---
description: Get detailed information about GetHelp and how it can help you meet your business needs. Learn more about GetHelp price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: GetHelp Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [GetHelp](/software/199603/gethelp)

# GetHelp

Canonical: https://www.capterra.com.sg/software/199603/gethelp

> Manage help desk tickets with efficiency and ease in an integrated cloud-based platform.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses GetHelp?

We provide scalable inventory and help desk solutions for K-12 districts of all sizes. ­More than 1/3 of the largest 100 districts use Hayes Software Systems.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Hayes Software Systems
- **Founded**: 1990

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact a national account manager to learn more, sales@hayessoft.com
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Automated Routing
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Category

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.com.sg/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Excellent human support behind a very good product" — 5.0/5

> **Michael** | *11 June 2020* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: The user interface is streamline and clean and setup was incredibly simple.
> 
> **Cons**: We are coming from Quest KACE that has many modules bolted on to the helpdesk system. It is hard to compare fairly. I will miss the ability to get real-time hardware/software inventory info on the systems like we do with KACE but we are able to work around this.
> 
> The presales team and the rest of the Hayes team is incredible to work with. This is a sophisticated product and delivers great value but I am never further than 1 layer of humans from direct contact with the executive team of this company. That type of access is so rare in technology these days. From top to bottom PEOPLE are accessible. I work directly with the \[SENSITIVE CONTENT HIDDEN\] on our data integration. The fact that executives are so connected to their customers and so intimately involved in the products is unique and refreshing. I love that feature requests are heard and actually make it into the product.

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### "Great help desk, getting better all the time" — 5.0/5

> **Jeffrey** | *1 September 2020* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: Great looking interface, high ease of use. Tie in to TIPWEB-IT inventory system.
> 
> **Cons**: Not as feature rich as some other platforms.
> 
> This is a great help desk, and they are very receptive to feature requests.

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### "Good Ticket System" — 4.0/5

> **Michael** | *12 August 2020* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use and manage. Nice layout and great communication features.
> 
> **Cons**: Flow of jumping between tickets and the number of tickets that can be displayed on a page.
> 
> Excellent experience

## Links

- [View on Capterra](https://www.capterra.com.sg/software/199603/gethelp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/199603/GetHelp/> |
| en-AE | <https://www.capterra.ae/software/199603/gethelp> |
| en-AU | <https://www.capterra.com.au/software/199603/gethelp> |
| en-CA | <https://www.capterra.ca/software/199603/gethelp> |
| en-GB | <https://www.capterra.co.uk/software/199603/gethelp> |
| en-IE | <https://www.capterra.ie/software/199603/gethelp> |
| en-IL | <https://www.capterra.co.il/software/199603/gethelp> |
| en-IN | <https://www.capterra.in/software/199603/gethelp> |
| en-NZ | <https://www.capterra.co.nz/software/199603/gethelp> |
| en-SG | <https://www.capterra.com.sg/software/199603/gethelp> |
| en-ZA | <https://www.capterra.co.za/software/199603/gethelp> |
| es | <https://www.capterra.es/software/199603/gethelp> |
| es-AR | <https://www.capterra.com.ar/software/199603/gethelp> |
| es-CL | <https://www.capterra.cl/software/199603/gethelp> |
| es-CO | <https://www.capterra.co/software/199603/gethelp> |
| es-CR | <https://www.capterra.co.cr/software/199603/gethelp> |
| es-DO | <https://www.capterra.do/software/199603/gethelp> |
| es-EC | <https://www.capterra.ec/software/199603/gethelp> |
| es-MX | <https://www.capterra.mx/software/199603/gethelp> |
| es-PA | <https://www.capterra.com.pa/software/199603/gethelp> |
| es-PE | <https://www.capterra.pe/software/199603/gethelp> |
| fr | <https://www.capterra.fr/software/199603/gethelp> |
| fr-BE | <https://fr.capterra.be/software/199603/gethelp> |
| fr-CA | <https://fr.capterra.ca/software/199603/gethelp> |
| fr-LU | <https://www.capterra.lu/software/199603/gethelp> |
| it | <https://www.capterra.it/software/199603/gethelp> |

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