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What Is Amazon SES?

Amazon Simple Email Service helps developers and marketers send and receive marketing and transactional emails.

Who Uses Amazon SES?

It is a reliable, cost-effective service for businesses of all sizes that use email to keep in contact with their customers.

Amazon SES Software - Amazon SES management console
Amazon SES Software - Amazon SES verify sender
Amazon SES Software - Amazon SES test email

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Amazon SES

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Reviews of Amazon SES

Average score

Overall
4.7
Ease of Use
4.1
Customer Service
4.0
Features
4.3
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
25%
3
5%
Samuel
Samuel
Engineer in Dominican Republic
Verified LinkedIn User
Telecommunications, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Amazon SES satisfies your email needs based Amazon's economy of scale

5.0 2 years ago

Comments: We are solving the need of simple, reliable bulk email that scales and delivers with confidence.

Pros:

Amazon SES is a relatively simple integration despite the need of better documentation, has an very developer-minded logic and allows you to share data to other Amazon AWS services for analytics, monitoring and others. It is the way to go when you want to have bulk email at a fraction of the costs incurred with other competitors. It is extremely reliable and has the Amazon infrastructure to support it. The web console is simple yet provides you with the essentials to monitor the account's health and performance.

Cons:

Having migrated from Mailgun, I really felt the lack of proper development documentation when you are integrating for the first time. The current documentation is not well organized and lacks the developer friendlyness that you can find with competing products. However, this may have to do with a more general, bulk approach that Amazon focuses on. There are different versions of their APIs in the process of being migrated with the newer version being somewhat limited in features compared to the older one. My recommendation is that you get prepared to read a lot and test as you start to implement. I don't think you will be provided with bleeding edge email developments early but the basics will always be covered with Amazon SES.

Angus
CEO in UK
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

You can't beat the price to performance ratio

5.0 2 years ago

Comments: My experience overall has been extremely positive, the price makes it the best tool out there for sending a lot of emails. Emails land straight in inbox as they should, and the tools to help manage bounces and complaints included are top notch. I'd recommend Amazon SES to anyone who sends a lot of emails.

Pros:

I like how easy it is to get started with SES as well as how cheap and reliable the service is.

Cons:

The dashboard takes a bit of getting used to, but it's manageable

María
Chief in Spain
Marketing & Advertising, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The BEST choise to mail service

5.0 2 months ago New

Comments: I am a user for a few monthd and i used to have problemas with mail delivery, but It really helped me to improve my email campaigns

Pros:

Amazon ses has a really good prive tonuse It for mail marketing and intégrate It with other softwares

Cons:

It's not really easy to set Up, but the support works fine.

Perry
Perry
Owner in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

No Support for Amazon Simple Email Service

3.0 5 years ago

Comments: It was good to start, but frustrating once we wanted to go further and when we had any issues whatsoever. It was at the owners decision that we pulled the plug on this project once he listened in on our support call, once we did get someone to talk to us.

Pros:

this is a very simple but capable email system that we tried to use and i have worked with others who have used it. the feature set is good, the speed is excellent and the ability to lease an IP and to have tiered levels is very good. It also has a good reputation dashboard so we know what is going on and how to make sure we get lots of emails through spam filters

Cons:

Spam filters eventually catch up to you. Also they provide no support via phone that is worthwhile. The support techs are condescending and not very helpful. They close cases very fast, they send pre-canned responses that do not answer the questions you ask, and it is useless to talk to them. We moved away from them after we could not get what we needed done.

Pedro
Pedro
CEO in Portugal
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great relation price vs quality

5.0 3 months ago

Comments: Overall the experience has been just great. The service simply works, although it's a little complex the first time to setup but once we get used to it (as with anything else in life), it's a little bit of work that is worth it for the price we pay for.

Pros:

Price per 1k emails is incredible. As of this writing, we are talking about $0.10 per 1k emails sent, which is really now.

Cons:

Their support is getting worse. Very recently I had to wait a month until an account from one of our customers was finally approved and then a couple of months later, we had another customer that was rejected for no reason whatsoever and we had to escalate to have it into production.