--- description: Get detailed information about TripWorks and how it can help you meet your business needs. Learn more about TripWorks price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TripWorks Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Tour Operator Software](/directory/20033/tour-operator/software) > [TripWorks](/software/205144/tripworks) # TripWorks Canonical: https://www.capterra.com.sg/software/205144/tripworks Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/205144/tripworks?page=2) > TripWorks is designed to maximize conversions, boost revenues and provide the advanced features required by tour \& activity operators. > > Verdict: Rated **4.8/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TripWorks? Tour \& Activity operators love TripWorks’ automated abandon cart solutions and ease of use. High-volume locations love our efficient, scalable solutions like built-in waivers and tips. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 45 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TripWorks - **Founded**: 2019 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: TripWorks follows a simple pricing model, one that allows all customers to access the full range of advanced features, from their first day and their first dollar. This strategy offers huge benefits for tour operators. It eliminates a monthly fee and the need to forego specialized features only available at higher subscription levels, and it considers the seasonality of many operations, aligning costs with revenues earned rather than a date on the calendar. TripWorks is designed to help tour operators grow and our pricing model does just that. We provide access to a platform bursting with technologically advanced features, at a fee easily affordable by customers. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 174 more ## Features - Activity Dashboard - Alerts/Notifications - Barcode/Ticket Scanning - Booking Management - Booking Notes - CRM - Calendar Management - Communication Management - Customer Data Management - Customer Support - Customizable Branding - Data Import/Export - Drag & Drop - Event Calendar - Event Management - Event Ticketing - GDS/OTA Integration - Group Reservations - Itinerary Creation - Marketing Automation - Mobile Access - Online Booking - Online Payments - Online Registration - Package Creation - Payment Processing - Pricing Management - Promotions Management - Reporting & Statistics - Reporting/Analytics - Resource Management - Social Media Integration - Social Promotion - Third-Party Integrations - Vendor Management - Visitor Registration ## Integrations (12 total) - Expedite Commerce - Facebook Business Suite - Google Ads - Google Analytics 360 - HubSpot CRM - Mailchimp - Microsoft Advertising - Slack - Stripe - Twilio - Yelp Guest Manager - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Tour Operator Software](https://www.capterra.com.sg/directory/20033/tour-operator/software) ## Related Categories - [Tour Operator Software](https://www.capterra.com.sg/directory/20033/tour-operator/software) - [Online Booking Software](https://www.capterra.com.sg/directory/20032/reservations/software) - [Website Builder Software](https://www.capterra.com.sg/directory/30935/website-builder/software) - [Event Booking Software](https://www.capterra.com.sg/directory/31009/event-booking/software) - [Ticketing Systems](https://www.capterra.com.sg/directory/30039/ticketing/software) ## Alternatives 1. 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It's a small amount, so it is not a big deal to do, but it is one more step to take to pay accurate taxes. > > My staff is able to easily log in to perform all of the functions each person needs to do. The calendar makes things easy, and the tour guide assigning feature really helps us. ----- ### "Get the best option now." — 5.0/5 > **Terry** | *28 August 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Great customer service. I like the flexibility with commissions and no subscription fees. I also like that they are constantly updating the technology. > > **Cons**: Sometimes the booking fees can turn off the customer from booking. > > Easy to use and great customer service. Very helpful and patient. ----- ### "Not great from the get go" — 2.0/5 > **jeff** | *5 May 2026* | Airlines/Aviation | Recommendation rating: 0.0/10 > > **Pros**: Modern and Sleek Interface: The software has a professional, contemporary look and feel. On the surface, it appears to be the high-end, all-in-one solution that modern tour operators are looking for. Strong Early Support: During our initial onboarding, the support team was very responsive. Specifically, Melanie was a standout—she was a true rockstar who could solve problems quickly and was a pleasure to work with. Comprehensive Feature Set: The platform offers a wide range of built-in tools like digital waivers, automated abandoned cart recovery, and resource management that are designed to help a business scale. Visions for Growth: In the beginning, it was exciting to be part of a platform that seemed to be evolving quickly. We genuinely wanted to help them grow because the core concept of the software is very promising. > > **Cons**: Running a tour business is hard enough without your booking software actively working against you. We were early supporters of TripWorks and genuinely wanted them to succeed, but the platform has become an operational liability. The most concerning issue arose when we decided to leave: TripWorks refused to process remaining customer refunds unless I granted them blind, unrestricted access to my account. Forcing a business owner to choose between taking care of their customers and maintaining basic digital security is an unacceptable business practice. Their financial structure is also a nightmare for any serious accountant. They collect processing fees for the entire booking total upfront out of the initial deposit. If a customer pays a 10% deposit, TripWorks takes their cut of the full 100% immediately. This means you are prepaying fees on money you haven't even collected yet, making your balance sheets and long-term forecasting impossible to reconcile. Technically, the system is a "gauntlet." They seem to do zero beta testing, pushing updates directly to live users that cause system-wide crashes. We learned to fear the "forced logout"—anytime the system made us log back in, it was a signal that a background update had just broken something critical. These glitches led to total data blackouts, broken resource management tools, and massive overbooking issues because the system couldn't accurately communicate with OTAs like Viator and GetYourGuide. The company also removed key inventory features without warning, wrecking our sales tax reporting and wasting months of organizational work. To top it off, they used us as a reference for sales calls without our consent, leading to unsolicited calls from other operators. It is clear that since their $6 million Series A funding, TripWorks has prioritized "feature bloat" and rapid scaling over the stability required to run a real business. If you value your data security, your accounting accuracy, and your sanity on a busy Saturday, look elsewhere. Stability and support disappear the moment you stop being a growth metric for their investors. > > Our experience with TripWorks started with high hopes, but it ultimately became a major operational liability. While the platform initially seemed like a modern solution and the support team was responsive early on, the system’s stability and the company’s business practices quickly deteriorated. The most alarming issue occurred during our exit: TripWorks refused to process remaining customer refunds unless I granted them blind, unrestricted access to debit my account without access to reporting. Financially, the system is an accounting nightmare. They collect processing fees for the entire booking total upfront from the initial deposit. This means if a customer pays a small deposit, TripWorks takes their cut of the full 100% immediately. You are essentially prepaying fees on money you haven't even collected yet, which makes balance sheets and forecasting impossible to reconcile. The technical performance has been a "gauntlet" of issues. They appear to do zero beta testing, pushing updates directly to live users that cause frequent system-wide crashes. We learned to fear the "forced logout"—anytime the system required us to re-authenticate, it was a sign that a background update had broken a critical feature. Furthermore, they summarily removed key inventory features without warning, which wrecked our sales tax reporting and rendered months of administrative work useless. We were also used as a reference for sales calls without our consent, leading to unsolicited calls from other operators. It is clear that following their $6 million Series A funding, TripWorks prioritized rapid scaling and feature bloat over the core stability required to run a business. Once you are no longer a growth metric for their investors, the support and stability disappear. We cannot recommend this platform to any operator who values security or reliable data. ----- ### "Great Customer Support" — 5.0/5 > **Dana** | *13 October 2025* | Arts & Crafts | Recommendation rating: 7.0/10 > > **Pros**: Customer support is "On It\!" and super helpful. As we set up our system they are ever present to assist and guide you in best practices. > > **Cons**: Updated UI was not necessarily an "improvement". The new interface, while "looking prettier" means more scrolling to find what you need. > > Working with Tripworks is easy, efficient and hassle free. Whenever we have a need or question, it is handled in a timely manner (faster than I would expect) and they always make sure to let you know they are there to help. ----- ### "Tripworks Rocks\!" — 5.0/5 > **Audrey** | *21 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The Tripworks team is wonderful about getting back to our business in a timely manner, always assists us with our questions or concerns; providing quick solutions each time. > > **Cons**: Sometimes it glitches out and the screen goes blank at random times. > > Overall it has been a positive experience for our business\! ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/205144/tripworks?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/205144/tripworks) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data