17 years helping Singaporean businesses
choose better software

What Is Squaretalk?

Do you need a reliable cloud-based call center solution that elevates your customer service, optimizes the sales process, increases first-time resolutions and reduces operational costs? How about a high-quality VoIP, user-friendly interface, 100+ business tool integrations, regulatory compliance and data security? Let’s add “custom APIs and automation” to the mix and you get Squaretalk’s versatile call center software. The advanced call management features increase first-time resolution rates for support teams in all industries, while the AI predictive dialer helps you reach your best leads and boosts your talk time up to 400%. We also provide local, mobile and toll-free numbers in 4,500 area codes worldwide to increase your local presence and chances of prospects picking up. Our 24/7 phone, chat and email support resolves tech issues fast and prevents long downtime. See more benefits of choosing Squaretalk at squaretalk.com

Who Uses Squaretalk?

Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc.

Where can Squaretalk be deployed?

Cloud-based
On-premise

About the vendor

  • Squaretalk
  • Founded in 2008

Squaretalk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Algeria, Andorra, Armenia, Australia and 88 others

Languages

English

Squaretalk pricing

Starting Price:

US$15.00/month
  • No free trial
  • No free version

Squaretalk does not have a free version and does not offer a free trial. Squaretalk paid version starts at US$15.00/month.

Pricing plans get a free trial

About the vendor

  • Squaretalk
  • Founded in 2008

Squaretalk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Algeria, Andorra, Armenia, Australia and 88 others

Languages

English

Squaretalk videos and images

Squaretalk Software - Analytics Dashboard - it is easier than ever to access the latest information in your account
Squaretalk Software - Dialing - track who called who, when they called, how long the call was for, get insights from call notes data after the conversation
Squaretalk Software - Unlimited Voice Recording - make sure that nothing ever goes unheard
Squaretalk Software - Supervisor Screen - monitor your team's performance in real-time
Squaretalk Software - System Checker - all systems status at your fingertips
View 6 more
Squaretalk video
Squaretalk Software - Analytics Dashboard - it is easier than ever to access the latest information in your account
Squaretalk Software - Dialing - track who called who, when they called, how long the call was for, get insights from call notes data after the conversation
Squaretalk Software - Unlimited Voice Recording - make sure that nothing ever goes unheard
Squaretalk Software - Supervisor Screen - monitor your team's performance in real-time
Squaretalk Software - System Checker - all systems status at your fingertips

Features of Squaretalk

  • 2-Way Messaging
  • Activity Dashboard
  • Agent Interface
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customizable Reports
  • Dashboard
  • IVR Software
  • Inbound Call Center
  • Interaction Tracking
  • Lead Management
  • List Management
  • Mass Texting
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Outbound Call Center
  • PBX
  • Performance Management
  • Power Dialer
  • Predictive Dialer
  • Process/Workflow Automation
  • Quality Management
  • Queue Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Third-Party Integrations
  • Virtual Extensions
  • VoIP
  • Workforce Management

Squaretalk Alternatives

Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries
Freezvon is a cloud-based telephony solution helping you reach more customers both domestically and Internationally.
iPlum is a business solution that enables professionals to securely call, text, leave voicemails, and use phone tree extensions.
LeadDesk is a cloud based contact center software for outbound sales. Connect with your customers no matter what the channel is.
100% cloud-based contact center system for companies of all sizes looking to boost their business through calls.
A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.

Reviews of Squaretalk

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
4.9
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
90%
4
9%
1
1%
Constantinos
Constantinos
IT Support Manager in Germany
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Our Experience so far.

5.0 2 years ago

Comments: As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.

Pros:

Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations

Cons:

To be frank there isn't something i can add in this field i am really happy so far with this solution.

Squaretalk Response

last year

We couldn't be more delighted to read your kind words about Squaretalk, Constantinos! Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations. Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!

George
George
Head of Operations in Cyprus
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A Game Changer!

5.0 last year

Pros:

Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!

Cons:

I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.

Squaretalk Response

last year

We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.

Bartłomiej
International Sales Manager in Poland
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Squaretalk summary

4.0 2 years ago

Pros:

- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns

Cons:

No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents

Squaretalk Response

2 years ago

Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.

Leia
Leia
PM jun in Israel
Verified LinkedIn User
Construction, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Outstanding level of customer support

5.0 2 years ago

Comments: Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.

Pros:

- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team

Cons:

Some advanced features and functionalities seem complex and take longer to learn

Squaretalk Response

2 years ago

Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!

Jan
IT Consultant in Cyprus
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Happy Holidays

5.0 11 months ago

Comments: Pleasant. That's why we keep using Axiom.

Pros:

People I communicate with. Support and account managers are always helpful.

Cons:

Limited range of phone numbers we can order.

Squaretalk Response

11 months ago

Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day! We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏 It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Wishing you a joyful holiday season!