---
description: Get detailed information about SteadyPoint Helpdesk and how it can help you meet your business needs. Learn more about SteadyPoint Helpdesk price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SteadyPoint Helpdesk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SteadyPoint Helpdesk](/software/180106/steadypoint-office-365-help-desk)

# SteadyPoint Helpdesk

Canonical: https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk

> Helpdesk is an ITIL \& HIPAA-compliant SharePoint Add-in with Teams integration, customizable forms, workflows, and automation.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses SteadyPoint Helpdesk?

All teams that use Office 365 and SharePoint Online- where the focus is on improving employee experience and keeping customers happy. 
Fully customizable for any business needs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SteadyPoint
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$900.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Annual subscription covers product features and support costs.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Change Management
- Collaboration Tools
- Email Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Problem Management
- Release Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (2 total)

- Microsoft Power Automate
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)
- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (763 reviews)
5. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "The most cost-effective cloud-based HelpDesk Application" — 5.0/5

> **Will** | *3 October 2019* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: What I like best about SteadyPoint, is that it keeps all settings within your own office 365 cloud, not on someone else's. I also like the fact that it is still under constant development.
> 
> **Cons**: I would say, Not being able to export settings prior to an upgrade... 
having to recreate settings is not hard, but it is kind of annoying having to do so all over again. 
I have been told that this feature is still under development.
> 
> SteadyPoint gives us the ability to implement a One for All HelpDesk utility. It is clean, it is easy to use, it is complex, yet easy enough to get you going fast.
It really gets even easier when you have a good support agent working with you along the way...

-----

### "very useful application" — 4.0/5

> **osama** | *22 October 2019* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: The app is very stable and convenient to use, I am very happy to use it
the most great feature in this software is  create ticket using email and Microsoft  flow its vary useful
> 
> **Cons**: As I said, maybe more features? But for the price it was well worth it.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/180106/SteadyPoint-Office-365-Help-desk/> |
| en-AE | <https://www.capterra.ae/software/180106/steadypoint-office-365-help-desk> |
| en-AU | <https://www.capterra.com.au/software/180106/steadypoint-office-365-help-desk> |
| en-CA | <https://www.capterra.ca/software/180106/steadypoint-office-365-help-desk> |
| en-GB | <https://www.capterra.co.uk/software/180106/steadypoint-office-365-help-desk> |
| en-IE | <https://www.capterra.ie/software/180106/steadypoint-office-365-help-desk> |
| en-IL | <https://www.capterra.co.il/software/180106/steadypoint-office-365-help-desk> |
| en-IN | <https://www.capterra.in/software/180106/steadypoint-office-365-help-desk> |
| en-NZ | <https://www.capterra.co.nz/software/180106/steadypoint-office-365-help-desk> |
| en-SG | <https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk> |
| en-ZA | <https://www.capterra.co.za/software/180106/steadypoint-office-365-help-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Singapore helps find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.com.sg","url":"https://www.capterra.com.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.sg/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"SteadyPoint Helpdesk","description":"SteadyPoint is an ITIL and HIPAA-compliant SharePoint helpdesk built using native SharePoint components. It serves as an Office 365 ticketing system, service desk add-in, and help desk, enabling agents to efficiently manage trouble tickets and service requests for both customers and employees.\n\nThe helpdesk is integrated with Microsoft Teams, allowing users to track all their communication on Teams. Additionally, the app is highly customizable, enabling users to tailor forms to collect the exact data they need in any format. The workflow is fully configurable, allowing organizations to define how tickets move between stakeholders based on their internal processes.\n\nTo enhance efficiency, automation feature enable admins to set up triggers that automate repetitive tasks, reducing manual effort.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bec6f740-8cac-42f8-a3c4-a6f94bb1ce9b.webp","url":"https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk","@id":"https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2},"offers":{"price":"900","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is SteadyPoint Helpdesk?","@type":"Question","acceptedAnswer":{"text":"SteadyPoint is an ITIL and HIPAA-compliant SharePoint helpdesk built using native SharePoint components. It serves as an Office 365 ticketing system, service desk add-in, and help desk, enabling agents to efficiently manage trouble tickets and service requests for both customers and employees.The helpdesk is integrated with Microsoft Teams, allowing users to track all their communication on Teams. Additionally, the app is highly customizable, enabling users to tailor forms to collect the exact data they need in any format. The workflow is fully configurable, allowing organizations to define how tickets move between stakeholders based on their internal processes.To enhance efficiency, automation feature enable admins to set up triggers that automate repetitive tasks, reducing manual effort.","@type":"Answer"}},{"name":"Who Uses SteadyPoint Helpdesk?","@type":"Question","acceptedAnswer":{"text":"All teams that use Office 365 and SharePoint Online- where the focus is on improving employee experience and keeping customers happy. Fully customizable for any business needs.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"SteadyPoint Helpdesk","position":3,"item":"/software/180106/steadypoint-office-365-help-desk","@type":"ListItem"}]}]}
</script>