by Square4.5 / 5 107 reviews
Who Uses This Software?
Salons, barber shops, health and wellness providers, and other service professionals.
Average Ratings107 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4.4 / 5
- Features 4.2 / 5
- Value for Money 4.3 / 5
- Free Version No
- Free Trial Yes
Cloud, SaaS, Web
About Square Appointments
Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. It's an integrated POS that comes with online scheduling and payment processing so that you can run your whole business from one place. Square Appointments is now free for individuals, and really affordable for teams.
Square Appointments Features
Square Appointments Most Helpful Reviews
Reviewed on 31/10/2019
Easy All-In-One System
Comments: I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.
Pros: Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.
Cons: I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)
Reviewed on 25/10/2019
So Easy To Use, Business Generating
Comments: Square Appointments has been fantastic for driving business to my private practice, as many people do not want to make a call or send an email to get started in therapy, but would prefer to just book an appointment. Also, it saves me time and energy with scheduling clients because we do not have to go back and forth discussing availability - they can just look at the calendar through the booking widget and book their own appointment.
Pros: I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.
Cons: If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.
Reviewed on 23/08/2016
Comments: This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.
-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
Cons: -While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.
Reviewed on 15/11/2018
Comments: My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.
Pros: Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.
Cons: I really haven’t found anything I don’t like with this system. Extremely pleased
Reviewed on 16/08/2016
Comments: I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.
Pros: I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.
Cons: I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.