---
description: Get detailed information about Sparrow and how it can help you meet your business needs. Learn more about Sparrow price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sparrow Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Sparrow](/software/217419/sparrow)

# Sparrow

Canonical: https://www.capterra.com.sg/software/217419/sparrow

> Conversational AI
Omnichannel 
Helpdesk Management
Sales CRM
Debt Collection
Sentiment Analysis
Customer 360
Seamless Integration
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Sparrow?

Vertical agnostic but primarily in large B2C operating BFSI, Telcos, Healthcare, Logistics, Retail, Education, BPO, Call center, Non Banking Institutions, Micro finance.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Customer Experience Lab

## Commercial Context

- **Starting Price**: ₹9.00
- **Pricing model**: Flat Rate
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: India, Indonesia, Malaysia, Myanmar (Burma), Nepal, Philippines, Singapore, Sri Lanka, Thailand, Vietnam

## Features

- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chatbot
- Computer Telephony Integration
- Contact Management
- IVR
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Pre-recorded Messages
- Predictive Dialer
- Quality Management
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Text to Speech
- Voice Mail

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software)
- [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software)
- [Predictive Dialer Software](https://www.capterra.com.sg/directory/30597/predictive-dialer/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Alternatives

1. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Sobot](https://www.capterra.com.sg/software/1072329/Sobot) — 4.9/5 (92 reviews)
3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Amazon Connect](https://www.capterra.com.sg/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.capterra.com.sg/software/156136/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Why Sparrow Is Great" — 5.0/5

> **Lucia** | *24 April 2024* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: Thanks to ticketing, I like the ease of customer service.
> 
> **Cons**: No bad experiences, Sparrow has been amazing

-----

### "A reliable and cheap helpdesk integrated with ticketing system" — 5.0/5

> **Verified Reviewer** | *22 February 2021* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Its fully integrated Cloud Customer Service Solution (CRM, Ticketing, Survey \& Debt Collection) is easy to use, convenient.
> 
> **Cons**: its dashboard, i want more customization for my existing requirement
> 
> It's great working with team- sparrow, they are always there to help me out, even in odd hours

-----

### "Contact Center Solutions" — 5.0/5

> **Vilas** | *14 August 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: I liked the UI which is user friendly. Omnichannel is available on a single sign on which makes day to day activities ery easy for us. I liked the support here. They are very active.
> 
> **Cons**: Although solution is very good, only deployment time was little high. But didn't affected the quality.
> 
> my overall experience is awesome complete worth it as per the cost.

-----

### "Dialer Solution" — 5.0/5

> **santhoshini** | *10 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: It provides detailed call reports and very easy to handle.After sales support is very strong they quickly resolve the issue.
> 
> **Cons**: I would love if they will provide services in europe also
> 
> Its quite good ,flexible and costamizible.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/217419/sparrow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/217419/Sparrow/> |
| en-AE | <https://www.capterra.ae/software/217419/sparrow> |
| en-AU | <https://www.capterra.com.au/software/217419/sparrow> |
| en-CA | <https://www.capterra.ca/software/217419/sparrow> |
| en-GB | <https://www.capterra.co.uk/software/217419/sparrow> |
| en-IE | <https://www.capterra.ie/software/217419/sparrow> |
| en-IL | <https://www.capterra.co.il/software/217419/sparrow> |
| en-IN | <https://www.capterra.in/software/217419/sparrow> |
| en-NZ | <https://www.capterra.co.nz/software/217419/sparrow> |
| en-SG | <https://www.capterra.com.sg/software/217419/sparrow> |
| en-ZA | <https://www.capterra.co.za/software/217419/sparrow> |

-----

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