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TripWorks
What Is TripWorks?
TripWorks is an award-winning booking platform for operators of tours, activities, and attractions, built to maximize conversions and revenue.
TripWorks' modern features include best-in class digital marketing integrations (including Google Analytics 4, CallRail, Google Ads, TikTok, Looker Studio, and much more), digital waivers, gift cards, resource management, abandon carts, fast payouts, Apple Pay/Google Pay, QR codes, point-of-sale, 40+ OTA channels (Viator, GetYourGuide, Expedia & more).
Powerful reporting features provide insights and help forecast demand based on price and day-of-week.
Who Uses TripWorks?
Tour & Activity operators love TripWorks’ automated abandon cart solutions and ease of use. High-volume locations love our efficient, scalable solutions like built-in waivers and tips.
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Reviews of TripWorks
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Comments: Easy to use and great customer service. Very helpful and patient.
Pros:
Great customer service. I like the flexibility with commissions and no subscription fees. I also like that they are constantly updating the technology.
Cons:
Sometimes the booking fees can turn off the customer from booking.
TripWorks Response
last month
Thank you for your wonderful review! We’re thrilled to hear that you consider TripWorks the best option for your business. It’s fantastic to know that our customer service, flexibility with commissions, and lack of subscription fees have made a positive impact. We’re also glad you appreciate our commitment to continually updating our technology—staying ahead to meet your needs is a priority for us. We’re sorry to hear about your past experience with TrekkSoft, but we’re happy that TripWorks has been a breath of fresh air for you. Your feedback about our team being helpful and patient is greatly appreciated, and it motivates us to keep delivering the best support possible. If you ever have more feedback or need any assistance, don’t hesitate to reach out—we’re always here to help. Thanks again for choosing TripWorks, and we’re excited to continue supporting your business!
Alternatives Considered:
Top client service
Pros:
TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used). Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar.
Cons:
There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out.
TripWorks Response
2 months ago
Thank you for sharing your detailed experience with TripWorks! We’re delighted to hear that our client service has been a standout feature for you. Our team is committed to ensuring that the setup and customization process is as smooth as possible, and it’s wonderful to know that you found it to be a breeze. It’s also great to hear that our platform has helped resolve the challenges you faced, especially with managing multiple resellers and centralizing your bookings. We understand that with so many features, there can be a learning curve, but we’re glad that our team has been able to assist you whenever needed. Your feedback about the platform’s depth is invaluable, and we’ll continue to work on ways to make the user experience even more intuitive.
Alternatives Considered:
Tour operator review
Pros:
what we like most about tripworks is its ease of use
Cons:
certain customer service representatives, others are exceptional
TripWorks Response
last month
Thank you for your kind review! We’re delighted to hear that what you like most about TripWorks is its ease of use. Making our platform intuitive and user-friendly is a top priority, so it’s great to know that it’s making a positive difference for your business. We’re also thrilled to hear that certain members of our customer service team have stood out as exceptional. We take pride in providing outstanding support, and it’s wonderful to see that reflected in your experience. I’ll be sure to pass along your compliments to the team—they’ll be glad to know they’ve made an impact!
Alternatives Considered:
Tripworks review
Comments: Great customer service and product, easy for customers to book.
Pros:
Able to use in field and at office. Integrated system.
Cons:
Some things about it are illogical. The fees are a lot too.
TripWorks Response
last month
Thank you for taking the time to share your thoughts on TripWorks! We’re pleased to hear that TripWorks is working well for you both in the field and at the office, and that your customers find it easy to book online through our platform. It’s also great to know that our customer service has met your expectations—providing you with excellent support is always a top priority for us. We appreciate your constructive feedback. We’re constantly working to refine and improve our platform, and your insights are invaluable in helping us make those enhancements. Thank you for choosing TripWorks and for being a valued part of our community. We’re here to support your business and are committed to making your experience even better moving forward.
Alternatives Considered:
My new booking system provider reliable
Comments: I'm pretty satisfied for you service guys, thank you!
Pros:
Their customer service is in real time 24/7 real helpful for issues coming.
Cons:
Not at all, everything's been good. I just would like to have the booking experience in other languages for the user, as spanish.
TripWorks Response
2 months ago
Thank you so much for your review and for choosing TripWorks! We’re thrilled to hear that our 24/7 real-time customer service has been helpful and that you’re satisfied with the support you’ve received. It’s always our goal to provide top-notch service, and it’s great to know that we’ve made a positive difference for your business. We also appreciate your feedback regarding the booking experience in other languages, particularly Spanish. We’re excited to let you know that we now support this feature! Your customers can now enjoy a more inclusive and user-friendly booking process in their preferred language. We’re glad you made the switch to TripWorks, and we’re committed to continuing to provide the professional and responsive service you deserve. If there’s anything else you need, feel free to reach out—we’re here to help you every step of the way.
