What Is Octadesk?

Customer service solution that organizes customer interactions, controls and optimizes all communication channels.

Who Uses Octadesk?

Not provided by vendor

Where can Octadesk be deployed?

Not provided by vendor


About the vendor

  • Octadesk
  • Located in Sao Paulo, Brazil

Countries available

Brazil

Languages

Portuguese

About the vendor

  • Octadesk
  • Located in Sao Paulo, Brazil

Countries available

Brazil

Languages

Portuguese

Reviews of Octadesk

Average score

Overall
3.5
Ease of Use
3.5
Customer Service
2.5
Features
4.5
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

4
50%
3
50%
James
James
Sales and Marketing in Brazil
Verified LinkedIn User
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

A formidable tool to organize your company's communication channels

4.0 3 months ago

Comments: We have used octadesk for a long time, and it has always been our ally to unite all our means of contact. We learned to communicate a little better with the octadesk support team and reduced our problems.

Pros:

The biggest advantage of all is to unite numerous types of chat in one place. We use facebook, instagram, whatsapp chat and the virtual store's own chat. It has link with official whatsapp API. There are alternatives to register numerous users. The way in which it allows the creation of bots to pre-service customers is very intuitive.

Cons:

It has some instabilities that disconnect all social networks and it is necessary to reconnect from time to time. Sound alerts are considered weak by our team

Verified Reviewer
Marketing in Brazil
Verified LinkedIn User
Transportation/Trucking/Railroad, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Insuficiente

3.0 2 years ago

Pros:

Preço bom para o que oferece no plano básico.

Cons:

É necessário outros serviços p complementar o uso do octa, recomendo procurar um mais completo para nova implementação.