--- description: Get detailed information about Cisco Unified Contact Center Express and how it can help you meet your business needs. Learn more about Cisco Unified Contact Center Express price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cisco Unified Contact Center Express Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Cisco Unified Contact Center Express](/software/212123/cisco-unified-contact-center-express) # Cisco Unified Contact Center Express Canonical: https://www.capterra.com.sg/software/212123/cisco-unified-contact-center-express > Cisco Unified Contact Center Express provides an interactive voice response (IVR) ports that is easy to deploy and manage. > > Verdict: Rated **4.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Agent Interface - Automated Routing - Call Recording - Call Routing - Computer Telephony Integration - Customer Experience Management - Employee Scheduling - File Sharing - For Call Centers - Labor Forecasting - Multi-Channel Communication - Multi-User Collaboration - Performance Metrics - Queue Management - Reporting/Analytics ## Category - [Unified Communications Software](https://www.capterra.com.sg/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.com.sg/directory/31035/unified-communications/software) - [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software) - [Call Center Workforce Management Software](https://www.capterra.com.sg/directory/32607/call-center-workforce-management/software) ## Alternatives 1. [RingCX](https://www.capterra.com.sg/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) 2. [8x8 Contact Center](https://www.capterra.com.sg/software/161523/contactnow) — 4.3/5 (47 reviews) 3. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [Five9](https://www.capterra.com.sg/software/132405/five9) — 4.2/5 (481 reviews) ## Reviews ### "Feature-Rich" — 4.0/5 > **Verified Reviewer** | *25 May 2023* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: This product seamlessly integrates with other Cisco products and solutions, such as Cisco Unified Communications Manager (CUCM), Cisco IP phones, and Cisco collaboration tools. > > **Cons**: Implementing and managing this product can be complex, especially for organizations without prior experience with Cisco contact center solutions. ----- ### "Better than most and ahead of the curve\!" — 5.0/5 > **Jacqueline** | *15 June 2017* | Recommendation rating: 10.0/10 > > **Pros**: Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda. > > **Cons**: There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future. > > I left the company using this service six months ago. I miss it already. ----- ### "Easy enough" — 4.0/5 > **Aimee** | *13 March 2018* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The ability to make conference calls with multiple customers has never been easier with any other system\! > > Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco ----- ### "Video collaboration solutions" — 5.0/5 > **Shantanu** | *17 April 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available. > > **Cons**: Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser. ----- ### "Helpful Calling Company" — 4.0/5 > **Megan** | *21 November 2016* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Easy to use for anyone. > > **Cons**: There are some lines that don't connect with cisco, making the calls go automatically to a busy line. > > Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use. ## Links - [View on Capterra](https://www.capterra.com.sg/software/212123/cisco-unified-contact-center-express) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data