---
description: Get detailed information about SAP Service Cloud and how it can help you meet your business needs. Learn more about SAP Service Cloud price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Service Cloud Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SAP Service Cloud](/software/205276/sap-service-cloud)

# SAP Service Cloud

Canonical: https://www.capterra.com.sg/software/205276/sap-service-cloud

> Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: SAP Service Cloud pricing plans are available on annual subscriptions based on the number of users.
Contact SAP for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, Germany, United States

## Features

- Activity Dashboard
- Call Routing
- Chat/Messaging
- Contact Management
- Customer Support
- Data Import/Export
- Document Storage
- Interaction Tracking
- Knowledge Base Management
- Lead Management
- Real-time Consumer-facing Chat
- Self Service Portal

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)
- [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Alternatives

1. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (986 reviews)
2. [Salesforce Service Cloud](https://www.capterra.com.sg/software/136189/salesforce) — 4.5/5 (823 reviews)
3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1755 reviews)
4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4076 reviews)
5. [TeamSupport](https://www.capterra.com.sg/software/87908/teamsupport) — 4.5/5 (848 reviews)

## Reviews

### "increasing the efficiency of customer service" — 5.0/5

> **Daniel** | *23 May 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Thinking about the attention that is given to each of the clients via virtual, it was decided to hire SAP Service Cloud to provide a better experience and a faster, more efficient, personalized response mode, being pleasant for the clients and that their concerns or requirements be solved faster
> 
> **Cons**: fortunately I have managed to have a pleasant experience without something along the way that I dislike or affect its operation
> 
> All the response processes are faster to solve and easier to follow up to finalize, the tickets are ordered by categories and it helps to make it faster to solve

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### "comprehensive solution for customer service and support" — 4.0/5

> **Verified Reviewer** | *13 May 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Offers a customizable interface and workflows to meet specific business needs.
> 
> **Cons**: Can be complex and require specialized knowledge and training to implement and use effectively.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/205276/sap-service-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/227370/SAP-Service-Cloud/> |
| en-AE | <https://www.capterra.ae/software/205276/sap-service-cloud> |
| en-AU | <https://www.capterra.com.au/software/205276/sap-service-cloud> |
| en-CA | <https://www.capterra.ca/software/205276/sap-service-cloud> |
| en-GB | <https://www.capterra.co.uk/software/205276/sap-service-cloud> |
| en-IE | <https://www.capterra.ie/software/205276/sap-service-cloud> |
| en-IL | <https://www.capterra.co.il/software/205276/sap-service-cloud> |
| en-IN | <https://www.capterra.in/software/205276/sap-service-cloud> |
| en-NZ | <https://www.capterra.co.nz/software/205276/sap-service-cloud> |
| en-SG | <https://www.capterra.com.sg/software/205276/sap-service-cloud> |
| en-ZA | <https://www.capterra.co.za/software/205276/sap-service-cloud> |
| fr | <https://www.capterra.fr/software/205276/sap-service-cloud> |
| fr-BE | <https://fr.capterra.be/software/205276/sap-service-cloud> |
| fr-CA | <https://fr.capterra.ca/software/205276/sap-service-cloud> |
| fr-LU | <https://www.capterra.lu/software/205276/sap-service-cloud> |

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