---
description: Get detailed information about Intermedia Contact Center and how it can help you meet your business needs. Learn more about Intermedia Contact Center price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intermedia Contact Center Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intermedia Contact Center](/software/203140/intermedia-contact-center)

# Intermedia Contact Center

Canonical: https://www.capterra.com.sg/software/203140/intermedia-contact-center

> Intermedia Contact Center makes it easy to hit your business goals by delivering exceptional customer experiences from wherever.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Intermedia Contact Center?

Create amazing customer experiences from anywhere while reducing costs, increasing productivity, and driving more revenue, no additional hardware required.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intermedia
- **Location**: Sunnyvale, US
- **Founded**: 1991

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Canada, France, Germany, Netherlands, United Kingdom, United States

## Features

- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chatbot
- Computer Telephony Integration
- Contact Management
- Conversation Intelligence
- Dashboard
- Data Security
- IVR
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- List Management
- Multiple Scripts
- Phone Key Input
- Pre-recorded Messages
- Quality Management
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Text to Speech
- Voice Customization
- Voice Mail
- Workforce Management

## Integrations (24 total)

- Acumatica Cloud ERP
- Adyen
- Atlas CRM
- Calabrio ONE
- ConnectWise PSA
- Elavon
- Epic
- Greenway Practice Management
- HHAeXchange
- MEDITECH Expanse
- Microsoft 365
- Microsoft Teams
- ModMed
- NetSuite
- NextGen

... and 9 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software)
- [Predictive Dialer Software](https://www.capterra.com.sg/directory/30597/predictive-dialer/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Readymode](https://www.capterra.com.sg/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Call Center Review" — 4.0/5

> **Alicia** | *27 May 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: I like how much information it gives you in real time, and that other agents can see if others are available, eliminating the possibility of too many agents taking a break at the same time.
> 
> **Cons**: I don't like that calling out from the Contact Center icon is different from calling from the Calling icon. As an admin, I am able to find recordings from one but not the other.
> 
> Overall, I am pleased with the Intermedia Contact Center, which is simple to use and simple to teach to the agents.

-----

### "it mostly works" — 4.0/5

> **Verified Reviewer** | *15 July 2020* | Computer & Network Security | Recommendation rating: 6.0/10
> 
> **Pros**: it works reasonably well, after you beat it into submission.  other than that, it behaves pretty well.
> 
> **Cons**: the installation can be amusing at times.  sometimes what you think you are installing, or the way you are installing it, is not always what you get.
> 
> sometimes you have to beat on it a little, because the installation options are not always clear.  you can get it to work eventually, and after that, you're in pretty good shape.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/203140/intermedia-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/203140/Intermedia-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/203140/intermedia-contact-center> |
| en-AU | <https://www.capterra.com.au/software/203140/intermedia-contact-center> |
| en-CA | <https://www.capterra.ca/software/203140/intermedia-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/203140/intermedia-contact-center> |
| en-IE | <https://www.capterra.ie/software/203140/intermedia-contact-center> |
| en-IL | <https://www.capterra.co.il/software/203140/intermedia-contact-center> |
| en-IN | <https://www.capterra.in/software/203140/intermedia-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/203140/intermedia-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/203140/intermedia-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/203140/intermedia-contact-center> |
| fr | <https://www.capterra.fr/software/203140/intermedia-contact-center> |
| fr-BE | <https://fr.capterra.be/software/203140/intermedia-contact-center> |
| fr-CA | <https://fr.capterra.ca/software/203140/intermedia-contact-center> |
| fr-LU | <https://www.capterra.lu/software/203140/intermedia-contact-center> |

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