---
description: Get detailed information about INO CX and how it can help you meet your business needs. Learn more about INO CX price, benefits, and disadvantages for businesses in Singapore.
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title: INO CX Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [INO CX](/software/194303/ino-cx)

# INO CX

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> All-in-One Business Communication Solution featuring omnichannel contact center, collaboration tools, and business phone solution.
> 
> Verdict: Rated **4.5/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses INO CX?

Europe (France, Portugal, Spain, Belgium, Netherlands, Germany, Poland, Luxembourg, England, Switzerland, etc), South America, Central America

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 10 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: INO Global

## Commercial Context

- **Starting Price**: €40.00
- **Pricing model**: Usage Based
- **Pricing Details**: Please contact INO Telecom for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Argentina, Australia, Belgium, Brazil, Chile, Colombia, Dominican Republic, France, Germany, Italy, Luxembourg, Martinique, Mexico, Netherlands, Peru, Poland, Portugal, Spain, Switzerland, United Kingdom and 2 more

## Features

- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Experience Management
- Customer History
- Data Security
- Debit/Credit Card Processing
- Email Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Mobile Payments
- Multi-Channel Communication
- Multi-Language
- Multiple Payment Options
- Multiple Scripts
- PCI Compliance
- Personalization
- Phone Key Input
- Quality Management
- Queue Management
- Recurring/Subscription Billing
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Transaction Management
- Transaction Monitoring
- Visual Analytics
- Voice Mail

... and 11 more features

## Integrations (4 total)

- Divalto
- Efficy CRM
- MS Dynamics
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Payment Processing Software](https://www.capterra.com.sg/directory/30232/payment-processing/software)
- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (984 reviews)
3. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Une plateforme au service de notre activité" — 4.0/5

> **Verified Reviewer** | *19 May 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Dans le cadre de nos activités, nous sommes amenés à gérer un gros volume d'appels clients avec nos équipes de grande taille. Le logiciel Ino CX nous permet donc au jour le jour de superviser ces activités et nos équipes, et même à distance. Un grand atout que nous avons bénéficié lors de la crise sanitaire et de l'envoi total de notre service en télétravail.
Egalement les diverses fonctionnalités s'adaptent à nos besoins et celles de nos clients (qualification, enregistrement et écoute des appels, parcours et expérience clients).
> 
> **Cons**: Le logiciel est tellement complet qu'il est parfois difficile de comprendre l'exhaustivité des modules et options. Aussi avec toutes les évolutions, il est parfois dur de suivre.

-----

### "Simplicité de prise en main, adapté à notre activité" — 4.0/5

> **Olivier** | *23 May 2022* | Security & Investigations | Recommendation rating: 9.0/10
> 
> **Pros**: Le pilotage en temps réel de notre activité est clairement le point fort de la solution.
Associé à une simplicité de prise en main et utilisation quotidienne en supervision pour les managers.
Parfaitement adapté au télétravail.
Quasiment aucun problème d'intégration à nos processus.
> 
> **Cons**: La "coupure de flux" d'appels entrants ne nous est pas indispensable et elle est plus difficile à manager.
Pouvoir basculer facilement sur n'importe quel statut pendant le "post appel automatique".
Pouvoir être joignable en interne, sans être obligatoirement en "ready".
Une vision "plateau" / statut des collègues / état des files plus large pour chaque utilisateur non superviseur (notamment pour le télétravail et l'absence d'écrans de monitoring)
> 
> L'intégration a été aisée et assez rapide. Nos besoins initiaux ont été bien écoutés et compris.
Quelques développements sur-mesure ont été ajoutés pour notre utilisation : à chaque fois les cahiers des charges ont été respectés. Excellente réactivité du SAV.

-----

### "Un produit complet et simple d'utilisation" — 5.0/5

> **Pierre** | *25 May 2022* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Les équipes n'ont eu aucune difficulté dans la prise en main de l'outil, de même qu'en administration.
> 
> **Cons**: Le bandeau évolue au fur et à mesure des nouvelles versions, ce qui peut complexifier son usage.
> 
> Une solution qui a été déployée très rapidement à faible coût et qui répond pleinement aux attentes de nos métiers

-----

### "Utilisation GERI.FR" — 5.0/5

> **Julien** | *22 May 2022* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: La facilité de prise en main et l'ergonomie des outils. 
J'ajoute également la simplicité d'extraction des données
> 
> **Cons**: J'aurais aimé avoir plus de filtre possible pour la gestion des données et leurs extractions.

-----

### "Avis personnels" — 4.0/5

> **Benjamin** | *20 May 2022* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: Simplicité d'utilisation
Facilité de déploiement
Proximité des équipes
> 
> **Cons**: Prise en main de l'interface d'administration - manque de documentation
Absence d'interface de recette

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