FileWave Endpoint Management

FileWave Endpoint Management

by FileWave

Who Uses FileWave Endpoint Management?

FileWave's feature-rich Unified Endpoint Management solution is ideal for mid-sized enterprise, SMB, and school districts managing multi=platform environments with limited staff and budgets.

What Is FileWave Endpoint Management?

FileWave's hybrid approach, including traditional client management for Mac and Windows alongside modern Unified Endpoint Management (UEM,) makes endpoint management simple today, and in the future. FileWave includes IT asset inventory; software packaging and distribution; patch management; and OS imaging and deployment for Mac and Windows. Manage all of your devices, apps, and settings on computers and mobile devices. Supports Windows, Mac, iOS, Android and Chrome OS.

FileWave Endpoint Management Details

FileWave

https://www.FileWave.com

Founded 1992

FileWave Endpoint Management Pricing Overview

FileWave Endpoint Management does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

FileWave Endpoint Management Features

IT Asset Management Software
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Automatic User/Device Recognition
Data Management
Deployment Management
Endpoint Management
Inventory Management
Software Management
Synchronization Scheduling
Wireless Network Support
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritisation
Patch Testing
Remote Access/Control
Vulnerability Scanning

FileWave Endpoint Management Reviews

Showing 5 of 31 reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5
Features
4.5/5
Value for Money
4.6/5
Mirko H.
Teamleiter Support Services
Media Production, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/01/2019

"A new way of our “deployment-thinking”! And still a great choice..."

Comments: Our impressions on FileWave: Sureley it is all about technology. But we are only a small team of 5 admins for all our apple clients. So we need a strong partner with an outstanding support. 
This includes various in-house and almost worldwide (even if only sporadically) departments with several demands on software, settings and needs. Before the decision to FileWave, various adjustments were only possible to a limited extent and with considerable effort. It already started with an elaborate process to create, test, re-adapt, and distribute packages to the right places. Without a meaningful booster process in a DMZ this was hardly possible. We can now finally rethink - filesets replace the time-consuming use of packages in almost allplaces. And this in a mostly simple but always complex way to expand. Includes all software, preferences, setting, access permissions and pre-post-whatever scripts. Thus complex installations can be summarized wonderful simply and still be arranged in individually. 
This was one of the outstanding features of Filewave, as it saves us a lot of time and takes our thinking about the distribution of needs of all kinds to a new level. Second: With the booster technology, we now have access to all our employees, no matter where, at what time or in what network. The Internet is all it takes for our IT to act. For changes and updates of security settings and innovations of our production software, this procedure is unremitting and gives us an time advance

Pros: 
Self-service and kiosk - in the future we will increasingly focus on supporting the end users in their independence. With a well-structured self-service and an IT-supported kiosk, end users should have more control. 
 DEP - the integrated DEP Manager will support us in the introduction of DEP with new and"old" devices and will facilitate the initial inclusion of new hardware in our client management. 
FileVault Key Management - We are already using Institutional Recovery Keys, but want touse the personal key solution in FileWave in the future. 
 License Management - For administrative overviews of compliance reports, we will useFileWave in the future. This gives our administrators a quick overview of the licenserequirements. 
with our external procurement solution including various release processes, license softwareshould be automatically made available to authorized persons in addition to the previousmostly free software. 
 MDM - In addition to the daily challenge of smaller requirements, we will continue to expandthe DEP integration with FileWave and guarantee a smooth integration of the iOS devices. 
 Network - Exchange with other IT colleagues from other companies to get to know manyother possibilities. In many cases the problems are comparable, the solution does not always have to be reinvented.

Cons: I am just worried about the fact, that it took us such a long time for choosing this product.

  • Reviewer Source 
  • Reviewed on 16/01/2019
Heidi S.
Computer Technician
Education Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/09/2019

"FileWave Endpoint Management"

Comments: FileWave has saved so much time with distributing software, updates and managing our iPads.

Pros: The software is easy to use, it works quickly. Years ago we had to re-image computers to distribute updates. With FileWave, you just create the file set and update the model, off it goes to all of the client devices. It is a top quality MDM and makes managing iPads a breeze. Another nice feature is device location. Once enrolled a device sends a location. It makes locating lost devices easier.

Cons: Honestly, I can't think of anything at the moment. This product has made life so much easier in our department.

  • Reviewer Source 
  • Reviewed on 24/09/2019
Jeffrey P.
PC Tech
Education Management, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/06/2020

"Awesome software for IOS"

Comments: The software has been a real help in managing our iPads in one place without the need to touch devices. Long as a device has internet I can manage it from anywhere.

Pros: The ability to manage IOS updates and software in one place over the internet without the need to touch devices again after initial setup.

Cons: There is a setting that allows the name of the devices to be in the middle of the lock screen which is easier to read that isn't available with Filewave. Filewave does allow for the name at the bottom of the lock screen but it is smaller and harder to read. Not a deal breaker and users have adapted :)

  • Reviewer Source 
  • Reviewed on 10/06/2020
Nick T.
Bishop Bennett Technology Fellow
Education Management, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 25/01/2019

"Easy to use, but doesn't always work"

Comments: When it works, this saves so much time. But when it does not want to install updates properly, then it can be pretty frustrating.

Pros: Making filesets is very easy. The process of making a fileset and deploying it to clients is very self-explanatory.

Cons: We have about 30% of clients that randomly stop checking into our FileWave server, and therefore do not get any updates that we push out. It can be frustrating tracking down ~150 devices every time I have an update to push out to make sure that it lands on their devices properly.

Vendor Response

by FileWave on 01/02/2019

We are glad to hear that you find Fileset creation and deployment intuitive, and appreciate your candor on the troubles you are facing. We would be happy to help troubleshoot the client-side issue. Please reach out to us through our support portal at https://www.filewave.com/support/alliance-support. Thank you again for your business, and always feel free to provide direct feedback.

  • Reviewer Source 
  • Reviewed on 25/01/2019
Terry J.
Systems Administrator
Higher Education, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 10/06/2020

"Filewave helps make System Management easier....."

Comments: Filewave Management has drastically cut down our time in all areas of system management. We can now be more productive and more engaged with our end users, & it enables us to be able to no longer dread putting some features into the hands of the users. We can now trust our users to do their updates, download their necessary software, and yet still have the granular control we need over our deployed technology. Overall, we are very happy with Filewave!!

Pros: The Filewave Management Tools make it easy to implement and update technology in our district with ease. The ability to set up filesets, schedule updates, and push out features to users who need it is a blessing, and cuts down on the amount of run around we normally use to do, having to touch each device, some times two or three times. With Filewave and ASM, we have gotten our Mac and iPad fleet down to zero touch management, and can deploy and re-deploy machines as needed in less than 4 hours, most times at about 2 hours easily. And we can also support our users at home, by supplying updates via the App Portal for them to Self-Service update their machines.

Cons: There are aspects that could be approved, which I see some of which Filewave is actively working on. But the four BIGGEST things I personally would like to see are: (1) the ability to color code filesets, so that our junior admins can know at a glance which items are CRITICAL and which are MEDIUM and LOW Priority items; (2) the ability to Duplicate Filesets within the Filesets window, (3) the ability to manage or remove duplicates without the need for scripting and (4) the ability to lock users into updating their machines, as we still have a few stubborn users who keep using the 2 hour delay button repeatedly. IT would be nice to just give users ONE CHANCE at the two hour delay, and then after they use that one time, be locked into having to do their update.

  • Reviewer Source 
  • Reviewed on 10/06/2020