Who Uses This Software?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more

Average Ratings

7,015 reviews
  • Overall 4.5 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 4.5 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price US$10.00/month
  • Pricing Details User tier pricing from 10 / $10 - 2000 / $1000
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
  • Training Live Online
  • Support 24/7 (Live Rep)

Vendor Details

  • Atlassian
  • https://www.atlassian.com/software/jira
  • Founded 2002

About JIRA

Jira is the #1 software development tool used by agile teams. Millions choose Jira to plan and build great products. Jira helps teams deliver value to customers by releasing earlier, more often, and more iteratively.

Teams use Jira to turn feedback into new features and higher customer satisfaction. With Jira, teams get visibility into long term goals, the status of work, and real-time release information. As teams adapt to market changes, Jira helps ensure processes evolve at the same speed.

JIRA Features

  • Administrator Level Control
  • Defect Tracking
  • Iteration Planning
  • Project Management
  • Release Management
  • Requirements Review
  • Task Management
  • Test Case Tracking
  • User Level Management
  • Version Control
  • Ad Hoc Reports
  • Ad hoc Analysis
  • Budgeting & Forecasting
  • Consolidation / Roll-Up
  • Dashboard
  • Key Performance Indicators
  • Predictive Analytics
  • Qualitative Analysis
  • Quantitative Analysis
  • Scorecarding
  • Strategic Planning
  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Visual Workflow Management
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • Change Management
  • Collaboration
  • Prioritization
  • Reporting
  • Stakeholder Defined Attributes
  • Status Tracking
  • Task Management

JIRA Most Helpful Reviews

JIRA- Easy to Plan, Track & Release Project.

Reviewed on 11/04/2019
Lead Engineer
Information Technology & Services, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, experience with JIRA is just awesome.
Simple tool to maintain the team's effort and Project's status on a single page, Project boards.
Would blindly recommend JIRA for simple and complex Agile projects.
Happy Project Tracking :)

Pros: I have been working on an Agile Project and I would say this is the best tool for the below reasons,
* Better visualization of the project roadmap for the team.
*Customizable options, Kanban and Scrum boards that can be modified as per the project and fields to be displayed, columns on board for the flow of tickets, etc..
* Easy task allocation and tracking, from both Manger's and team members view.
* Allows the user to create/edit respective items, for example making file and screenshot attachments just a click away.
* Integration with other apps used by the project is simple. Namely apps like TestRail & Confluence.
* Best part is the backlog, which helps to create/track ticket then and there when required and work on it in future.
* Viewing logs is easy as every action is tracked.
* Easy filtering options and report generation for project statuses.
* Filter out tickets release-wise, helpful for regression.

Cons: For the simplicity of the application, I could hardly think of any major negative points.
I faced this situation so just sharing it. If the team member is released from a project he/she has no option to request via.JIRA to dissociate from the Project Board/unsubscribe from getting emails related to the ex-project. Inbox gets loaded with all the comments and action performed by the ex-team members.

Jira: An Essential Task Management Application

Reviewed on 11/04/2019
Joshua M.
Process Optimization Analyst
Printing, 10,001+ Employees
Used the Software for: 1+ year
Reviewer Source 
4 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My experience with Jira has been fantastic. Overall, once a team gets used to the 'ticketing' structure, there are a lot of organizational efficiencies that can be gained. The standardization of ticketing can help teams navigate through areas of need and allocate resources from other projects if ahead of schedule. Jira works phenomenally as a tool to help manage projects both large and small. I have helped test and implement projects that have utilized Jira as the primary project management tool and believe that it is a state-of-the-art solution. Overall, I cannot recommend this service enough!

Pros: I use Jira for Project Management in my occupation. As a worker in a large enterprise, Jira does a phenomenal job of creating a fantastic user experience for both desktop and mobile. I think mobile project management is especially intuitive with this service. Where Jira stands apart from other standard project management tools is in its ability to track issues throughout an entire development lifecycle. Tickets are an essential component to keeping work organized and teams moving forward. The ability to collaborate via comments is unparalleled. Jira also offers extensive add-ons and pre-created templates for those just learning the service. When tracking projects, I never felt overly-encumbered by high learning curves or a clunky interface. Jira allowed me to work with many of the tools I am comfortable with and expand my potential.

Cons: From my experience, the largest pain-point / decision point between my team is on the issue of creating 'tickets'. While Jira is a very detail oriented application, this detail can sometimes become quite cumbersome. For example, the process of creating and resolving tickets can sometimes feel even longer than completing the task itself. Furthermore, it is difficult, if not impossible to close a ticket if you are not the creator. Therefore, project managers need to carry significant oversight as task statuses change. Therefore, tickets are very controversial but also an essential component to completing work successfully on this platform.

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