---
description: Get detailed information about Observe.AI and how it can help you meet your business needs. Learn more about Observe.AI price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Observe.AI Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Observe.AI](/software/197952/observe-ai)

# Observe.AI

Canonical: https://www.capterra.com.sg/software/197952/observe-ai

> Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Observe.AI?

Collections, BPOs, Financial, Insurance, Travel \& Hospitality, Retail, and Consumer Healthcare

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Observe.AI
- **Founded**: 2017

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Observe.AI for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automatic Transcription
- Call Monitoring
- Call Recording
- Customer Experience Management
- Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

## Integrations (17 total)

- 3CLogic
- 8x8 Contact Center
- Aircall
- Avaya UCaaS
- CallRail
- CxEngage
- Five9
- GENESYS
- Gladly
- LiveVox
- RingCentral Engage Voice
- Talkdesk
- Twilio
- UJET
- VICIdial

... and 2 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Speech Analytics Software](https://www.capterra.com.sg/directory/32258/speech-analytics/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)
- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [inconnect](https://www.capterra.com.sg/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [CallMiner Eureka](https://www.capterra.com.sg/software/130323/eureka) — 4.6/5 (5 reviews)
4. [Calabrio ONE](https://www.capterra.com.sg/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
5. [OnviSource OmVista](https://www.capterra.com.sg/software/92454/omvista) — 4.6/5 (5 reviews)

## Reviews

### "It's That Good" — 5.0/5

> **Verified Reviewer** | *14 February 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.
> 
> **Cons**: Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.
> 
> Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way.

-----

### "Great Product" — 4.0/5

> **Verified Reviewer** | *23 February 2021* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for.
> 
> **Cons**: It is more pricey than other tools, and support is sometimes lacking.
> 
> Overall it is user-friendly, and integrates seamlessly.

-----

### "Observe AI Needs More Work" — 4.0/5

> **Renae** | *28 October 2021* | Telecommunications | Recommendation rating: 6.0/10
> 
> **Pros**: I like that its easy to find a call in it and provide coaching to an agent. I like that there are different ways to search for information within the application and also how its easy to follow along with the audio recording in the same application versus having to pull it from elsewhere.
> 
> **Cons**: I dont like that the speech portion doesnt match the audio being said at all. I feel this needs to be improved as well as the moments terminology, i wish it was more user friendly and easier to understand on how it applies to a call.
> 
> Im not fond of it but i feel with improvements on the main issues listed above it can be useful.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/197952/observe-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/197952/Observe-AI/> |
| en-AE | <https://www.capterra.ae/software/197952/observe-ai> |
| en-AU | <https://www.capterra.com.au/software/197952/observe-ai> |
| en-CA | <https://www.capterra.ca/software/197952/observe-ai> |
| en-GB | <https://www.capterra.co.uk/software/197952/observe-ai> |
| en-IE | <https://www.capterra.ie/software/197952/observe-ai> |
| en-IL | <https://www.capterra.co.il/software/197952/observe-ai> |
| en-IN | <https://www.capterra.in/software/197952/observe-ai> |
| en-NZ | <https://www.capterra.co.nz/software/197952/observe-ai> |
| en-SG | <https://www.capterra.com.sg/software/197952/observe-ai> |
| en-ZA | <https://www.capterra.co.za/software/197952/observe-ai> |
| fr | <https://www.capterra.fr/software/197952/observe-ai> |
| fr-BE | <https://fr.capterra.be/software/197952/observe-ai> |
| fr-CA | <https://fr.capterra.ca/software/197952/observe-ai> |
| fr-LU | <https://www.capterra.lu/software/197952/observe-ai> |

-----

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