--- description: Get detailed information about HelpSpace and how it can help you meet your business needs. Learn more about HelpSpace price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpSpace Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpSpace](/software/204466/helpspace) # HelpSpace Canonical: https://www.capterra.com.sg/software/204466/helpspace Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/204466/helpspace?page=2) > Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations > > Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpSpace? Customer Support, Freelancers, Developers, Product Owner, Marketing, Agency, SaaS, Software, Customer Success, Teacher, Education, Web Designer, eCommerce, Webshop, IT, ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpSpace - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Free 15-day trial for all subscription. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Backlog Management - Catalog Management - Change Management - Change Tracking - Collaboration Tools - Commenting/Notes - Content Management - Customer Database - Customer Support - Deadline Management - Drag & Drop - Email Management - Full Text Search - Inbox Management - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Notes Management - Prioritization - Problem Management - Progress Tracking - Project Management - Project Planning - Project Tracking - Queue Management - Real-Time Monitoring - Reporting & Statistics - Reporting/Analytics - SEO Management - Search/Filter - Self Service Portal - Status Tracking - Sub-Task Management - Support Ticket Management - Task Management - Task Progress Tracking - Templates - Text Editing - Third-Party Integrations - Ticket Management ... and 1 more features ## Integrations (4 total) - Shopify - Slack - Webhook Relay - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Team Management Software](https://www.capterra.com.sg/directory/32115/team-management/software) - [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software) - [IT Documentation Tools](https://www.capterra.com.sg/directory/33755/it-documentation/software) - [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18790 reviews) 4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Big fan of Helpspace" — 5.0/5 > **Jamie** | *21 February 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I like how helpspace allows us to manage incoming client requests and tickets with ease. It works well with Zapier which helps us to interagte it into the rest of our apps in a multi step process. > > **Cons**: There was not a lot that we did not like with helpspace, its all been great to use. ----- ### "HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs" — 5.0/5 > **Max** | *5 May 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place\! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier\! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout\! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper\!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing \& adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough\! > > **Cons**: I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps. > > HelpSpace truly helped with solving these problems in our company: Hosting our technical help document. Creating Help centers and hubs for our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless. ----- ### "keep it up\!" — 4.0/5 > **Kris** | *8 September 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It's simple, inexpesnive \& API integrations are rather easy > > **Cons**: The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section. I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this). I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them.The time between opening \& closing tickets is useful, but not super critical. I much more like time spent per ticket (should be possible somehow to track, I think) > > We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage \& assign. ----- ### "Value for money" — 4.0/5 > **Etienne** | *28 January 2022* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software. > > **Cons**: Helpspace does sometimes lacks features or professional UX that more advanced (and more expensive software) has. But for starting companies is a great choice. > > Quick and simple. Very affordable. ----- ### "A beautifully simple customer support system" — 5.0/5 > **Verified Reviewer** | *17 February 2021* | Design | Recommendation rating: 10.0/10 > > **Pros**: HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each. As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck. Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button. > > **Cons**: Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/204466/helpspace?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/204466/helpspace) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data