--- description: Get detailed information about Web Help Desk and how it can help you meet your business needs. Learn more about Web Help Desk price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Web Help Desk Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk) # Web Help Desk Canonical: https://www.capterra.com.sg/software/179421/web-help-desk Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/179421/web-help-desk?page=2) > Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs. > > Verdict: Rated **4.1/5** by 124 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Web Help Desk? IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 124 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$753.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Japanese, Korean, Portuguese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Audit Management - Automated Routing - Change Management - Compliance Tracking - Contract/License Management - Cost Tracking - Customizable Branding - Dashboard - Incident Management - Inventory Management - Knowledge Base Management - Knowledge Management - Multi-Channel Communication - Problem Management - Release Management - Reporting/Analytics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Editing - Ticket Management - Workflow Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software) - [IT Asset Management Software](https://www.capterra.com.sg/directory/30077/it-asset-management/software) - [Task Management Software](https://www.capterra.com.sg/directory/10030/task-management/software) - [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (751 reviews) 3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A Reliable ITSM Workhorse That Served Our Infrastructure Team for a Decade" — 4.0/5 > **Craig** | *5 June 2026* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: As an Infrastructure Engineer working in a large zoo environment, I've used Web Help Desk for around 10 years to manage support requests across a diverse range of operational and technical teams. What I liked most was its simplicity and reliability. The ticketing system is easy to navigate, highly configurable, and provides the core functionality needed to manage incidents, service requests, asset tracking, and technician workflows without unnecessary complexity. It helped us maintain visibility across a large and varied infrastructure estate, and the automation, reporting, and email integration features significantly improved efficiency for our support teams. > > **Cons**: While Web Help Desk has been dependable, its interface has started to feel dated compared to newer ITSM platforms. Some administrative tasks and customisations can be less intuitive than modern cloud-based alternatives, and reporting often requires additional effort to produce more advanced insights. Integration options and workflow automation capabilities are also somewhat limited when compared with newer service management solutions on the market. > > Overall, my experience with Web Help Desk has been very positive. It has been a stable and dependable platform that supported our organisation's service desk operations for a decade. In a large zoo environment where IT supports everything from traditional office systems to specialist operational infrastructure, reliability and ease of use are critical, and Web Help Desk consistently delivered on both. While there are more modern alternatives available today, it remains a solid solution for organisations looking for straightforward, cost-effective help desk and ticket management capabilities. ----- ### "User Friendly and easily customizable" — 5.0/5 > **Gabriel** | *4 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Very User Friendly and easily customizable > > **Cons**: Limited plans included if you're on a budget > > Overall it was very pleasant and easy to use ----- ### "Make your end user support structured" — 5.0/5 > **Sergey** | *13 February 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person. This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system. > > **Cons**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently. ----- ### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5 > **Caleb** | *30 September 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use. > > **Cons**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too. > > Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far. ----- ### "A relic of systems from 20 years ago" — 1.0/5 > **Danny** | *30 May 2024* | Renewables & Environment | Recommendation rating: 0.0/10 > > **Pros**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool. > > **Cons**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it. The price jumped steeply once the trial ended (but we expected it). > > Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/179421/web-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/179421/web-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data