--- description: Get detailed information about respond.io and how it can help you meet your business needs. Learn more about respond.io price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: respond.io Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [respond.io](/software/179311/rocketbots) # respond.io Canonical: https://www.capterra.com.sg/software/179311/rocketbots Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/179311/rocketbots?page=2) > Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster. > > Verdict: Rated **4.6/5** by 60 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses respond.io? Built for B2C brands using WhatsApp, TikTok \& more to capture leads, chat with customers, route messages, sync CRMs \& grow sales—all from one easy-to-use inbox. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 60 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: respond.io - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Autoresponders - CRM - Chat/Messaging - Chatbot - Email Management - Interaction Tracking - Lead Distribution - Lead Qualification - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management ## Integrations (11 total) - ActiveCampaign - Google Sheets - HubSpot CRM - Instagram - Messenger - Pipedrive - Slack - Telegram - Viber - WooCommerce - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software) - [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Conversational Marketing Platforms](https://www.capterra.com.sg/directory/31562/conversational-marketing-platform/software) - [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18804 reviews) 3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Respond.io is a serious omnichannel platform for teams who care about structure and scale" — 5.0/5 > **Ryan** | *17 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Respond.io is one of the most robust omnichannel messaging platforms I have used, especially for WhatsApp-first businesses. The biggest strength is how well it handles complex, real-world conversation flows across multiple channels, teams, and outlets without becoming fragile. The workflow automation is extremely powerful once you understand it, allowing us to build disciplined lead qualification, routing, follow-up, and escalation logic that actually works at scale. It supports serious CRM-style thinking rather than just basic chat replies. Another standout is how well respond.io integrates with external systems like CRMs, booking tools, webhooks, and automation platforms. This makes it possible to design end-to-end systems rather than disconnected chat tools. From an agency and enterprise perspective, the ability to manage multiple workspaces, roles, and now distinct AI and human agents is a huge plus. It is clearly built for businesses that care about structure, data quality, and long-term scalability. > > **Cons**: Respond.io has a learning curve. It is not a plug-and-play tool for beginners, and teams without clear SOPs or system thinking can easily misuse it or overcomplicate their setup. Some features and UI decisions evolve quickly, which is generally positive, but it can occasionally cause confusion for teams that rely on stable internal documentation. You need to actively keep your internal SOPs updated. Pricing may feel high for small businesses if they are not fully utilising automation, integrations, or multi-agent workflows. The value really shows only when you design proper systems around it. > > Overall, respond.io has been a foundational platform for building serious WhatsApp and omnichannel customer engagement systems. It is not just a messaging inbox, but a control layer for sales, support, and automation when used correctly. We have successfully deployed it across multiple outlets, business units, and clients with strict role separation, automation rules, and performance tracking. It supports disciplined execution, which is rare in chat platforms. Respond.io rewards teams who think in systems, not shortcuts. If you invest in proper setup, SOPs, and strategy, it becomes extremely powerful and reliable. For agencies and businesses operating at scale, it is one of the best platforms available today. ----- ### "Useful chatbot platform for leads retention" — 4.0/5 > **Viviane** | *17 September 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Multiple platform conversations (WhatsApp, Instagram) converged onto one single platform, with a bot to help me reply to prospects when I am busy with work/clients. > > **Cons**: Inability to continue the conversation with prospect after certain time lapse, and I require a 2-way communication with prospective clients who take time to consider their decisions. > > It’s okay, value for money, useful so far in meeting my business needs. Can be improved with other features such as the ability to reopen conversation after time-lapse. ----- ### "Using Respond.io for our operations and Partner network sales" — 5.0/5 > **TUMELO OMOGOLO** | *30 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I found the respond.io platform to be very effective especially for our local Botswana market where Omni-channels solutions are becoming more relevant. Especially WhatsApp and FB messenger integration options. Our clients find it very cost effective in handling leads and love the reporting features. Our other additional users also enjoy the convenience of the mobile app. > > **Cons**: The con/s is that integration require quite a bit of know how technically. The reports are not fully customisable, and they are only based on the platform templates > > The platform delivers real value and enables scaling our business without the worry of platform bottle necks. In instances where we require support, there are a lot of resources on their website and experts available too. I mostly like that it inherently supports compliance and data protection requirements for the Botswana market, which make using it safe and sustainable for our growth. ----- ### "Extremely Expensive with Unfair Billing Practices" — 1.0/5 > **Johan** | *25 July 2026* | Retail | Recommendation rating: 2.0/10 > > **Pros**: The AI is okay, but only available in the most expensive plan\!\!\! It is easy to set up, but Respond.io is very expensive for small teams under 5 users, and on their $99 basic plan, you cannot use the AI bot. > > **Cons**: Pricing: Respond.io is very expensive for a small team, and their AI is only available in the most expensive plan. > > My experience with respond.io has been extremely disappointing. After stopping my plan and no longer using the platform, I later wanted to rejoin. However, I was told that I first had to pay for the months during which I had not been using the service. In my opinion, this is unreasonable, punitive, and extremely unfriendly towards customers. I then moved to the $99 Basic plan, only to discover that it includes no AI functionality at all. At that price, the plan offers very poor value, especially for a small business or startup. A small team would probably be better off simply using WhatsApp Desktop, rather than paying such a high monthly fee for limited functionality. Respond.io appears to be priced for larger organisations with substantial budgets, not for small businesses trying to grow. Their pricing structure is expensive, restrictive, and difficult to justify. Their billing practices are equally frustrating. A business should be charged for the period during which it actively uses or subscribes to a service—not be forced to pay for months when the platform was not being used simply to regain access. Based on my experience, I cannot recommend respond.io to small businesses or startups. There are more affordable and customer-friendly WhatsApp management platforms available. ----- ### "Fantastic industry leader that does it all." — 5.0/5 > **Kim** | *16 September 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Respond.io has a great balance between structured and flexibility, to be able to set your company's account up to suit your needs. It is very easy for us to onboard our staff quickly, and the mobile app helps a lot. Between the community support, the canny.io board and the support received via Respond's WhatsApp channel, we've always been in good hands - and have had the proper escalation facilitated in unique cases. They are always working on improving the product - we've been a client for the past 2 years and it looks a lot different than when we signed up initially. All the build seems to be client-led, given that we can log requests and vote on them via Canny. > > **Cons**: Sometimes, the data in certain client fields just clear without explanation. We've had to make provisions to cater for this. The fields on the sidebars don't allow for formulae/calculation and have a limited amount of text you can use. > > Overall, fantastic. We've been able to scale our business and grow from strength to strength with Respond.io as the backbone for our WhatsApp-based health support product ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/179311/rocketbots?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/179311/rocketbots) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data