Who Uses This Software?

Our product is powerful and robust enough to accommodate the most demanding customer needs. At the same time, we have priced MaintainX and built it to be viable & successful for both SMBs & Enterprise

Average Ratings

84 reviews
  • Overall 4.8 / 5
  • Ease of Use 4.8 / 5
  • Customer Service 5 / 5
  • Features 4.4 / 5
  • Value for Money 4.7 / 5

Product Details

  • Starting Price US$10.00/month
  • Free Version Yes
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • MaintainX
  • http://www.getmaintainx.com/
  • Founded 2018

About MaintainX

MaintainX is mobile-first work order and procedure digitization software that allows frontline teams to know what they need to do and how to do it.

Here's what we digitize and take away from the clipboard:

-Safety Procedures
-Environmental Checklists
-Tooling & Gauge Reporting
-Maintenance Procedures
-Auditing/Inspection Workflows
-Training Checklists

We help operational leaders become more efficient by delivering real-time business insights from the field.

MaintainX Features

  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Visual Workflow Management
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Service History Tracking
  • Technician Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Accounting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding/RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Access Controls/Permissions
  • Archiving & Retention
  • Collaboration
  • Drag & Drop
  • Forms Creation & Design
  • Full Text Search
  • Process/Workflow Automation
  • Version Control
  • Appointment Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Photos In Reports
  • Print on Site
  • Report Templates
  • Speech Recognition
  • Subcontractor Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes/Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Work Order Creation
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

MaintainX Most Helpful Reviews

Fantastic for our needs

Reviewed on 31/08/2019
Matt B.
Venue Manager
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We operate an escape room business which naturally suffers from a lot of wear and tear. As we grow we were looking for a solution to manage and document our maintenance tasks rather than the very imprecise strategy of just fixing it when it breaks. I looked at several software packages but MaintainX stood out as the most intuitive and appropriate for our needs. In addition to maintenance tasks we now use it for logging all ad-hoc tasks that are assigned to our team, whether that is administration or even just reminders. Our full team are fully on board with the system and use it daily. It provides an easy to read oversight of all the tasks that are in the pipeline, their status and priority. The feature I find most useful, though in itself it's a small thing, is the display of user avatars next to a task they are assigned to. There are several functions (assets, requestors, forms) that we're not currently using as they are surplus to requirements but it's great that there is the potential to expand the role that the system plays further in the future.

Pros: MaintainX is a fantastic piece of software, especially when you consider that the free package contains a huge amount of functionality. It feels modern and streamlined and works well across all devices. My team have all become active users of the platform with no issues. The support team is incredibly responsive and very happy to help. The main view, especially on desktop, packs in a large amount of information but remains easy to read and understand. There is a full change log visible for work orders and the software is very easy to use for all staff, some of whom are less IT savvy than others.

Cons: The pricing structure is quite restrictive. The free version of the software contains all the essentials but there are some great 'nice to haves' in the Pro package. I was put off Pro by the very high subscription costs, especially compared to the alternative of free software. I would be much more happy to pay a subscription fee that is somewhere in the middle and doesn't give all the features of Pro but is an upgrade on free. There is no ability to 'recycle bin' work orders, once a work order is archived it is irretrievable without contacting support. The desktop login feels clunky as it needs to be done via a code sent by SMS.

Better Than Any Other Work Order Software or Mobile App

Reviewed on 27/08/2019
David H.
IT Director
Automotive, 201-500 Employees
Used the Software for: Free Trial
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros: The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons: I would like to see the ability to have work orders created based on known email addresses as well.

A CMMS that fits in you pocket.

Reviewed on 04/09/2019
Mike M.
Plant Engineer
Textiles, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

Pros: MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX.
It is scalable and they are adding new features on a weekly basis.
Everyone has real-time updates on work orders so you al ways know the status.

Cons: Lack of inventory capability but I'm assured it is coming.

Awesome software

Reviewed on 27/08/2019
Clayton L.
Operation Manager/tech
Machinery, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: MaintainX is a great software! they communicate with you and they want you input on things. we use this software on a day to day basis for our jobs and it works very well this is a great program all around. good Job guys!!! thanks you for making my life easier.

Pros: we love the fact that we are able to create individual work orders, also that we can see witch tech is on witch job with the in progress and that we can put it in the done column once the tech has finish the job. we also love the fact that when a service calls come in everyone is up to date on what is going on. also the fact that we can communicate on this software is great!! it is also awesome that we can leave notes of the job for others to read on each work order.

Cons: there is not much to least like on this software. the only thing i can think of is i would love to see another column for parts on order. once the tech has seen the job it would be great if we could put it in a parts on order status in a column away for the TO DO. i think that is a huge thing because i have some techs that get stress out when they see too much to do in that list so if there would be a 3rd column that would be great.

Efficient and Easy to Use Product

Reviewed on 27/08/2019
Tom C.
Maintenance Technician
Nonprofit Organization Management, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Very Good. I have been able to track PMs more easily.

Pros: The ability to use on devices is great for mobility. The interface is clean and uncomplicated, yet is deep and offers many options for me to save data for later use. It is quite intuitive compared to the last CMMS we were using.

Cons: Honestly not much. If anything it might be there is less focus on desktop, which is fine with me. There are some in our organization which is better for them to send me work requests. Of course this may already exist and I just haven't gotten that far yet!

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