--- description: Get detailed information about Waystar and how it can help you meet your business needs. Learn more about Waystar price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Waystar Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Claims Processing Software](/directory/30029/claims-processing/software) > [Waystar](/software/45512/zirmed) # Waystar Canonical: https://www.capterra.com.sg/software/45512/zirmed Page: 1 / 10\ Next: [Next page](https://www.capterra.com.sg/software/45512/zirmed?page=2) > AI-powered, end-to-end RCM platform simplifying healthcare payments for 1M+ providers to reduce complexity and accelerate reimbursement > > Verdict: Rated **4.4/5** by 212 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Waystar? From physician practices to enterprise health systems, Waystar is built for healthcare organizations of all types and care settings to simplify payments and reduce complexity. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 212 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Waystar - **Location**: Louisville, US - **Founded**: 1999 ## Commercial Context - **Pricing Details**: Waystar does not publicly publish pricing information. Request a free demo through their site directly for a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounts Receivable - Billing & Invoicing - Claims Management - Claims Scrubbing - Claims Tracking - Client Portal - Customer Management - Denial Management - Document Management - EHR/EMR Integration - Electronic Claims - HIPAA Compliant - Insurance Eligibility Verification - Invoice History - Invoice Management - Medical Billing - Patient Portal - Payment Processing - Remittance Advice - Reporting & Statistics - Revenue Management - Third-Party Integrations - Workflow Management ## Integrations (14 total) - AdvancedMD EHR - AlayaCare - Alora Home Health - AxisCare - Azalea Health - Bonafide - CHIROSPRING - ChiroTouch - PHIMED - Raintree Systems - Residex - Sunwave - TELCOR RCM - eClinicalWorks ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Claims Processing Software](https://www.capterra.com.sg/directory/30029/claims-processing/software) ## Related Categories - [Claims Processing Software](https://www.capterra.com.sg/directory/30029/claims-processing/software) - [Medical Software](https://www.capterra.com.sg/directory/20029/medical-practice-management/software) - [Medical Billing Software](https://www.capterra.com.sg/directory/30026/medical-billing/software) - [Hospital Management Software](https://www.capterra.com.sg/directory/30096/hospital-management/software) - [Revenue Cycle Management Software](https://www.capterra.com.sg/directory/32275/revenue-cycle-management/software) ## Alternatives 1. [EZClaim](https://www.capterra.com.sg/software/106348/ezclaim-medical-billing) — 4.5/5 (128 reviews) 2. [Tebra](https://www.capterra.com.sg/software/129169/tebra) — 3.9/5 (1371 reviews) 3. [Carepatron](https://www.capterra.com.sg/software/195467/care-patron) — 4.4/5 (858 reviews) 4. [NextGen Office](https://www.capterra.com.sg/software/31268/nextgen-ambulatory-ehr) — 4.0/5 (1284 reviews) 5. [Jane](https://www.capterra.com.sg/software/178984/jane-app) — 4.8/5 (523 reviews) ## Reviews ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" — 1.0/5 > **Betty** | *5 March 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. > > **Cons**: 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. > > Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. ----- ### "Great claims submission software" — 5.0/5 > **Danielle** | *30 November 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very user friendly for submitting electronic medical claims. Easy to make claim edits and claim resubmissions > > **Cons**: My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this ----- ### "Reliable and Easy\!" — 5.0/5 > **Megan** | *31 March 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Easy Use and very user friendly. Doesn't take to long to learn > > **Cons**: Sometimes has long loading times and won't refresh automatically. > > Super easy and quick, helps the check in process be more smooth ----- ### "Waystar beats any other clearinghouse...they're second to none." — 5.0/5 > **Lisa** | *11 June 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Waystar is highly secure with the two-factor authentication, has responsible, mature customer support on all levels providing regular updates, very user friendly for all technology levels even if someone is used to the "old school" way of billing. Waystar always responds quickly and efficiently with anything we bring to the table; collaborating both internally and with us without hesitation. Waystar is a wonderful partner to us; I simply can't fathom using any other clearinghouse nor doing any kind of medical billing without them by our side. Waystar provides extreme value for our dollars and offers a wide variety of products and applications to meet any type of medical billing need. > > **Cons**: Honestly, I'm hard pressed for any "cons". If any, the smaller "mom and pop" biller may find the pricing higher than others and perhaps the variety of applications and tools to be "overwhelming" to them. That being said, they should give view a "demo" and not be afraid as I believe they'll find they'll save manual efforts and costs in the long run... > > Waystar is user-friendly, integrates with EHR/EMR systems without issue, provides detailed reporting, uses AI and automation to reduce claim denials and rejections with a support team from top to bottom ready to assist in every possible. Any medical provider or billing company will not be disappointed.. ----- ### "Waystar Review" — 5.0/5 > **Alegria** | *19 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: We have found Waystar to be a highly efficient and trusted partner, offering advanced products and solutions (using AI and automation) that consistently exceed our electronic insurance claims and patient statement needs, resulting in faster payments and fewer errors for our electronic billing and patient statement operations. Our Waystar account management team is always highly responsive and collaborative, making our experience both efficient and enjoyable. > > **Cons**: The customer support can be better for both claims and enrollment as, sometimes it takes weeks before we get a response. > > We greatly value Waystar’s expertise and support and truly appreciate the reliability and responsiveness they have demonstrated throughout our partnership. We were affected by the cyber-attack on Change Healthcare, which served as our clearinghouse for dental claims and vendor for patient statements. Waystar quickly helped us resume operations, restoring our patient statements first and subsequently getting our dental claims live again. We look forward to continued collaboration and further success together. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.com.sg/software/45512/zirmed?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/45512/zirmed) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data