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Reviews of Promoly
Best promo service around
Comments: I've been with them for years and never had any major issues. When I have had issues, I've just emailed them on their support and they fixed the issue immediately.
Absolutely love the ease of use, it's easy and simple to setup.
Some extra options to customise the emails would be nice
Great Promo.ly !
Comments: Very good overall until bugs been fixed
Very efficient, very friendly people , very useful
-Impossible in certain positions to individuate / remove / change people IN groups -Audio downloads diseappeared many times due to system bugs putting my customers in rage and my credibility in balance ( very painful )
3 years ago
Hey Tom, thanks for the review! I wanted to let you know all audio upload bugs are fixed. Sorry for the stress caused! Also, we're building some better filtering, which will make it easier for you to remove people from email lists.
An Okay Alternative to Label Engine (But, with time, will be just as good)
Comments: Overall, I had a very positive but often frustrating time with Promo.ly (both as a software and the team who run it). I think it offers a great alternative to Label Engine in terms of its cost and user interface, but it certainly has a long way to go before I would recognise it as a serious competitor to LE. The team I spoke to for support were incredibly helpful and very responsive. At the time of using Promo.ly, there were a number of problems I encountered which, with the help and speedy replies of the team, were either resolved soon after the initial conversations or were on the list of things to update. It seems the team behind Promo.ly are really passionate about their product and offer a much more personal touch than, say, Label Engine. As much as my feedback may be perceived as negative, I would certainly recommend it to a friend or colleague. I can see a lot of potential for it in the future.
The cost was definitely something I liked. It's a good software with a good price point. Each update seemed to make the cost more impressive, but, alas, updates and few and far between. The software's interface, although often buggy, was easy to use and allowed for a somewhat visually appealing product.
The software, for what the service is (a promotions software), is very buggy. When I joined Promo.ly, the internal clock of the software was wrong and often lead to my promo's being sent out at the wrong time. Uploading tracks to the software regularly resulted in the software crashing. More generally, I feel like the accessibility of the interface was overshadowed by the buggy software. Even at the relatively low price point that Promo.ly is offering, the problems I encountered at the time of using Promo.ly sometimes made it not worth it.
Best tool in the market for new labels
Comments: Perfect for where my business is at right now and I recommend it often
The pricing structure is ideal for small labels or those starting out. All the features are available at the entry tier which sets this product apart from the competition and means I have loyalty to the product when my venture grows to needing a higher tier
Sometimes buggy but the team are super responsive to resolving issues through live chat or email
Can't fault promoly
Comments: Amazing support, fantastic softwaree, would definitely recommend to other similar businesses if they weren't already using it.
All the features on promo.ly are easy to use and their customer service has been on point whenever we've needed to contact them. This website is such a useful tool for our business, allowing us to interact with a select audience of artists that we choose to send our pre-release music too. Really can't fault this fantastic service.
Nothing I can really mention, there used to be a few issues with dates etc but those got fixed in a recent update a couple of months ago, since then we've had no issues.
3 years ago
Thanks, Harrison! We listen to our customers and adapt where needed :)