AppointmentPlus

AppointmentPlus

by AppointmentPlus

Who Uses AppointmentPlus?

AppointmentPlus serves small, medium and enterprise clients worldwide spanning over 100 industries. Our application is built to scale, with some clients scheduling over 1,000,000 each month.

What Is AppointmentPlus?

Save time and money with appointment scheduling software from AppointmentPlus. With over 10,000 locations worldwide, AppointmentPlus powers both large and small companies, including Coca-Cola, International Paper, GE, Anheuser-Busch, Campbell's Soup, Costco, Bank of America, H&R Block, Cargill, and many others. Our clients also rave about our customer service and training. We strive to provide quick responses with accurate answers for every client we serve. Sign up to see a demo today!

AppointmentPlus Details

AppointmentPlus

https://www.appointmentplus.com/

Founded 2001

AppointmentPlus Pricing Overview

AppointmentPlus starts at US$49.00/month. AppointmentPlus does not have a free version but does offer a free trial. See additional pricing details for AppointmentPlus below.

Starting Price

US$49.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

AppointmentPlus Features

Appointment Reminder Software
Appointment Confirmation Tracking
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Reminders
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Accounting Management
Billing & Invoicing
Customer Database
Inventory Control
Labor Rates
Maintenance Scheduling
Parts Management
Payroll Management
Quotes / Estimates
Scheduling
Service History
VIN Decoder
Vehicle Tracking
Work Order Management

Vendor has not completed this information.

Appointment Management
Appointment Reminders
Charting
Claims Management
Client Management
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
Appointment Management
Billing & Invoicing
Client Management
Email Marketing
Employee Management
Gift Card Management
Multi-Location
Point of Sale (POS)
Practice Management
SOAP Notes
Appointment Scheduling
Billing & Invoicing
Drag & Drop
Faculty/Staff Management
HIPAA Compliant
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records Management
Physician Management
Recurring Appointments
Self Service Portal
Appointment Management
Before & After Pictures
Client Management
Gift Card Management
HIPAA Compliant
Inventory Management
Treatment Packages
Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Client Management
Commission Management
Inventory Management
Mobile Grooming
Point of Sale (POS)
Recurring Appointments
Services List
Staff Management
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management

AppointmentPlus Reviews

Showing 5 of 115 reviews

Overall
4.2/5
Ease of Use
4.2/5
Customer Service
4.2/5
Features
4.1/5
Value for Money
4.1/5
Robert N.
Director of Customer Success
Computer Software, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 29/03/2018

"5 Stars Plus"

Pros: We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Cons: As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Vendor Response

by AppointmentPlus on 12/04/2018

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 29/03/2018
Steve S.
Health and Well-Being Director
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 31/10/2016

"My first scheduler"

Comments: I feel it's a pretty user friendly system. I wish admin had a little more power to lock down the scheduling parameters. We have a lot of new users helping us book appointments, they have a habit of adjusting the pre-determined time to fit into slots. Frequent trainings and workshops have helped but not eliminated this. As far as value goes I don't know what the competitors are charging for similar features. I did score features low because I feel we are just getting the basic features for our price and would like to see more inclusions like room reservations. I do like the reports function, I run monthly reports and this is a breeze with the program. I inherited this program from the supervisor before me, I pretty much have been on my own learning to use it, it sounds like now they have quite the extensive training and support program for new users.

Pros: Reports
Ease of scheduling

Cons: I would like to see the whole days worth of appointments and staff on one screen without scrolling right.
I would like to be able to lock the predetermined times given to appointments.

  • Reviewer Source 
  • Reviewed on 31/10/2016
Matanda D.
CEO
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 05/06/2018

"Best scheduler I've found"

Pros: We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers.
The Good News:
-Configurable - lots of settings and rules
-Intuitive - easy to work with appointments and run reports
-Training - I thought it was great that we had a real person training us

Cons: Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 05/06/2018
Reginald l. B.
Field Interviewer
Higher Education, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 06/12/2019

"Great Resource"

Comments: Overall it has been a very great product. I think it a great tool for the line of work I used it for.

Pros: I used this for a side-gig I was a part of . I was a field interviewer (independently contracted) for the ATL Housing Authority alongside Emory University. We used this software to schedule in-house interviews with respondents. This was my first time using the software and it was very user friendly. It helped me/us keep track of who was being interviewed, where, how long etc.

Cons: To me the look and feel of the app was a bit outdated. I think it definitely needs to be updated, but other than that I think the product works just fine.

Vendor Response

by AppointmentPlus on 09/12/2019

Reginald, thank you for your honest review. We are pleased you found our software so easy to use and that it was helpful for your side gig. We appreciate your feedback about the app looking a little outdated and want to let you know that upgrades are on the horizon for next year. Thank you again for your review; your feedback is important to us!

  • Reviewer Source 
  • Reviewed on 06/12/2019
Anthony D.
TEAM LEAD DATA CONVERSION
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    1/5
  • Ease of Use
    2/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 08/05/2019

"ONE OF MY BIGGEST MISTAKES"

Comments: very dissatisfied, I'm in a tough spot as we cannot just cancel our service & move on. I now have to look for another company and transition away from this platform as they impact to our business is too much to continue this relationship.

Pros: I liked everything they told me the software would do, the customization, the sync with outlook. the email notifications

Cons: during the sales call it appeared they would provide much of the functionality we needed for scheduled our internal appointments. However, piece by piece they started to chip away at the functionality that the software could provide. Outlook integrations didn't work, Customization was limited due to how the account was setup just to name a few. They apologized...
Fine, we found a work around of all those misses.
Now we find that often they are outages, software problems & they customer service is less than helpful. 99% of the time, they advise they need to submit a ticket. Only one rep has every attempted any trouble shooting when i have called. Many of my ticket go unanswered for day or weeks.
I have an open ticket with them for over 6 weeks now. I have 11 locations & 2 of my locations cannot have appointments scheduled.
I've called serval time & just get the run around for 6 weeks... Today i called because the tool is malfunctioning again. and without doing any research i get an almost immediate, "oh, this is a known issue..." ok when will it be fixed I ask. "we do not know, we're working on it."
I have submitted 18 trouble tickets in 6 months. 3 a month. More than half of those tickets I was told these are issues that maybe fixed with future updates.

Vendor Response

by AppointmentPlus on 30/07/2019

Hi Anthony. It would be an understatement to say that it was painful to read your review. You sound very frustrated. We failed you and I apologize for that. Thank you for taking the time to post a review. I appreciate it.

  • Reviewer Source 
  • Reviewed on 08/05/2019