CipherOutreach

by CipherHealth

Who Uses CipherOutreach?

CipherHealth is the proven healthcare technology partner for organizations across the continuum of care, including hospitals, physician groups, home health agencies, and managed care organizations.

What Is CipherOutreach?

With CipherOutreach, health systems scale targeted and purposeful outreach across the continuum of care encompassing preventive outreach, post-discharge and post-visit follow up, episodic outreach, and care recordings. Ranked as the KLAS Category Leader for Patient Outreach in 2018 and 2019, CipherOutreach's automated call and text programs ensure that all patients receive proactive outreach during critical care transitions.

CipherOutreach Details

CipherHealth

https://cipherhealth.com/

CipherOutreach Pricing Overview

CipherOutreach does not have a free version and does not offer a free trial.

Pricing Details

Contact CipherHealth for pricing details.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

CipherOutreach Features

Patient Portal Software

Vendor has not completed this information.

CipherOutreach Reviews

Showing 4 of 4 reviews

Overall
5/5
Ease of Use
5/5
Customer Service
4.8/5
Features
5/5
Value for Money
5/5
Elizabeth D.
Project Manager, Quality Improvement
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/06/2020

"Patient Outreach Post Discharge Calls & Patient Rounding Platform"

Comments: Overall, I consider myself to be a legacy user. Our Hospital was one of the early clients for a very small start up company. We have been a CipherHealth partner through great growth. CipherHealth continues to be energetic, smart and find fresh, thoughtful innovations to support the healthcare industry.

Pros: The software was uneventful and quick to install, simple for new user training, and continues to smoothly integrate into our daily work. The product is quite flexible which enables the applications to accommodate our many diverse system needs. What I like most is that it is reliable. As manager of our installation, I am comfortable that our applications will be available and working properly. If we require new or modifications to our existing rounding scripts or voice/call adjustments the process is rapid. We have come to rely on CipherHealth products to improve our inpatient experience, reduce preventable Hospital readmissions and assist our patients with healthcare services and ongoing care in the community.

Cons: Personally, while not an enormous issue, my least favorite part of the software is the ad hoc reporting feature Insight which it is difficult for users to navigate unless they are very familiar with the greater product.

  • Reviewer Source 
  • Reviewed on 17/06/2020
Nicholas I.
Patient Experience Coordinator
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/07/2020

"CipherOutreach"

Pros: The features of CipherOutreach are very user friendly, and through this program we have been able to garner an incredible amount of direct patient feedback which helps drive our clinical service lines and the distribution of resources to these key areas. The integration of the software into our current system was very seamless and we owe that to the support of the CipherHealth team, who have been partners with us every step of the way. We highly recommend their services.

Cons: N/A

  • Reviewer Source 
  • Reviewed on 28/07/2020
Gerri S.
Patient Exp Data Analytics Supervisor
Hospital & Health Care, 5,001-10,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/06/2020

"Oustanding Partnership"

Comments: The Cipher team has been an amazing partnership. From the initial sales and pilot process, implementation and now continued support. We wanted to streamline our leader rounding process to give time back to our leaders which we've achieved.

Pros: Application is very user friendly which made implementation to the frontline leaders easy. Anyone that knows how to use a smartphone can use Cipher. Once familiar with the reporting, we were easily able to identify gaps in our compliance in real time.

Cons: Pulling reports using Evolve isn't as user friendly as the application itself but the team is always open to suggestions to improve.

  • Reviewer Source 
  • Reviewed on 16/06/2020
Angela B.
Patient Experience Director
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/06/2020

"Very good product!"

Comments: Discharge phone calls

Pros: Cipher has worked very well for my healthcare system. It is great for our patients and very user-friendly for the patients and the nurse who does the return calls.

Cons: I can't think of anything I don't like about the product.

  • Reviewer Source 
  • Reviewed on 16/06/2020