--- description: Get detailed information about Smith.ai and how it can help you meet your business needs. Learn more about Smith.ai price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smith.ai Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Smith.ai](/software/181278/smith-ai-live-website-chat) # Smith.ai Canonical: https://www.capterra.com.sg/software/181278/smith-ai-live-website-chat Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/181278/smith-ai-live-website-chat?page=2) > Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for law firms of all sizes. > > Verdict: Rated **4.9/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Smith.ai? Smith.ai is most useful for growing law firms who need help answering calls. 24/7 AI Receptionist and professional human agents capture, qualify, \& book leads to convert new clients\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 49 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Smith.ai - **Location**: Palo Alto, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Free: $0 per month for 25 calls, $3.00 per additional call. Pro: Starting at $150 per month for 75 calls, $2.00 per additional call. For 150 calls, $270/month ($1.80/additional call), and for 300 calls, $500/month ($1.67/additional call). Enterprise: Custom - Contact for pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, Mexico, United States ## Features - AI Copilot - AI/Machine Learning - Alerts/Escalation - Automated Responses - Autoresponders - CRM - Campaign Management - Chat/Messaging - Code-free Development - Contact Management - Content Management - Conversation Intelligence - Customer History - Customer Support - Customizable Branding - Data Import/Export - Data Security - Geotargeting - Human Handover - Interaction Tracking - Knowledge Base Management - Language Detection - Lead Capture - Lead Notifications - Lead Qualification - Lead Segmentation - Mobile Access - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - Natural Language Processing - Offline Form - Online Forms - Personalization - Pipeline Management - Pre-Configured Bot - Predictive Analytics - Prioritization - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Reporting & Statistics - Speech Recognition - Task Automation - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Automation - Workflow Management ... and 2 more features ## Integrations (68 total) - 800.com - 8am LawPay - AccuLynx - Actionstep - Acuity Scheduling - Agile CRM - Airtable - AppointmentCore - Appointy - Apptoto - Calendly - CallRail - Capsule - Clio - Confido Legal ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [Conversational Marketing Platforms](https://www.capterra.com.sg/directory/31562/conversational-marketing-platform/software) - [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Lead Generation Software](https://www.capterra.com.sg/directory/30963/lead-generation/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Solid call answering service" — 5.0/5 > **Jared** | *1 September 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Efficient, cost effective, and reliable call answering service that I use to screen and qualify new calls for potential follow ups > > **Cons**: Struggles to accurately capture e-mail addresses from new callers, however, I have a work around to solve this problem > > No complaints; easy set up, reliable performance that I can monitor, and a reasonable price for the value I receive ----- ### "Nearly 7 Years and Still a Great Service" — 5.0/5 > **Jake** | *28 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The reliability and flexibility. Smith.ai gives us professional phone coverage when our staff is busy, after hours, and on weekends, so we don't have to worry about important calls going unanswered. I also really like how customizable the service is. We can tell them how different types of calls should be handled and make changes as our needs evolve. After nearly seven years, they have become a service we simply rely on. > > **Cons**: The biggest limitation is that an outside receptionist will never know your business quite as well as someone sitting in your office. Occasionally a call may be handled differently than we would have handled it ourselves. That said, Smith.ai allows us to create detailed instructions and make adjustments, so we have been able to minimize those situations over time. > > Our overall experience with Smith.ai has been excellent. We have used them for nearly seven years, and they have grown with us as our firm has grown. What started as a way to reduce interruptions and screen unnecessary calls has become an important part of how we handle our phones. Today, we rely on Smith.ai for overflow during busy times, after-hours and weekend coverage, and making sure potential clients aren't simply sent to voicemail. Their team has been reliable, professional, and responsive whenever we need to make changes. Seven years later, we are still happy customers, which is probably the best thing I can say about the service. ----- ### "Reception service is a necessary evil for us, and they do a decent job" — 4.0/5 > **Kathy** | *22 September 2026* | Law Practice | Recommendation rating: 7.0/10 > > **Pros**: I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail. I am also overall pleased with support response when I do have issues. I should note that I don't use an AI receptionist program with them, only live receptionists answer our calls. > > **Cons**: My biggest disappointment is when a receptionist fails to follow directions. I do not like when they pretend to work at our office, and I get exceptionally angry when they lie in the notes they send to me about asking a directed question that they failed to ask. I record all of our calls, which is vital to our firm, so I know when they don't ask the directed questions. > > We had hoped to have more intake done, but unfortunately this necessary evil has just turned into a message-taking service by and large. I do imagine that they can help more mainstream areas of law better, but elder law is somewhat niche and a good majority of the receptionists don't firmly understand what we do. ----- ### "Highly Recommend For Any Service Based Business" — 5.0/5 > **Doug** | *31 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: 24/7 service. Real human being answering the phone. Quick customer service. Ability to meet with account manager quickly. > > **Cons**: The price is getting up there, but they're answering one thousand calls a month for me and they continue to have the bandwidth to keep answering all of my incoming calls at any time. > > Highly recommend. Quick customer service. Low error rate. They make my leads and clients feel heard. ----- ### "Make the jump - you won't regret it\!" — 5.0/5 > **Katie** | *27 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The customer service is a 10/10, the product is a 20/10, and the cost is so reasonable it was impossible to say no to at least trying it. Best decision ever made. We love Smith.ai and we'll always sing their praises\! > > **Cons**: There are zero cons. I mean maybe if they weren't the right fit - we were concerned the live receptionists wouldn't necessarily represent us the way we want them to. We deal with clients who have been through trauma and need a certain level of empathy from everyone representing the firm. Smith.ai blew us out of the water\! > > Unbelievably positive\! Every single staff member I've met has been wonderful. The product speaks for itself - just try it, I promise. The cost is fair and in the end, we're able to capture so much we were previously missing. OUTSTANDING. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/181278/smith-ai-live-website-chat?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/181278/smith-ai-live-website-chat) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data