing to use at times. -Requires internet connection which means there is occasional latency and is not accessible at all times. -Visually, it's not the most appealing tool that I've ever used. -Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

Alternatives Considered: Dynamics 365 Business Central

Reasons for Choosing Salesforce Sales Cloud: Due to employment change when I moved companies.

Switched From: Dynamics 365 Business Central

Nagesh
Marketing analyst. in India
Marketing & Advertising, Self Employed
Used the Software for: Free Trial
Reviewer Source

"A Comprehensive CRM Solution for Your Business's Sales Needs"

5.0 2 months ago

Comments: Overall, I’ve had a great experience with Salesforce Sales Cloud. It provides a comprehensive suite of tools and features to help manage customer relationships and sales processes. The user interface is intuitive and easy to use, and the customer support is top-notch when I needed help. The pricing can be a bit steep for smaller businesses, but for larger businesses, the cost is well worth the investment.

Pros:

I liked how user-friendly the Salesforce Sales Cloud is. The dashboard is very intuitive and provides an easy way to access and manage customer data. It also provides a wide variety of tools and features that can be customized to fit the needs of any business, such as sales automation, lead management, and reporting capabilities. The customer support is also top-notch, providing helpful and knowledgeable guidance whenever I needed it.

Cons:

I found that the pricing can be a bit steep for smaller businesses, especially if they don’t need all of the features the platform provides. Additionally, I found the learning curve to be a bit steep at first, as there are many features that can be overwhelming to understand. However, once I got the hang of it, I found it to be a great tool for managing my business's sales needs.

Alternatives Considered: Zoho CRM, Dynamics 365 and HubSpot CRM

Reasons for Switching to Salesforce Sales Cloud: We chose Salesforce Sales Cloud because of its robust feature set, user-friendly interface, and excellent customer support. It was the most comprehensive solution that met all of our needs, and the pricing was also very competitive. Additionally, the Salesforce platform is well-known and trusted in the industry, which gave us confidence that it was the right choice for our business.

Sal
Consultant in US
Media Production
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Salesforce: Helps Improve Internal Communications/External Customer X

3.5 6 years ago

Pros:

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain. I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Cons:

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Jamie
Chief Technical Officer in US
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

A Business Essential for Success

5.0 4 months ago

Pros:

Salesforce Sales Cloud product is an essential part of our day-to-day operations. Not only is it incredibly intuitive, but it also has so many options for customization to our business. I find that if I think of it, I can build it with Sales Cloud. There is always support if we run into any technical issues and training materials to aid in our implementation and learning processes. Overall, it's a great value for the money, especially when one considers that you can pay per license and pay significantly less than other products.

Cons:

Sometimes, we could get so impressed with what Sales Cloud could accomplish that we would get carried away and over build what could have been a simple solution. It's important to understand your business thoroughly and get familiar with the tools so as not to overbuild.

Alternatives Considered: Zendesk Sell and Zendesk Suite

Switched From: Zendesk Sell

Reasons for Switching to Salesforce Sales Cloud: The cost, reputation, and customization options made us trust Salesforce Sales Cloud most.

Bhushan
Marketing Communication Manager in India
Chemicals, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Sales management tool for all type of organizations

5.0 last month New

Comments: One of the best tool for sales data and pipeline management for small to big level of growing companies, salesforce provides customizations as per client requirements

Pros:

Easy to manage sales data and records at one place which helps us to track and monitor sales reports any time as well as dashboard

Cons:

sometimes it feel very boar to feel data and update it for salesperson or managers, so the company needs to hire a salesforce guy to manage it