Dialpad

Dialpad, A Phone System You Must Try!

Comments: Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great.

Pros:

Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging.

Cons:

Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system.

Texting Feature is a huge upgrade from other tools!

Comments: Best phone software we've used yet and we've used 3-4.

Pros:

Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working.

Cons:

Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls.

Tactics DO Not Sign UP-Beware Deceptive Sales

Comments: I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs.

Pros:

It is all a scam i don't like the way they use deceptive tactics to trick new customers into contracts

Dialpad Review

Comments: The overall experience with Dialpad is great. You can easily call and in case you missed a call, it's recorded for you so you can playback.

Pros:

What I like most about Dialpad is it's a very straight-forward platform. It's like using a dialpad on your phone.

Cons:

So far, there's nothing I like least about Dialpad because it's very easy to use.

Dialpad Delivers Seamless Communication

Comments: It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration.

Pros:

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar.

Cons:

Monthly price can get pretty high as each feature is done piecemeal.