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What Is Jira?

Jira is the #1 agile project management tool for all teams to plan, track, and manage any project. Customize workflows to your team’s processes, integrate with over 3,000 apps, automate any task or process with a few clicks, and get rid of mundane tasks with AI. As your single source of truth, Jira seamlessly connects teams that build software with those who launch and support it, so you never lose track of progress or context. And with a free edition, teams of up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Where can Jira be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Angola, Australia, Austria, Belgium, Brazil and 27 others

Languages

Czech, Danish, English, French, German and 7 others

Jira pricing

Starting Price:

US$7.53/month
  • Yes, has free trial
  • Yes, has free version

Jira has a free version and offers a free trial. Jira paid version starts at US$7.53/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Angola, Australia, Austria, Belgium, Brazil and 27 others

Languages

Czech, Danish, English, French, German and 7 others

Jira videos and images

Jira Software - Jira board
Jira Software - Jira roadmap
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface
View 6 more
Jira video
Jira Software - Jira board
Jira Software - Jira roadmap
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface

Features of Jira

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Budgeting/Forecasting
  • Business Process Automation
  • Calendar Management
  • Campaign Management
  • Campaign Scheduling
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Continuous Delivery
  • Customizable Dashboard
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • File Sharing
  • Forecasting
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Graphical User Interface
  • Idea Management
  • Integrated Development Environment
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Kanban Board
  • Log Collection
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Marketing
  • Multiple Projects
  • Portfolio Management
  • Prioritization
  • Process Modeling & Designing
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Time Tracking
  • Project Tracking
  • Quality Assurance
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Roadmapping
  • Search/Filter
  • Spend Management
  • Sprint Planning
  • Status Tracking
  • Sub-Task Management
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visualization
  • Widgets
  • Workflow Configuration
  • Workflow Management

Jira Alternatives

Solution that lets users manage projects and commands, organize their cooperation with customers, and control their work performance.
Conversations & collaboration in one place
DevOps solution that streamlines the process of software development using repositories, testing, package management, and more.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Azure is a comprehensive computing platform, providing cloud infrastructure, services, developer tools, and innovations in data and AI.
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
Microsoft Project is a simple, yet powerful tool to manage work from quick projects to more complex initiatives.
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk

Reviews of Jira

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Daniel J.
Daniel J.
Business Analyst in Canada
Verified LinkedIn User
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Jira review

5.0 last month New

Pros:

Jira provides robust tools for managing tasks, tracking progress, and collaborating on projects, making it ideal for teams that need a centralized platform for Agile workflows like Scrum or Kanban. The app is particularly strong in task organization, issue tracking, and sprint planning.

Cons:

The interface and features can be overwhelming for new users or small teams. Setting up workflows, permissions, and boards often requires significant time and expertise, which might be a barrier for teams new to project management tools.

Danny
Danny
CEO in US
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Go to for large dev teams and enterprise

4.0 3 months ago

Comments: In my experience managing large teams of developers in different parts of the world, it has been a vital application in managing projects and work and keeping things on the move and transparent, but of course, it requires the adoption of good processes and workflows.

Pros:

It's probably the most popular PM application in the tech space, especially in enterprise or if you manage large teams for agile practices

Cons:

Administration can get complex at times, mainly if you are not dedicated or focused on being a scrum master or PM

Anonymous reviewer
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good enough for if you're already using Atlassian, but otherwise - no

3.0 2 months ago New

Comments: If you're in the Atlassian ecosystem, it's convenient to use. If you're not, and looking for a project management tool - there are many other options that are likely better for the price. Purchasing Jira separately to me only makes sense for small businesses with less than 10 users on it's lowest plan.

Pros:

I was on an Enterprise plan via Atlassian, and didn't have the highest expectations for Jira - but I learned to love it. The UI isn't the greatest, but it's not bad for the price. Functionality-wise it's not far off from an Asana in terms of tagging and timelines. I like how they took from Confluence's UI to in the boards to help visualize tasks better.

Cons:

It's just not enjoyable to use, and your project management tool is something you need to enjoy using everyday. I think it's the UI. It feels cold. Everything is easy to use because it's natural UI, but it's not fun to use and my team agrees.

Alternatives Considered: Asana

Reasons for Switching to Jira: We actually started with Jira in the marketing team, and decided to switch to Asana completely. I still needed to use Jira though, because I was part of the product team who used it as well. There's plans to transition completely out of Jira for product as well however, so only our developers will use it.

Chelsea N.
Proprietor in US
Law Practice, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Jira is as much for teams as is Confluence; solos need not apply

5.0 last month New

Comments: As a sole practitioner, Jira made me want to branch out and hire support staff just so I could use the products Atlassian offers; however, it is a bit out of my budget at this time and seeing as it is useful for teams anyway, I discontinued my use.

Pros:

I really like the entire Atlassian suite; it makes me wish I wasn't the only person on my team! I like that Jira offers a number of different views to organize information regarding whichever project or team you are working on. The timeline feature is very helpful for visualizing progress and goals. Finally, the automation feature appears very helpful for executing repetitive business/team functions

Cons:

I was not a big fan of being the only user on any Atlassian product; they are definitely built for teams.

Jason
Managing Member in US
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great software project management platform

4.0 2 months ago New

Comments: Great tool that can be used as a great software project management platform.

Pros:

I like how it fits the SCRUM process and is a useful backlog management system.

Cons:

I preferred and prefer Azure DevOps because of it’s automated deployments.

Alternatives Considered: Azure DevOps Services

Reasons for Switching to Jira: We wanted to try an alternative to DevOps to get something outside of Microsoft.

Boryana
Propositions Manager in UK
Financial Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Rigid, and not very customisable to cover all business functions, okay for developers

3.0 last month New

Pros:

Jira is good if you want visibility into the projects, the progress and pace and which a project is moving, risks as well.

Cons:

Jira is primarily designed for developers and delivery-focused teams, but today’s multidisciplinary teams require tools that go beyond delivery. We need solutions that seamlessly connect strategy, customer research, and proposition development with the people responsible for building and delivering those customer experiences. Compared to the new tools available, Jira feels pretty rigid—you can’t easily tweak fields or settings to fit the way different teams work

NATHANIEL
Primary Responsibility Owner in Canada
Research, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Jira Review

4.0 2 months ago

Pros:

Ability to asses rapid implementations and exportations

Cons:

TRANSFERANCE AND TENDER ADJUDICATION AND ADJUSTMENTS

Alternatives Considered: Bitbucket

Reasons for Choosing Jira: Unable to process attribution to those found with that of nationality adjusted by foreign currency of International Monetary Fund Organisation (IMF)+

Switched From: GitHub, Apache Subversion and CVS

Reasons for Switching to Jira: Ability to keep track of code and project ISSUE+S.

Joshua
Director in US
Pharmaceuticals, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Getting Things Done with Jira

5.0 2 months ago New

Comments: We have single-signon enabled which makes it easy to access the tool without additional overhead. Collaboration with external partner is a lot easier with Jira as it helps keep all of us accountable for our work.

Pros:

There are many views available, ranging from the Kanban board, to the list view of all issues. This enables one to easily slice and dice issues any way one prefers. Also, the email alerts let you know when colleagues and partners, both internal and external make updates to the issues we are working together on.

Cons:

There is not much to dislike at all. We are able to make good use of the tool.

Alternatives Considered: Trello

Reasons for Switching to Jira: Other folks felt more comfortable with Jira than with Trello, though different tools make sense for different workstreams. Trello might be a better fit for smaller groups than for larger wide-ranging initiatives/deployments.

Martynas
Head of Infrastructure in Spain
Computer & Network Security, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

De facto standard of Issue management hosted on Cloud.

4.0 last month New

Comments: Better than nothing. Good thing is that everybody knows Jira. It is like Windows - everybody hates it, but everybody uses it.

Pros:

Has many integrations, it is de facto old standard for SMB

Cons:

It is cloud based, expensive and has strange way to do things.

Vasilis
Web Developer in Greece
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Overall a great tool for small or large teams

5.0 last month New

Comments: My overall experience with Jira is really positive. It has helped me and my team to collaborate effortlessly, keep track of all our tasks and increase our productivity.

Pros:

What I like most is the clean user interface and the ton of advanced features.

Cons:

That's a very rare case but sometimes the entire platform gets offline because of an error or maintenance.

Antti
Product Owner in Finland
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Overall top product for software development task tracking and management

4.0 3 months ago

Comments: Overall, as a product owner, I could not anyway stay on top of things if I would not use Jira daily. Prioritising is the biggest thing for me and our team and Jira helps with that a lot. The product is also startup friendly when it comes to the pricing/subscriptions.

Pros:

Jira, as a part of other Atlassian products, has been improved a lot in the last year. When we started with Jira, we were only using it for development task tracking, nowadays we are using it, along with Confluence and Bitbucket, as the backbone of our technical records. Jira takes time to get to know to, but they are improving the UI towards more user friendly way. I have not yet found any possible alternatives for the overall capabilities of Jira.

Cons:

Some part of settings and some more advanced options in Jira are still a bit hard to reach. But you just need to use the docs and search for help from the internet when you feel like you are stuck. There are a lot of Jira users out there and many of the issues you will face when using it, have been recognised and people have found word arounds.

Verified Reviewer
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Jira makes agile easy

5.0 3 months ago

Comments: I use Jira every day as part of my scrum team - it is a great way to visualize tasks and collaborate to achieve our goals

Pros:

It makes it really easy to see tasks and work in an agile way to achieve our goals as a team. I like the sprint boards that you can customize with different headings so there is transparency about the status of tasks across the team.

Cons:

It can be a little bit buggy at times. Some days it seems to run really slowly and be quite laggy as you are navigating around the site. It also doesnt auto update when someone is making changes to the board - you have to refresh to see what changes have been made which can be a little annoying and lead to some repetition

Gonçalo
Software Engineer in Netherlands
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Works as Expected

4.0 2 months ago New

Comments: I have been using Jira for a while and saw it evolve with time. I have also used other tools but haven't got the same experience as with Jira. It's really easy to quickly track work, go back to add more details, and customize the platform for my needs. Overall, I am happy with it.

Pros:

The UI is clean and there is a lot of customization options with features like JQL, boards and projects. It's really easy to setup a project, a board, add people, and then customize the swimlanes however the team likes. This is for me a really important feature because even though we all follow agile, not everyone adopts the same principles and methodologies. Teams should be able to adapt the tool to their needs and that's a big step towards success. The reports are also ok, at least for a quick glance at the performance of a certain project (with burndown chart, velocity, etc.). I've also used the API for some automated actions, it works as expected for me.

Cons:

Bulk actions are quite hard to do. There are some easy actions (like moving a group of issues to a sprint) but if we try to do something more complex like closing a group of tasks as Done with a certain sub-status (ex. Cancelled, Won't Do, etc.) it's not easy for me at all. Finally, the pricing seems a bit high for smaller teams and starting companies.

Alan
Technical Lead in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Jira FTW!!

5.0 4 months ago

Comments: Overall, I am very satisfied. It is the most useful tool in the Atlassian suite for my needs.

Pros:

Jira is user-friendly and also it can be as deep and customizable as need be. It is the backbone of my business for ticketing, collaborating and troubleshooting across all environments.

Cons:

If I really have to mention cons, I would say more customizable themes. Other than that, it does the job.

Eva
Business Process Analyst in Estonia
Oil & Energy, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A necessity that provides what needs to be provided

4.0 4 months ago

Comments: A necessity that does the job just okay. Has important functionality that not many other alternatives offer.

Pros:

Every person's contribution is clearly visible as their own. Timestamps are also helpful. Cataloguing and structuring is also good. Good integrations with external applications. I also really like the preview of task links in Atlassian applications.

Cons:

Somewhat of an outdated look and feel, however the cloud version is considerably more modern than the old one for sure.

Mary
Technical Project Manager in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Jira is AWESOME!!!

5.0 3 months ago

Comments: It’s a pleasure to use this tool and I get excited when I see companies using it because it I understand the efficiency it creates internally for teams.

Pros:

The collaboration and transparency the tool creates inter-departmentally and cross functionally between companies is phenomenal.

Cons:

Would love a way to request permissions within the product. I currently need to reach out to parties outside of the platform via email when I don’t have permissions to certain documents or boards, or want to be a watcher on a ticket. It would be nice if there was an ask for permission button within the browser.

Liron
Software development manager in Bulgaria
Gambling & Casinos, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A good experiece with Jira as a software development management tool

5.0 4 months ago

Comments: I am working with Jira for more than 10 years as a software developer, mid level management and VP,
It can give clear process management feature from different hights (zoom in and zoom out)

Pros:

The best thing about Jira is that the product is very (very) user friendly and easy to onboard, In addition it's highly customizable

Cons:

It's hard to tell what is less working in Jira, but as a platform it sometimes lacks features where you need to go to the marketplace to find the missing features and it can have an additional cost

Alan
Sr. Software Engineer in US
Real Estate, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for managing projects!

5.0 2 months ago

Pros:

Jira offers an excellent platform for managing multiple projects efficiently, especially when working across diverse teams. It provides a highly customizable experience, particularly in terms of time tracking and effort estimation, which makes tracking progress clear and comprehensive. Adding details to tasks and subtasks is straightforward, ensuring that nothing important is overlooked. The ability to clone tickets is a standout feature, saving time when similar tasks need to be created or duplicated for different projects. Additionally, the state management on the boards is smooth, allowing users to easily move tasks between statuses and keep the whole team in sync on project progress. Overall, Jira is an essential tool for organized, effective project management with great flexibility to meet team needs.

Cons:

One area that could use improvement is email notifications. They often feel cluttered and overwhelming, making it difficult to focus on the most relevant updates. A more streamlined approach to notifications would enhance the user experience and help prioritize the most important information.

Verified Reviewer
Verified LinkedIn User
Financial Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Digital Transformation Leader

5.0 5 months ago

Comments: I've been working with Jira for a very long time. Its reporting and visualization capabilities are very strong, I expect its capabilities to increase with artificial intelligence-supported applications. It would be invaluable for him to give advice like assigning tasks based on the meeting or email summary, or when you need information for a meeting, Confluence has this type of information, would you like to use it? Although you find it easy to use in general, you need to work a little for detailed use.

Pros:

I love Jira's scrum board management and visuals. We started to hold retrospective meetings here, especially in the last sprints. Being able to choose themes and including the discussed topics as stories in the sprint makes my job easier. Its filters are very powerful, it is especially important to create a board for your own use. Nice to save a time with jira

Cons:

There is no part of it that I can specifically say I didn't like. But I expect Jira to get more support from AI to make our work easier. For example: It would be great if it included an add-on to online meetings and the folder I have allowed in Outlook, listened and assigned automatic tasks to the board from my meetings and e-mails, and I could review them.

Eric
SR Salesforce Administrator in US
Banking, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Jira is a great team communication tool once it's set up correctly

4.0 5 months ago

Comments: It's a great tool once the customization has been worked out to suit the business and team needs. Management had to get involved to make using this tool a requirement. Users hate change.

Pros:

Dashboard representation. Once the customization has been set up, the maintenance of stories and moving them through the stages is easy.

Cons:

Takes a while to set up and customize to get the Project stages correct. Not intuitive.

Anonymous reviewer
Telecommunications, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

JIRA review.

5.0 2 months ago New

Comments: I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just for the simplicity alone.

Pros:

It is very easy to track my work tickets, collaborate with colleagues, and link to other Epic tickets or other related JIRA to keep track of all events for a specific issue and who is involved.

Cons:

The only issues I have had with JIRAs in over 10 years of use is only when there is an issue with access to the JIRA environment.

Hector
Sr. Business Analyst - Project Manager in US
Higher Education, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Excellent all-around project management / work-tracking tool

5.0 3 months ago

Comments: Jira is an excellent all-around project management / work-tracking tool. Rather than being a bug tracking application, it allows to plan, execute, and monitor the whole lifecycles. Working with it for over 12 years, I've seen it grow in many features and capabilities that facilitate team work.

Pros:

* Easy to learn and use. * Powerful, flexible, and useful features for managing work and projects. * Has many templates for managing work via Scrum, Kanban, Waterfall, etc. * Timeline, backlog, and board features are super helpful for communication, collaboration, and coordination of work. * Plenty of capabilities for integrations and add-ons for enhanced / additional functionality.

Cons:

Jira in itself is sufficient for most things and while add-ons could increase features and potentially productivity, they can be expensive depending on the number of users. Capabilities and limitation differences between team-managed and company-managed projects can be confusing. The former is a simplified setup that facilitates system administration by giving teams autonomy, but it can be frustrating to manage and work with its limitations.

Sadiq
Senior Partner in Australia
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Iconic, Robustious & Full-featured PPM Software

5.0 3 months ago

Pros:

Jira is one of the PPM tools which I like using since it has a clean and intuitive UI/UX. It has a robust backend integration which allows me to connect with external apps from other markets such as ERP and CRM.

Cons:

It has been a while ever since I encountered a drawback on Jira. The best thing is how the vendor technician team rapidly fix bugs as soon as they arise.

Menatalla
Menatalla
Account manger in United Arab Emirates
Verified LinkedIn User
Construction, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Jira the best

5.0 7 months ago

Comments: I subscribed to Jira a short time ago. It helped me create a customizable workflow, which helped me work in a way that suits me. Thanks, Jira

Pros:

It offers innovative solutions to streamline workflow, automate tasks, and enhance decision-making processes to plan, track, release, and support software development processes with confidence.

Cons:

Can be complicated for new users They offer very limited free plans

Freda
VP Sr. Manager Operations Technology in US
Verified LinkedIn User
Financial Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Jira is a tool for greater productivity in workplace.

5.0 last month New

Comments: Jira increases the company's overall productivity and reduced the repetitive task creating faster output with more accuracy and clarity.

Pros:

Jira utilized and supported kanban, Scrum within the agile methodologies it allows customizing of workflows, and processes assisting with real time cohesive team building to use collaboratively.

Cons:

Jira out of the box reporting functionality should have many other uses and additions.

Software found in