Lightspeed Restaurant

What Is Lightspeed Restaurant?

Promo: Our digital hospitality bundle is now only $99 per month. POS + Order Ahead + eCom for Resto + Payments + 1 free piece of hardware. Future-proof your business with Lightspeed Restaurant and its features like delivery, contactless payment & customizable floor plans for social distancing. With Lightspeed powering your restaurant, you can focus less on operations and more on personalizing your service to increase customer satisfaction.

Who Uses Lightspeed Restaurant?

Lightspeed's functionalities are aligned with restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience.

Where can Lightspeed Restaurant be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Czechia and 15 others

Languages

English, French, German, Italian, Spanish

About the vendor

  • by Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Czechia and 15 others

Languages

English, French, German, Italian, Spanish

Lightspeed Restaurant videos and images

Lightspeed Restaurant Software - Lightspeed Restaurant (K Series) - thumbnail
Lightspeed Restaurant Software - Lightspeed Restaurant (K Series) - thumbnail
Lightspeed Restaurant Software - Lightspeed Restaurant (L Series) - thumbnail

Compare Lightspeed Restaurant with similar products

Starting price

N/A
US$69.00/month
US$79.00/month
US$165.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial No

Lightspeed Restaurant Features

  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Cash Management
  • Credit Card Processing
  • Custom Cake Orders
  • Customer Database
  • Customer Management
  • Customizable Reports
  • Data Import/Export
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • For Bakeries
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Calculator
  • Loyalty Program
  • Marketing Automation
  • Multi-Location
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Order Entry
  • Order Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Reporting
  • Recipe Management
  • Recipe/Formula Costing
  • Reporting & Statistics
  • Returns Management
  • Sales History
  • Sales Management
  • Sales Reports
  • Stock Management
  • Third Party Integrations
  • Time Clock

View full list of Bakery

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Bar Tab Management
  • Barcode / Ticket Scanning
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Categories
  • Customizable Reports
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Kitchen / Menu Management
  • Loyalty Program
  • Mobile Payments
  • Multi-Location
  • Offline Access
  • Order Management
  • Order Tracking
  • Payment Processing
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reservations Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Transaction History

View full list of Bar POS

  • Activity Dashboard
  • Alerts/Notifications
  • Contact Database
  • Customer Accounts
  • Customizable Branding
  • Delivery Estimate
  • Delivery Management
  • Email Marketing
  • For Restaurants
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Management
  • Order Scheduling
  • Order Tracking
  • POS Integration
  • Payment Processing
  • Promotions Management
  • QR Codes
  • Real Time Analytics
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS
  • Reviews Management
  • SMS Messaging
  • Third Party Integrations
  • Website Personalization

View full list of Online Ordering

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CRM
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reports
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of Point of Sale

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Sales Reports
  • Sales Trend Analysis
  • Social Promotion
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Wait List Management

View full list of Restaurant Management

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Cash Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Returns Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History

View full list of Restaurant POS

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • CRM
  • Cash Management
  • Clock In / Out
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Employee Management
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Multi-Location
  • Order Management
  • Partial Payments
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS
  • Returns Management
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of iPad POS

Lightspeed Restaurant Alternatives

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Lightspeed Restaurant Reviews

Read all 60 reviews

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan L.
IT manager in Canada
Restaurants, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

great service

5 3 weeks ago New

Pros:

lightspeed has been wonderful to work with. easily update and change menu its at the Chilliwack airport restaurant. customer service is always easy to deal with

Cons:

needs to have easier ways to upgrade equipment,

Malcolm K.
GM in Canada
Restaurants, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Choose Lightspeed!

4 11 months ago

Comments: Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Pros:

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround. The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial. Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery. And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Cons:

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Clif P.
Owner in
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Not interested in much other than sales

1 5 years ago

Comments: Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped". I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Pros:

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Cons:

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business. Sales Team - Arrogant and dishonest Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves. Management - No concern for clientele.

Harkirat B.
owner in Canada
Food & Beverages, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Lightspeed Review

5 3 months ago

Pros:

I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business.

Cons:

I don't think there is anything I dont like

Toby V.
Manager in US
Restaurants, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Lightspeed at the speed of light!

5 2 years ago

Pros:

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Cons:

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.