--- description: Get detailed information about ServiceChannel and how it can help you meet your business needs. Learn more about ServiceChannel price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.com.sg/software/38574/servicechannel Page: 1 / 7\ Next: [Next page](https://www.capterra.com.sg/software/38574/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. > > Verdict: Rated **4.5/5** by 136 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceChannel? Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 136 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Barcoding/RFID - Billing & Invoicing - Calendar Management - Compliance Management - Contract/License Management - Contractor Database - Depreciation Management - Dispatch Management - Document Management - Electronic Signature - Equipment Management - Facility Asset Management - Facility Scheduling - Fixed Asset Management - Incident Management - Inspection Management - Inventory Management - Job Management - Job Tracking - Maintenance Management - Maintenance Scheduling - Mobile Access - Parts Management - Predictive Maintenance - Preventive Maintenance - Project Tracking - Purchase Order Management - Qualification Tracking - Reminders - Reporting & Statistics - Reporting/Analytics - Risk Analysis - Scheduling - Service History - Subcontractor Management - Technician Management - Third-Party Integrations - User Management - Vendor Management - Work Order Management ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.capterra.com.sg/directory/30032/cmms/software) ## Related Categories - [CMMS Software](https://www.capterra.com.sg/directory/30032/cmms/software) - [Facility Management Software](https://www.capterra.com.sg/directory/30211/facility-management/software) - [Work Order Software](https://www.capterra.com.sg/directory/30785/work-order/software) - [Preventive Maintenance Software](https://www.capterra.com.sg/directory/31023/preventive-maintenance/software) - [Fixed Asset Management Software](https://www.capterra.com.sg/directory/10026/fixed-asset-management/software) ## Alternatives 1. [Fiix](https://www.capterra.com.sg/software/74916/fiix) — 4.5/5 (628 reviews) 2. [MaintainX](https://www.capterra.com.sg/software/179296/getmaintainx) — 4.8/5 (1034 reviews) 3. [Fracttal One](https://www.capterra.com.sg/software/159911/fracttal) — 4.6/5 (1773 reviews) 4. [Limble](https://www.capterra.com.sg/software/162600/limble-cmms) — 4.8/5 (753 reviews) 5. [Jobber](https://www.capterra.com.sg/software/127994/jobber) — 4.6/5 (1456 reviews) ## Reviews ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2 December 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **Cons**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- ### "Service Channel is a contractors dream" — 5.0/5 > **Kendraya** | *23 April 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The follow up and it is user friendly. Easy to navigate, update, invoice, and collect payment. I would totally recommend Service Channel to other customers. Work orders are easy to accept, update, and invoice. > > **Cons**: I think my only complaint about service channel is nothing. I think it is great. I haven't experienced any issues. > > The overall experience with ServiceChannel has been great. I would definitely recommend it to other companies. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 March 2025* | Environmental Services | Recommendation rating: 0.0/10 > > **Pros**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Cons**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Best platform for Luxury Retail clients" — 5.0/5 > **Teresa** | *23 February 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently. > > **Cons**: The dashboard does not work for our services because most of our services span multiple days so we get points off for not completing the same day. > > Positive experience over the past 15 years. Platform is good for communication, scheduling, and invoicing. ----- ### "Review of ServiceChannel - N/A manager" — 4.0/5 > **Verified Reviewer** | *2 December 2025* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: I like that it allows me to communicate efficiently with my customers. I use ServiceChannel to update my accounts of ETA or anything else that doesn't require direct communication via email. > > **Cons**: What I like least is some of the features I'm granted access to. Sometimes when a work order needs to be closed I have to reach out to a rep to have it closed for me. - - There is an option to close the WO but there is a Closed - Approved option. > > I would say its essential to my work. I need it to communicate efficiently with my accounts. It also helps when you need a paper trail. You can search all WO by their ID's. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.sg/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data