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What Is 8x8 Work?

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage.

Who Uses 8x8 Work?

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

8x8 Work Software - meetings on multiple devices
8x8 Work Software - Centralized Admin Console

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Reviews of 8x8 Work

Average score

Overall
4.0
Ease of Use
4.0
Customer Service
3.7
Features
4.1
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jim
Jim
President in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

8x8 has been great for us

5.0 2 years ago

Comments: We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Pros:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Cons:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

8X8 Response

2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Ralph
Owner in US
Telecommunications, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great product - wouldn't want to be without it.

5.0 2 years ago

Comments: In general, I have been very happy with 8x8, and would not want to be without it.

Pros:

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Cons:

Nothing comes to mind; I have no suggestions.

8X8 Response

2 years ago

Thank you so much for taking the time to leave us a 5-star review.

Risorse
Sales Manager in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Improved Business COmmunication With 8x8

5.0 2 months ago

Pros:

We use 8x8 as our primary VoIP solution and it is a great phone system too. It comes with amazing conferencing features too.

Cons:

With 8x8, it has been flawless when it comes to handling business communications.

8X8 Response

2 months ago

Thank you for taking the time to leave such a positive review. We are delighted that it makes handling business communications effortless. Thank you for choosing 8x8!

David
David
Vice President, Sales in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

One of the worst customer experiences I have ever had

1.0 4 years ago

Comments: After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.

Pros:

As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8

Cons:

Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement.

Laura
Principal, CFO in US
Architecture & Planning, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

8x8 Overall Review

4.0 3 months ago

Comments: Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok.

Pros:

Interface - VoIP system. Implementation process.

Cons:

Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook.

8X8 Response

3 months ago

Hi Laura, thank you for taking the time to leave a review. We are sorry you are experiencing poor call quality. We'd like to help with this, so if you could provide more details to [email protected], we will investigate.