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What Is Gmail?

Gmail is a cloud-based solution that enables businesses and teams to send, receive, organize, and schedule emails across multiple user accounts. Gmail provides suggested actions such as Smart Reply, Smart Compose, grammar suggestions, and more. This solution can also help protect users from online threats by flagging spam, phishing, and malware.

Who Uses Gmail?

Designed for businesses of all types and sizes, it is a cloud-based email marketing solution that assists with creating custom professional email addresses, sending bulk emails, and more.

Gmail Software - Gmail inbox
Gmail Software - Custom email @yourcompany
Gmail Software - Robust integrations
Gmail Software - Smart suggestions
Gmail Software - Threat protection

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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews of Gmail

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.4
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
SM Iftekhar
SM Iftekhar
Digital Marketing Expert in Bangladesh
Verified LinkedIn User
Import & Export, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The best E-mail service provider available in the market.

5.0 3 years ago

Comments: Overall, I am extremely satisfied with the service that Gmail is offering. It has replaced outlook & Yahoo mail almost completely.

Pros:

We have been using Gmail workplace from G-suite. This is the most native e-mailing software with all features available. It has a great management process onboard with automatic alignment for priority. It includes a great notification system & faster delivery.

Cons:

I have no issues with this software. But It sometimes picks the normal email as a spam email. This is a minor issue though.

Sunita
Product marketing manager in UK
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Google review by a tech employee

4.0 2 months ago New

Comments: My overall experience is positive however they do need to improve their search function

Pros:

It loads quickly. It has a clean cut view unlike yahoo

Cons:

Storage space is limited. Very difficult to find a specific email. Trying to send an email with attachment from phone causes issues as it never goes.

Grace
Advocate in US
Individual & Family Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Love for some key features & Less love for limits in customizing some other features!

3.0 2 years ago

Comments: Overall I will say gmail has more pros than cons! I use it every single day for a wide range of tasks, both professionally and in my personal life as well. I appreciate the ability to access most basic functions for free. I'm pretty sure, I would struggle to find a replacement for each and every way I utilize google every single day. I do worry about the monopoly-ish-type attributes I see in google as a whole though...

Pros:

Hands down, in this moment in time, the most important & impactful feature of the gmail software is the ability to schedule send emails from both the mobile app and the desktop/web browser. My work provided email software does not make this feature available across platforms and this has impacted me negatively as a user. I suffer from attention deficits (as many of us do!) so if I am trying to send an email that has to be in at a certain time but its outside of the hours I want to be recorded sending it, then I may attempt to send it in the morning or later (depending on the situation) but I have then forgotten to do this at this later time! Gmail gets my vote for having this fully customizable feature to schedule send an email no matter how you are accessing your gmail account and has the feature easy to find every time!!! Thank you.

Cons:

I really struggle with the inbox categorization. I haven't figured out how to ensure I am seeing all of the emails I am wanting to see in my initial inbox window. I have missed a few emails because I was only seeing "priority" or "important" etc.. but I would need to scroll down to "everything else" or "All mail" in order to find the one I needed to see!

Verified Reviewer
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gmail Is Good Overall - Needs Better Search Function

5.0 4 months ago

Pros:

It's a straightforward, easy-to-use email management system, inside of a well-integrated Google ecosystem (Google Drive, Google Calendar, etc).

Cons:

The search function is not as efficient as it could be. I often type in a keyword that I KNOW is in an email, but that email doesn't pop up in the search. Sometimes I have to type in the name of the person I corresponded with, or change the capitalization of the keyword in order for the email to appear.

Muhammed
Media analyst in India
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable and Feature-Rich, But Limited Free Storage

4.0 2 months ago New

Comments: My overall experience with Gmail has been positive. It’s reliable, user-friendly, and packed with features like strong search capabilities, seamless integration with other Google services, and effective spam filtering. However, the limited free storage can be a drawback, requiring careful management or a subscription for more space.

Pros:

One of the things I like most about Gmail is its powerful search functionality. For example, if you're trying to find an important email from months ago, you can simply type in a keyword, the sender's name, or even a date range, and Gmail will quickly pull up the relevant emails. This makes it incredibly easy to manage and retrieve information without having to manually sort through hundreds of messages

Cons:

What I like least about Gmail is the 15 GB storage limit. Once you hit it, you either have to delete emails and files or pay for more space, which can be frustrating