--- description: Get detailed information about ProProfs Chat and how it can help you meet your business needs. Learn more about ProProfs Chat price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Chat Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [ProProfs Chat](/software/212513/proprofs-chat) # ProProfs Chat Canonical: https://www.capterra.com.sg/software/212513/proprofs-chat Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/212513/proprofs-chat?page=2) > ProProfs Chat is the easiest live chat and AI customer service agent for instant, automated support. > > Verdict: Rated **4.8/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ProProfs Chat? ProProfs Chat is built for marketing, sales, and support teams across industries that want an easy live chat and AI customer service agent for instant, automated support, and stronger engagement. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 53 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: ProProfs Chat pricing starts at $19.99 per operator per month on the Essentials plan, with a forever-free single-operator plan and tiers running to $499 per month for the full Customer Delight Suite. Every paid plan includes AI chatbots, a 15-day free trial, and a 15-day money-back guarantee. No credit card is required. Single Operator: $0, free forever. Best for solo founders and small sites. Essentials: $19.99 per operator per month, $239.88 billed annually. Includes 100 AI conversations per month. Best for small teams adding a basic AI bot. Business: $29.99 per operator per month, $359.88 billed annually. Includes 300 AI conversations per month. Best for growing teams needing omnichannel AI. Business Complete Elite: $179.97 per month for 3 operators, $719.88 annually per operator. Includes 1,500 AI conversations per month. Best for mid-market teams going AI-first. Customer Delight Suite: from $499 per month, $5,988 billed annually. Five tools in one with unlimited AI. Best for enterprises consolidating their support stack. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Portuguese, Spanish - **Available Countries**: American Samoa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Cook Islands, Costa Rica, Croatia and 75 more ## Features - Autoresponders - CRM - Chatbot - Customizable Branding - Email Management - Geotargeting - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (18 total) - Adobe Commerce - Drupal - GetResponse - Highrise - Joomla - Keap - Microsoft Azure - Nutshell - OpenCart - Salesforce Sales Cloud - Shift4Shop - Shopify - Slack - WHMCS - WordPress ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.com.sg/directory/30072/online-crm/software) - [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.com.sg/directory/32744/sales-tracking/software) ## Alternatives 1. [Odoo](https://www.capterra.com.sg/software/135618/odoo) — 4.2/5 (1334 reviews) 2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (1005 reviews) 5. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Quick to Notify Us on Customers" — 5.0/5 > **Deepanshu** | *7 October 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either. > > **Cons**: We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away. > > Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays. ----- ### "ProProfs Chat is Perfect for Our Company" — 5.0/5 > **Tami** | *28 June 2023* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and affordability. We have been very happy with ProProfs Chat. > > **Cons**: No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses. > > We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers. ----- ### "Best live chat tool I've worked on\!" — 3.0/5 > **Monica** | *14 June 2017* | Internet | Recommendation rating: 8.0/10 > > **Pros**: As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business\! Simple, easy to use and no complications\! > > Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me\! ----- ### "Affordable and highly valued Service" — 5.0/5 > **Preethi** | *27 May 2015* | Information Technology & Services > > **Pros**: The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions. > > **Cons**: The extended functionality provided need extensive time frame to explore > > It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business. ----- ### "Proactive Support Made Possible" — 5.0/5 > **Sugandh** | *25 March 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers. > > **Cons**: The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets. > > I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/212513/proprofs-chat?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/212513/proprofs-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data