--- description: Get detailed information about Twilio and how it can help you meet your business needs. Learn more about Twilio price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.com.sg/software/180158/twilio-communications-platform Page: 1 / 22\ Next: [Next page](https://www.capterra.com.sg/software/180158/twilio-communications-platform?page=2) > Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. > > Verdict: Rated **4.4/5** by 513 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Twilio? Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 513 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - Alerts/Notifications - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Tracking - Caller ID - Campaign Management - Chat/Messaging - Chatbot - Computer Telephony Integration - Conferencing - Contact Management - Event Triggered Actions - IVR - Mass Texting - Message Personalization - Mobile Coupons - Multiple Scripts - Natural Language Processing - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Scheduled Messaging - Speech Recognition - Text to Speech - Third-Party Integrations - VoIP - Voice Customization - Voice Mail ## Integrations (6 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud Communication Platforms](https://www.capterra.com.sg/directory/31362/cloud-communication-platform/software) ## Related Categories - [Cloud Communication Platforms](https://www.capterra.com.sg/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.com.sg/directory/30842/sms-marketing/software) - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) - [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software) ## Alternatives 1. [Klaviyo](https://www.capterra.com.sg/software/156699/klaviyo) — 4.6/5 (539 reviews) 2. [SlickText](https://www.capterra.com.sg/software/155430/slicktext-com) — 4.8/5 (271 reviews) 3. [EZ Texting](https://www.capterra.com.sg/software/145848/ez-texting) — 4.5/5 (273 reviews) 4. [Omnisend](https://www.capterra.com.sg/software/153508/omnisend) — 4.7/5 (837 reviews) 5. [ClickSend](https://www.capterra.com.sg/software/175783/clicksend) — 4.3/5 (93 reviews) ## Reviews ### "Reliable OTP solution for our SaaS projects" — 5.0/5 > **Furkan** | *15 September 2026* | Design | Recommendation rating: 8.0/10 > > **Pros**: We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. > > **Cons**: The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. > > Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. ----- ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *21 July 2026* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **Cons**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- ### "Buggy, customer service non-existent. Do not use." — 2.0/5 > **Benedikt** | *14 September 2026* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: Feature rich. Quick to set up many features via an LLM, but the bureaucracy, waiting times, and couldn't-care-less attitude when dealing with THEIR BUGS spoils it. > > **Cons**: Buggy, customer service non-existent. They don't care about you until you are big enough; not an attitude a startup, or likely anyone, will want to work with. If you want reliability and uptime, look elsewhere. Your problems don't matter. > > Poor experience, due to the factors mentioned above. It won't help if you have features if you cannot properly access them due to bugs in the UI. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 September 2025* | Religious Institutions | Recommendation rating: 10.0/10 > > **Pros**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Cons**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- ### "Developer friend platform and good APIs" — 5.0/5 > **Ekpono** | *21 September 2026* | Translation & Localization | Recommendation rating: 10.0/10 > > **Pros**: Sending SMS globally and a very good rate and voice calls. Their SDK and documentation is really easy to use and integrate into your application and I have had any security issues so far once you have provided required documents for each country to deliver SMS to. > > **Cons**: The most annoying part of using Twilio is providing country specific regulatory complaince for SMS sender IDs and keeping up with changes globally base on country. Another issue is the UI is unnecessarily complex and SMS cost is high once you support different countries and region. > > Twilio is developer friendly, they put a lot of thought into making their SDK and documentation developer friendly for their SMS, voices calls integrations. The pricing remains the biggest issue for me ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.com.sg/software/180158/twilio-communications-platform?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/180158/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data