--- description: Get detailed information about LivingLens and how it can help you meet your business needs. Learn more about LivingLens price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LivingLens Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Video Management Software](/directory/30754/video-management/software) > [LivingLens](/software/194617/livinglens) # LivingLens Canonical: https://www.capterra.com.sg/software/194617/livinglens Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/194617/livinglens?page=2) > LivingLens video intelligence platform automatically captures and extracts meaningful insights from customer feedback videos. > > Verdict: Rated **4.4/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LivingLens? Brands, Market Research agencies ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 17 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact vendor for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, Mexico, United States ## Features - Asset Categorization - Bulk Uploading - Collaboration Tools - Content Management - Customizable Branding - Data Visualization - Metadata Management - Multi-Channel Distribution - Reporting/Analytics - Search/Filter - Statistical Analysis - Text Analysis - Version Control - Video Editing ## Integrations (1 total) - Medallia Experience Cloud ## Support Options - Knowledge Base - Phone Support ## Category - [Video Management Software](https://www.capterra.com.sg/directory/30754/video-management/software) ## Related Categories - [Video Management Software](https://www.capterra.com.sg/directory/30754/video-management/software) - [Market Research Software](https://www.capterra.com.sg/directory/10041/market-research/software) - [Digital Asset Management Software](https://www.capterra.com.sg/directory/30203/digital-asset-management/software) - [Qualitative Data Analysis Software](https://www.capterra.com.sg/directory/31297/qualitative-data-analysis/software) ## Alternatives 1. [Dovetail](https://www.capterra.com.sg/software/174077/dovetail) — 4.6/5 (97 reviews) 2. [ATLAS.ti](https://www.capterra.com.sg/software/171500/atlas-ti) — 4.7/5 (142 reviews) 3. [Hotjar](https://www.capterra.com.sg/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [XM for Strategy & Research](https://www.capterra.com.sg/software/72396/strategy-and-research) — 4.7/5 (424 reviews) 5. [Bloomfire](https://www.capterra.com.sg/software/131501/bloomfire) — 4.4/5 (254 reviews) ## Reviews ### "Fantastic video software" — 4.0/5 > **Stace** | *8 November 2022* | Market Research | Recommendation rating: 7.0/10 > > **Pros**: This product makes going through qual research videos a breeze. Its so easy to select the most interesting clips and put them together into a reel for clients. What used to take a couple of days now takes half a day > > **Cons**: I think the auto subtiles could be better. In theory if you have perfect audio quality it works well. But when you have people recording videos on their phones, with the TV on and kids running round it struggles. And to be honest struggles even without that to the point where we haven't really been able to use that feature properly. If it worked better it would make going through the videos even quicker ----- ### "Living Lens video tech software" — 4.0/5 > **Frank** | *12 June 2020* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Really good machine transcription. Clear videos open and play with no issues in 2.0 version. > > **Cons**: The first version was a little clunky and video play opened a new window and local app. (But this no longer an issue) > > Great customer service and support and the tool has evolved into a great video capture research application. ----- ### "Living Lens Photo Uploads" — 4.0/5 > **Lisa** | *9 June 2020* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: I use LivingLens specifically for photo uploads to confirm products used to ensure that our respondents are using what is asked of them for a specific research project. We add the link to the bottom of our recruitment screener and the respondents upload the photo from there. Very easy to use. My clients also use LivingLens for their video analytics and have been quite pleased. > > **Cons**: I really do not have any real issues with the LivingLens software. The product is easy to use and the support behind it is great. > > I think my only issue is with having to do a subscription instead of being able to use LivingLens on a project by project basis. ----- ### "Outstanding, innovation video insights platform" — 5.0/5 > **Verified Reviewer** | *16 June 2020* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: An easy to use platform that helps you get the most out of video, by making analysis, editing and sharing easy; great add ons such as translation, emotion insight and analytics. The support we receive is outstanding and our Customer Success team are always looking for new ways to help us and our clients get value from the platform. > > **Cons**: The machine transcription is not highly accurate, as most machine transcription isn't, but it has improved in recent years. > > Very positive, in terms of helping us achieve time savings when editing video and re-selling this to client as part of our video insight offering. Great, responsive account team ----- ### "Key technology for future of consumer insights" — 5.0/5 > **Verified Reviewer** | *9 June 2020* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Being able to integrate the video widget into Qualtrics seamlessly for the respondent was key. But the overall video anlaysis and editing suite really helps pull together impactful highlight reels that help you identify the insights and bring them to life. > > **Cons**: The process for embedding the widget into the Qualtrics platform was a little awkward, although they have great detailed online walkthroughs that make it relatively easy. If they could get it to a place where all the javascript and html editing happens automatically that would be a huge improvement. > > I'm a huge fan. My internal clients love it and ask for it also. The use cases are very broad and will only grow with the growth of 5G bandwidth. I've presented unique applications of this software as case studies at research conferences and the approaches have been very well received. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/194617/livinglens?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/194617/livinglens) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data