15 years helping Singaporean businesses
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What Is Dialpad?

For companies looking to connect everyone, no matter where they are, Dialpad Ai offers One Beautiful Workspace for all conversations that brings your team together on one app to manage calls, texts, voicemail, chat and meetings from a single device. Admins can free up precious IT resources by rolling out an enterprise grade business communications system in just minutes, and ensuring universal adoption across the entire workforce, regardless of location or device.

Who Uses Dialpad?

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Dialpad Software - Ai Messaging - Collaborate from anywhere with a single workspace for team messaging, business texting, and topic-based channels.
Dialpad Software - Ai Meetings - Connect teams around the world with one-click video conferencing and live Ai transcriptions.
Dialpad Software - Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.
Dialpad Software - Upgrade your outbound sales dialer with an all-new seller experience powered by Dialpad Ai. From live coaching to sentiment analysis, our Ai assistant makes it easy for your sales team to close deals, faster.
Dialpad Software - With Dialpad Ai, you can set up call routing to any device (or team), get reliable service (thanks to Google Cloud Platform & our worldwide data centers), and even have voicemails transcribed, ensuring you never miss a beat.

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Reviews of Dialpad

Average score

Overall
4.3
Ease of Use
4.4
Customer Service
4.1
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jonatan
Jonatan
Supervisor in Colombia
Verified LinkedIn User
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

An app that you would not stop using!

5.0 3 years ago

Comments: Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction.

Pros:

Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.

Cons:

Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups.

Russell
Russell
CEO in US
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Artificial feature limitations soured my experience with Dialpad

4.0 3 years ago

Comments: Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Pros:

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Cons:

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Karly
Compliance Consultant in US
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

I love Dialpad!!

5.0 2 months ago New

Comments: I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful.

Pros:

Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier.

Cons:

I will you could email clients out through Dialpad!

Carrie
Owner in US
Legal Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Misrepresentation of Services

1.0 2 months ago New

Pros:

The idea that our phones, webchat, and fax could all be in one place.

Cons:

Last fall, we signed up for their services, emphasizing the importance of seamless integration with Lawmatics, our CRM. Despite assurances that everything integrated smoothly, we've encountered major headaches along the way. We started talking with Dialpad last fall and had multiple calls/zoom meetings with them. We told them we used Lawmatics for our CRM and that it was critical that everything integrated directly to Lawmatics. We were assured on numerous occasions that everything did integrate into Lawmatics. Once we signed up for both phone and website chat, they started billing us for the website chat service, even though it was not up and running. They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look at. Once we got the suspicion that the web chat did NOT integrate to Lawmatics, we emailed them directly and asked. It took over a month for them to finally come back and say that the web chat did NOT integrate directly with Lawmatics, but they were happy to build out a custom zapier connection for an additional $$$$ (crazy amount here). I immediately requested a refund and cancellation of the web chat services, and they have spent another 2 months beating around the bush before telling me that can't do that, and I'm stuck with their contract for web chat. This is after the issue we had with their fax service. We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known issue"- a known issue that their fax doesn't work??? At least they did let us cancel that service. It's a reminder to be vigilant about who we partner with and to ensure that promises made align with the actual service provided. I hope this insight will help others avoid the mistake that I made in choosing to work with Dialpad.

Daniel
Director, IT in US
Medical Devices, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Dialpad Delivers Seamless Communication

5.0 3 months ago

Comments: It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration.

Pros:

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar.

Cons:

Monthly price can get pretty high as each feature is done piecemeal.