--- description: Get detailed information about Mint Service Desk and how it can help you meet your business needs. Learn more about Mint Service Desk price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mint Service Desk Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Mint Service Desk](/software/187044/mint-service-desk) # Mint Service Desk Canonical: https://www.capterra.com.sg/software/187044/mint-service-desk Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/187044/mint-service-desk?page=2) > Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal. > > Verdict: Rated **4.8/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Mint Service Desk? Mint Service Desk targets businesses of all sizes seeking efficient IT service management. Ideal for IT departments in SMBs and large enterprises, it caters to those needing advanced ticketing, asset ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 22 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: OPGK RZESZOW - **Location**: Rzeszów, Poland - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Mint Service Desk offers flexible pricing based on your preferred deployment model: Cloud or On-Premises. Cloud Deployment Choose between two subscription-based plans: MintSD Lite – A cost-effective option with essential features for smaller teams. MintSD Pro – Designed for growing businesses, includes advanced functionality and support. On-Premises Deployment Ideal for organizations requiring full control over their environment: Pro Plan – Includes all core features and support for self-hosted setups. Enterprise Plan – Offers everything in the Pro plan, plus the ability to request and develop custom changes tailored to your business needs. Contact us for detailed pricing or to find the best plan for your organization. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German, Malay, Polish, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 208 more ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Categorization - Asset Tracking - Automated Routing - Barcode/Ticket Scanning - CMDB - Change Management - Configuration Management - Contract/License Management - Customer Database - Customer Support - Customizable Branding - IT Asset Management - Incident Management - Incident Reporting - Interaction Tracking - Inventory Management - Investigation Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Prioritization - Problem Management - Queue Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Ticket Management ## Integrations (5 total) - Lansweeper - Microsoft Azure - Microsoft Exchange - OAuth - baramundi Management Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.com.sg/directory/30077/it-asset-management/software) - [Digital Asset Management Software](https://www.capterra.com.sg/directory/30203/digital-asset-management/software) - [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Desk Manager](https://www.capterra.com.sg/software/173025/help-desk-software) — 4.8/5 (106 reviews) ## Reviews ### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5 > **Tomasz** | *30 July 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter. > > **Cons**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process. > > We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed). ----- ### "Easy to Use and Very Reliable" — 5.0/5 > **Frank** | *26 August 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Mint Service Desk is how intuitive and user-friendly it is. The interface is clean, well-organized, and easy to navigate, which makes onboarding new users very smooth. It’s robust and a stable platform, so we rarely encounter issues or downtime. > > **Cons**: None for the moment. You need to spend the proper time on the design and implementation in order to have a stable system. > > Overall, my experience has been great. It’s simple, reliable, and does exactly what I need without complications. ----- ### "Nice and affordable ITSM solution." — 5.0/5 > **Mauricio** | *8 September 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly. > > **Cons**: I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good. > > The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them. ----- ### "Great ITSM solution\!" — 5.0/5 > **Gaby** | *1 September 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: We use it as out ITSM solution. I liked the look and feel, the frontend and how organized Mint Service Desk is. IT is easy to track tickets and get notifications. The SLAs are very heelpful too. IT has very good pricing in all the versions. > > **Cons**: It is very intuitive but of course if the vendor helps you with the configuration then it is easier and faster to configure your business requirements. > > So far it has been very positive. It's a dependable system that makees support work easier and keeps everything undeer control. ----- ### "Intuitive and helpful for supporting training participants" — 5.0/5 > **Joanna** | *4 August 2025* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Very clean UI, easy for non-technical team members. Fast to adopt and saves us time on client follow-up. > > **Cons**: Initial customization of categories and tags required some effort, but once set, it runs smoothly... > > We use Mint mainly to manage inquiries and feedback from our course participants. It’s user-friendly, and thanks to ticket categorization, we don’t lose track of anything. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/187044/mint-service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/187044/mint-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data